ICANN Contractual Compliance Dashboard for December 2017

Registrar Complaint Volume & Distribution

Complaint Type	December 2017	Closed before 1st Inquiry / Notice
Abuse	58	32
Customer Service	30	23
Data Escrow	10	-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)	2	2
Domain Deletion	90	83
Domain Renewal	66	50
Failure To Notify	2	4
Fees	3	-
Privacy/Proxy	4	3
Registrar Contact	11	10
Registrar Information Specification (RIS)	9	13
Registrar Other	4	-
Transfer	346	265
Uniform Domain-Name Dispute-Resolution (UDRP)	22	12
WHOIS Format	104	80
WHOIS Inaccuracy breakdown in italics	2162	1239
Quality Review	-	-
Bulk Submission	177	5
Individual Submission	1985	1096
Accuracy Reporting System	0	138
WHOIS Service Level Agreements	47	22
WHOIS UNAVAILABLE	33	31
Total	3003	1869

Compliance Process Volume & Turnaround Time

December 2017	Quantity Sent	Process Turnaround Time
Volume 1st Notice Sent	1160	11.6
Volume 2nd Notice Sent	51	7.1
Volume 3rd Notice Sent	8	7.0
Volume Breach	1	28.3
Volume Suspension	1	-
Volume Termination	-	-
Volume Contract Non-Renewal	-	-
Volume Closed All - as of current month = 2,882

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints	December 2017
New gTLD
N/A1	3
New gTLD Total	3
Legacy gTLD
N/A 1	41
Fraudulent, deceptive practices	4
Pharmaceuticals	1
Pharming, Phishing	1
Legacy gTLD Total	47
Not Specified2
N/A1	8
Not Specified Total	8
Details on Abuse Complaints Total	58

Details on Transfer Complaints	December 2017
New gTLD
N/A1	5
Transfer	1
New gTLD Total	6
Legacy gTLD
N/A 1	278
Transfer	24
Transfer | Unauthorized Transfer	1
Unauthorized COR	2
Unauthorized Transfer	6
Unauthorized Transfer | Unauthorized COR	1
Legacy gTLD Total	312
Not Specified2
N/A1	27
Unauthorized Transfer	1
Not Specified Total	28
Details on Transfer Complaints Total	346

Details on WHOIS Inaccuracy Complaints	December 2017
New gTLD
N/A 1	76
Operability - Whois data inaccuracy	33
New gTLD Total	109
Legacy gTLD
N/A 1	1220
Identity	163
Operability - Whois data inaccuracy	447
Operability - Whois data inaccuracy | Identity	5
Operability - Whois data inaccuracy | Operability - Whois data not available	11
Operability - Whois data not available	2
Syntax | Operability - Whois data inaccuracy	1
Legacy gTLD Total	1849
Not Specified2
N/A1	203
Operability - Whois data inaccuracy	1
Not Specified Total	204
Details on WHOIS Inaccuracy Complaints Total	2162

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registry Complaint Volume & Distribution

Complaint Type	December 2017	Closed before 1st Inquiry / Notice
Abuse Contact Data	15	15
Bulk Registration Data Access	13	-
Code Of Conduct	1	1
Registry Data Escrow	2	-
Registry Other	4	4
Reserved Names/Controlled Interruption	7	4
Service Level Agreement	3	1
Service Level Agreement Alerts	5	-
Uniform Rapid Suspension (URS)	1	-
Wildcard Prohibition	1	-
Zone File Access	5	1
Total	57	26

Compliance Process Volume & Turnaround Time

December 2017	Quantity Sent	Process Turnaround Time
Volume 1st Notice Sent	45	5.0
Volume 2nd Notice Sent	8	5.0
Volume 3rd Notice Sent	4	1.0
Volume Breach	1	-
Volume Suspension	-	-
Volume Termination	-	-
Volume Contract Non-Renewal	-	-
Volume Closed All - as of Current Month = 70

Total Volume

Counts	November 2017	December 2017
Total New	7,016	3,060
Total Closed	4,160	2,952

Closure Rates

Stage	November 2017	December 2017
Received All Target ≥ 55%	47%	58%
Current Month	35%	40%
Before 1st Inquiry / Notice	30%	37%
Before 2nd Inquiry / Notice	15%	19%
Before 3rd Inquiry / Notice	2%	1%