Contractual Compliance Performance Measurement
Performance metrics provide information to the community on compliance activities through dashboards and reports.
Monthly dashboards present data on the complaint volume, the process volume and turn-around times. For more details, read our guide to the monthly dashboard reports. ICANN increased the level of granularity reported in the monthly dashboards. For details read the Additional Information on the Subject Matter of Complaints guide.
Quarterly Reports provide Contractual Compliance data for each quarter beginning January 2017. For more details, read our ICANN Contractual Compliance Quarterly Metrics Explanation.
Annual Reports are intended to provide a calendar year view into the compliance landscape. See individual reports for descriptions.
2023 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2023 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2022 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2022 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2021 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2021 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2020 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2020 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2019 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2019 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2019 Quarterly Reports
Effective January 2019, no further Quarterly Metrics Reports will be published.
2018 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2018 Quarterly Reports
2018 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2018 Quarter One Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Two Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Three Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2018 Quarter Four Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
- Registrar Closed Complaints by Inquiry/Notice Category
- Registry Closed Complaints by Inquiry/Notice Category
2017 Monthly Dashboards
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2017 Quarterly Reports
2017 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter One Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Two Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Three Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2017 Quarter Four Metrics Reports
- Contractual Compliance Metrics (1.1MB PDF)
This presentation includes a variety of metrics for the current and prior quarter. - Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar quarter summarized by Reporter category. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
- Registrar Closed Complaints by Closure Code
- Registry Closed Complaints by Closure Code
2016 Monthly Reports
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2016 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2015 Monthly Reports
JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC
2015 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process
2014 Monthly Reports
JUL | AUG | SEP | OCT | NOV | DEC
Note: the first monthly dashboard report was published July 2014
2014 Annual Reports
- Enforcement Reasons for Registrars and Registries
This report presents data about the Formal Resolution Process broken out by enforcement reason. - Reporter Category
This report presents the number of compliance tickets created during the calendar year summarized by Reporter. - Compliance Approach & Process
- Registrar Complaints per Compliance Approach & Process
Registry Complaints per Compliance Approach & Process
These reports present the number of Registrar and Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
- Registrar Complaints per Compliance Approach & Process