ICANN Contractual Compliance Dashboard for January 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | January 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 62 | 34 |
| CEO CERTIFICATION | 57 | - |
| CUSTOMER SERVICE | 20 | 21 |
| DATA ESCROW | 91 | 14 |
| Domain Name System Security Extensions , Internationalized Domain Names, Internet Protocal Version 6 | 2 | 2 |
| DOMAIN DELETION | 87 | 101 |
| DOMAIN RENEWAL | 75 | 62 |
| FAILURE TO NOTIFY | 2 | 1 |
| PRIVACY/PROXY | 9 | 7 |
| REGISTRAR CONTACT | 6 | 12 |
| REGISTRAR INFO SPEC | 13 | 14 |
| REGISTRAR OTHER | 3 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 420 | 434 |
| Uniform Domain-Name Dispute-Resolution | 26 | 13 |
| WHOIS FORMAT | 157 | 102 |
| WHOIS INACCURACY breakdown in italics | 2233 | 2246 |
| Quality Review | - | - |
| Bulk Submission | 105 | 2 |
| Individual Submission | 2128 | 1104 |
| Accuracy Reporting System | - | 1140 |
| WHOIS Service Level Agreements | 31 | 35 |
| WHOIS UNAVAILABLE | 45 | 35 |
| Total | 3340 | 3138 |
Compliance Process Volume & Turnaround Time
| January 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1993 | 12.6 |
| Volume 2nd Notice Sent | 198 | 8.9 |
| Volume 3rd Notice Sent | 14 | 11.8 |
| Volume Breach | - | 36.6 |
| Volume Suspension | 1 | 43 |
| Volume Termination | 2 | 2.0 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 5,059 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | January 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 18 | 18 |
| Bulk Registration Data Access | 5 | - |
| CLAIMS SERVICES | 2 | 2 |
| CODE OF CONDUCT | 30 | - |
| MONTHLY REPORT | 4 | - |
| Public Interest Commitments | 1 | 1 |
| REGISTRY DATA ESCROW | 18 | - |
| REGISTRY OTHER | 10 | 15 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 4 | 5 |
| Registration Restrictions Dispute Resolution Procedure | 2 | 2 |
| Service Level Agreement | 5 | 4 |
| Service Level Agreement ALERTS | 30 | - |
| Uniform Rapid Suspension | 2 | - |
| ZONE FILE ACCESS | 46 | 29 |
| Total | 177 | 76 |
Compliance Process Volume & Turnaround Time
| January 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 120 | 7.4 |
| Volume 2nd Notice Sent | 10 | 7.3 |
| Volume 3rd Notice Sent | 1 | 5.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 164 | ||
Complaint Volume & Closure Rate
Volume Trend
| Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 |
| 3326 | 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 |
Total Volume
| Counts | December 2016 | January 2017 |
|---|---|---|
| Total New | 6,669 | 3,517 |
| Total Closed | 3,533 | 5,223 |
Closure Rates
| Stage | December 2016 | January 2017 |
|---|---|---|
| Received All Target ≥ 55% | 44% | 72% |
| Current Month | 35% | 55% |
| Before 1st Inquiry / Notice | 30% | 44% |
| Before 2nd Inquiry / Notice | 13% | 26% |
| Before 3rd Inquiry / Notice | 1% | 2% |
ICANN Staff Average Turnaround Time
| Measures | December 2016 | January 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.1 | 1.1 |
| 2nd WIP | 2.2 | 2.2 |
| 3rd WIP | 3.1 | 3.0 |
| Formal Notices | 0.3 | 0.9 |
Contractual Compliance Overall Process Turnaround Time
| Measures | December 2016 | January 2017 |
|---|---|---|
| Received to Closed | 11 | 14 |
Note: Average Turnaround Time is shown in business days.