ICANN Contractual Compliance Performance Report

Informal Complaints by Region and Type

Informal Complaints by Region	Aug 19	Sep 19	Oct 19	Nov 19	Dec 19	Jan 20	Feb 20	Mar 20	Apr 20	May 20	Jun 20	Jul 20	Aug 20
Africa	0	3	8	3	5	5	2	6	9	3	1	6	1
Asia/Australia/Pacific	389	517	431	369	369	355	268	391	389	318	271	427	356
Europe	208	226	235	181	640	193	180	279	201	196	207	339	201
Latin America/Caribbean	11	14	17	19	18	23	18	15	12	22	11	27	13
North America	807	748	826	858	1397	831	743	924	829	877	635	685	731
Unknown	174	108	185	150	150	140	149	132	199	168	237	126	184

Informal Complaint Volume by Type	Aug 19	Sep 19	Oct 19	Nov 19	Dec 19	Jan 20	Feb 20	Mar 20	Apr 20	May 20	Jun 20	Jul 20	Aug 20	Total
Abuse	161	122	140	173	165	113	151	145	241	229	177	148	198	2163
CEO Certification							22	1	0		0		0	23
Customer Service	23	19	17	21	15	21	19	35	40	40	41	38	37	366
Data Escrow	22	43	21	21	707	55	19	35	23	27	38	26	21	1058
Domain Deletion	39	29	51	29	22	42	30	25	39	40	53	28	21	448
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)	7	11	11	10	8	9	14	8	6	11	11	13	13	132
Domain Renewal	75	56	89	88	79	105	89	80	95	94	92	98	91	1131
Failure To Notify	6	8	7	9	3	8	9	21	35	14	16	19	9	164
Fees	0	5	1			5	5	0	1	0	1	0	2	20
Privacy/Proxy	4	4	0		2	1	2	2	2	4	4	1	4	30
Registrar Contact	8	9	8	11	4	14	12	11	8	9	4	6	3	107
Registrar Information Specification (RIS)	53	26	31	57	26	14	9	23	8	8	9	7	35	306
Registrar Other	2	5	230	47	3	3	3	10	2	4	3	5	5	322
Transfer	265	389	264	324	268	269	253	415	294	373	352	337	337	4140
Uniform Domain-Name Dispute-Resolution (UDRP)	14	20	22	27	24	26	20	21	14	15	19	19	5	246
WHOIS Accuracy Reporting System (WHOIS ARS)					0								0	0
WHOIS Format	8	6	14	4	6	6	2	9	11	5	6	7	4	88
WHOIS Inaccuracy	735	690	641	639	1113	679	575	690	707	582	314	376	522	8263
WHOIS Quality Review	0	1	0	0									0	1
WHOIS Service Level Agreements	5	5	7	2	8	2	7	4	6	6	2	7	6	67
WHOIS Unavailable	6	8	5	3	15	17	10	12	7	10	13	29	8	143
Grand Total	1433	1456	1559	1465	2468	1389	1251	1547	1539	1471	1155	1164	1321	19218

Informal Complaint Volume by Type	Aug 19	Sep 19	Oct 19	Nov 19	Dec 19	Jan 20	Feb 20	Mar 20	Apr 20	May 20	Jun 20	Jul 20	Aug 20	Total
Abuse Contact Data	5	7		1	1	5	4	2	2	7	6	11	6	57
Bulk Registration Data Access											99	0	0	99
Bulk Zone File Access (ZFA)					0	1	0				1	2	1	5
Code Of Conduct	1	10	2		0		3	12	0	1	1	0	2	32
Continued Operations Instrument (COI)											0			0
Monthly Report	10	2	1		1	5	8	4	4	2	4	5	14	60
Public Interest Commitments (PIC)		1						1			4			6
Registration Restrictions Dispute Resolution Procedure	1	0	1	1		6	1	1	1	1	2		2	17
Registry Data Escrow	3	2	2	4	2	3	17	5	2	0	2	310	56	408
Registry Fees		3	0			3	0	0				1	1	8
Registry Other	2	9	17	6	3	3	3	1	7	6	4	3	8	72
Reserved Names/Controlled Interruption	6		2	0	3		3	1			1		0	16
Service Level Agreement	1	1		7	2	1		2	3	0	0	2	4	23
Service Level Agreement Alerts	3	1	2	0	0		1	0	1	0	2	2		12
Uniform Rapid Suspension (URS)				1	1		1	0				1	1	5
Wildcard Prohibition	1	0												1
Zone File Access	123	124	116	95	98	131	68	171	80	96	81	109	70	1362
Grand Total	156	160	143	115	111	158	109	200	100	113	207	446	165	2183