Contractual Compliance Performance Measurement
Performance metrics provide information to the community on compliance activities through dashboards and reports.
Monthly dashboards present data on the complaint volume, the process volume and turn-around times. For more details, read our guide to the monthly dashboard reports. ICANN increased the level of granularity reported in the monthly dashboards. For details read the Additional Information on the Subject Matter of Complaints guide.
Quarterly Reports provide Contractual Compliance data for each quarter beginning January 2017. For more details, read our ICANN Contractual Compliance Quarterly Metrics Explanation.
Annual Reports are intended to provide a calendar year view into the compliance landscape. See individual reports for descriptions.
2025 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEPT (CSV) | OCT (CSV) | NOV (CSV) | DEC (CSV)
2024 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2024 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2023 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2023 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2022 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2022 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2021 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2021 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2020 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2020 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2019 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2019 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2019 Quarterly Reports
Effective January 2019, no further Quarterly Metrics Reports will be published.
2018 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2018 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2018 Quarterly Reports
2018 Quarter One Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Two Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Three Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Four Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2017 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2017 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarterly Reports
2017 Quarter One Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Two Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Three Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Four Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
2016 Monthly Reports
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2016 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2015 Monthly Reports
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2015 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2014 Monthly Reports
JUL | AUG | SEP | OCT | NOV | DEC
Note: the first monthly dashboard report was published July 2014
2014 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
Open Data Download (CSV Format)
ICANN Contractual Compliance has made the report data available in an open, raw format to support transparency and the ability for users to extract maximum value from the data without being limited to predefined views or reports. This CSV file contains the data used to create the charts and tables published by ICANN Contractual Compliance for the month indicated. Users can download, view, perform their own analysis, combine it with other data sources, or work with the information in whatever way best suits their needs.
DNS Abuse data is included as a subset of the full dataset and is identified using a custom column, has_dns_abuse_category (Column M). A value of 1 indicates DNS Abuse, and a value of 0 indicates that the case referred to other types of abuse (non-DNS Abuse).
Data Dictionary
| Field/Column | Description |
|---|---|
| reporting_year | year the event being reported occurred |
| record_type | reporter cases are the complaints received by ICANN; contracted party cases are the cases through which ICANN initiated investigations with a registrar or registry |
| case_type | a complaint is related to either a registrar or a registry |
| complaint_type_description | the topic of the complaint |
| cp_case_created | relates to closed reporter cases, indicating if an investigation was initiated with the contracted party: TRUE or FALSE |
| reporter_type | the role or capacity in which a person or entity submits a complaint about a registrar or registry |
| primary_resolution_category | distinguishes Resolved vs Out of Scope closed complaints |
| primary_resolution_description | a classification to categorize the outcome of a closed complaint |
| secondary_resolution_description | a classification to categorize additional outcomes of a closed complaint |
| combined_complaint_categories | sub topic(s) to further detail the complaint topic |
| combined_gac_categories | refers to categories defined by ICANN's Governmental Advisory Committee (GAC) for new Top-Level Domains (gTLDs) |
| has_dns_abuse_category | identifies DNS Abuse data for records with a value of 1 |
| received_case | volume received/created during the reporting period |
| closed_case | volume closed during the reporting period |
| first_inquiry | volume sent to contracted parties during the reporting period |
| first_notice | volume sent to contracted parties during the reporting period |
| second_inquiry | volume sent to contracted parties during the reporting period |
| second_notice | volume sent to contracted parties during the reporting period |
| third_inquiry | volume sent to contracted parties during the reporting period |
| third_notice | volume sent to contracted parties during the reporting period |
| breach_status | volume sent to contracted parties during the reporting period |
| suspension_status | volume sent to registrars during the reporting period |
| termination_status | volume sent to contracted parties during the reporting period |
| escalated_status | volume sent to contracted parties during the reporting period |
| nonrenewal_status | volume sent to contracted parties during the reporting period |