ICANN Contractual Compliance Dashboard for March 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type March 2018 Closed before 1st
Inquiry / Notice
Abuse5040
Customer Service3128
Data Escrow81
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)43
Domain Deletion8474
Domain Renewal8365
Failure To Notify56
Fees42
Privacy/Proxy127
Registrar Contact1913
Registrar Information Specification (RIS)1717
Registrar Other3-
Transfer504431
Uniform Domain-Name Dispute-Resolution (UDRP)2215
WHOIS Format5955
WHOIS Inaccuracy
breakdown in italics		19881333
Quality Review2-
Bulk Submission4310
Individual Submission19411217
Accuracy Reporting System2106
WHOIS Service Level Agreements3242
WHOIS Unavailable3530
Total29602162

Compliance Process Volume & Turnaround Time

March 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent96614.0
Volume 2nd Notice Sent1297.77
Volume 3rd Notice Sent217.2
Volume Breach318.3
Volume Suspension--
Volume Termination2-
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,168

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints March 2018
New gTLD
Other1
Registrar Abuse contact1
New gTLD Total2
Legacy gTLD
N/A 126
Counterfeiting1
Fraudulent, deceptive practices2
Other4
Pharming, Phishing1
Registrar Abuse contact5
Trademark or Copyright Infringement2
Legacy gTLD Total41
Not Specified2
N/A16
Spam | Other1
Not Specified Total7
Details on Abuse Complaints Total50
Details on Transfer Complaints March 2018
New gTLD
N/A112
Transfer1
New gTLD Total13
Legacy gTLD
N/A 1406
Change of Registrant1
Transfer41
Transfer | Change of Registrant1
Unauthorized Change of Registrant1
Unauthorized Transfer12
Legacy gTLD Total462
Not Specified2
N/A129
Not Specified Total29
Details on Transfer Complaints Total504
Details on WHOIS Inaccuracy Complaints March 2018
New gTLD
N/A 169
Operability - WHOIS data inaccuracy23
New gTLD Total92
Legacy gTLD
N/A 11239
Identity47
Operability - WHOIS data inaccuracy402
Operability - WHOIS data inaccuracy | Identity4
Operability - WHOIS data inaccuracy | Operability - Whois data not available6
Operability - WHOIS data not available2
Syntax | Operability - WHOIS data inaccuracy10
Syntax | Operability - Whois data inaccuracy | Operability - Whois data not available2
Syntax | Operability - Whois data not available1
Legacy gTLD Total1713
Not Specified2
N/A1183
Not Specified Total183
Details on WHOIS Inaccuracy Complaints Total1988

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type March 2018
Bullying/HarassmentWHOIS Inaccuracy1
FinancialWHOIS Inaccuracy2
Health and Fitness | CharityTransfer1
WHOIS Inaccuracy1
Intellectual PropertyAbuse1
Customer Service1
Domain Deletion2
Registrar Contact1
Transfer2
WHOIS Inaccuracy11
Professional ServicesTransfer1
Total24

Registries

Registry Complaint Volume & Distribution

Complaint Type March 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data55
Bulk Registration Data Access5-
Code Of Conduct51
Monthly Report4-
Public Interest Commitments (PIC)1-
Registry Fees12-
Registry Other3-
Reserved Names/Controlled Interruption1-
Registration Restrictions Dispute Resolution Procedure32
Service Level Agreement32
Service Level Agreement Alerts7-
Zone File Access2715
Total7625

Compliance Process Volume & Turnaround Time

March 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent456.9
Volume 2nd Notice Sent166.6
Volume 3rd Notice Sent10-
Volume Breach1-
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 58

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type March 2018
FinancialZone File Access2
Health and FitnessPublic Interest Commitments (PIC)1
Total24

Complaint Volume & Closure Rate

Volume Trend

Feb-17Mar-17Apr-17May-17Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18
3448300958645714336935863505442170163060330830283036

Total Volume

Counts February 2018 March 2018
Total New3,0283,036
Total Closed3,4613,226

Closure Rates

Stage February 2018 March 2018
Received All
Target ≥ 55%		69%66%
Current Month56%52%
Before 1st Inquiry / Notice42%45%
Before 2nd Inquiry / Notice25%18%
Before 3rd Inquiry / Notice2%3%

ICANN Staff Average Turnaround Time

Measures February 2018 March 2018
Open to 1st Inquiry / Notice1.11.1
2nd WIP2.33.0
3rd WIP2.72.8
Formal Notices0.40.8

Contractual Compliance Overall Process Turnaround Time

Measures February 2018 March 2018
Received to Closed1518

Note: Average Turnaround Time is shown in business days.

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