ICANN Contractual Compliance Dashboard for June 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | June 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 63 | 39 |
| CUSTOMER SERVICE | 22 | 14 |
| DATA ESCROW | 18 | - |
| DNSSEC, IDN, IPV6 | - | 1 |
| DOMAIN DELETION | 42 | 39 |
| DOMAIN RENEWAL | 68 | 46 |
| FAILURE TO NOTIFY | 2 | 2 |
| FEES | 1 | - |
| PRIVACY/PROXY | 3 | 2 |
| REGISTRAR CONTACT | 4 | 2 |
| REGISTRAR INFO SPEC | 10 | 11 |
| REGISTRAR OTHER | 4 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 407 | 280 |
| UDRP | 19 | 9 |
| WHOIS FORMAT | 100 | 99 |
| WHOIS INACCURACY | 2812 | 815 |
| WHOIS SLA | 12 | 9 |
| WHOIS UNAVAILABLE | 46 | 56 |
| Total | 3634 | 1424 |
Compliance Process Volume & Turnaround Time
| June 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1728 | 12.7 |
| Volume 2nd Notice Sent | 151 | 6.8 |
| Volume 3rd Notice Sent | 20 | 7.4 |
| Volume Breach | 1 | 36.3 |
| Volume Suspension | - | 77 |
| Volume Termination | 2 | 1 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 2,665 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | June 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 5 | 5 |
| BRDA | 2 | - |
| CLAIMS SERVICES | 1 | 1 |
| CODE OF CONDUCT | 1 | - |
| MONTHLY REPORT | 9 | - |
| PIC | 2 | 1 |
| REGISTRY DATA ESCROW | 4 | - |
| REGISTRY OTHER | 5 | 4 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 1 | - |
| RR-DRP | 3 | 3 |
| SLA | 6 | 6 |
| SLA ALERTS | 1 | - |
| ZONE FILE ACCESS | 65 | 6 |
| Total | 105 | 26 |
Compliance Process Volume & Turnaround Time
| June 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 107 | 6.5 |
| Volume 2nd Notice Sent | 12 | 5.4 |
| Volume 3rd Notice Sent | 5 | 9.0 |
| Volume Breach | 2 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 157 | ||
Complaint Volume & Closure Rate
Volume Trend
| Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 |
| 4416 | 4005 | 4154 | 4541 | 4259 | 3821 | 3710 | 3326 | 3996 | 3449 | 2683 | 2830 | 3739 |
Total Volume
| Counts | May 2016 | June 2016 |
|---|---|---|
| Total New | 2,830 | 3,739 |
| Total Closed | 2,747 | 2,822 |
Closure Rates
| Stage | May 2016 | June 2016 |
|---|---|---|
| Received All Target ≥ 55% | 73% | 59% |
| Current Month | 66% | 49% |
| Before 1st Inquiry / Notice | 42% | 30% |
| Before 2nd Inquiry / Notice | 25% | 25% |
| Before 3rd Inquiry / Notice | 4% | 3% |
ICANN Staff Average Turnaround Time
| Measures | May 2016 | June 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.5 | 1.2 |
| 2nd WIP | 2.9 | 2.7 |
| 3rd WIP | 17.1 | 3.3 |
| Formal Notices | 1.9 | 2.8 |
Contractual Compliance Overall Process Turnaround Time
| Measures | May 2016 | June 2016 |
|---|---|---|
| Received to Closed | 9.7 | 11.1 |
Note: Average Turnaround Time is shown in business days.