ICANN Contractual Compliance Dashboard for April 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | April 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 58 | 43 |
| CUSTOMER SERVICE | 47 | 49 |
| DATA ESCROW | 44 | 13 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 2 | 2 |
| DOMAIN DELETION | 86 | 88 |
| DOMAIN RENEWAL | 75 | 57 |
| FAILURE TO NOTIFY | 3 | 3 |
| PRIVACY/PROXY | 8 | 7 |
| REGISTRAR CONTACT | 9 | 6 |
| REGISTRAR INFO SPEC | 15 | 11 |
| REGISTRAR OTHER | 1 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 495 | 371 |
| Uniform Domain-Name Dispute-Resolution | 12 | 6 |
| WHOIS FORMAT | 80 | 74 |
| WHOIS INACCURACY breakdown in italics | 1941 | 1001 |
| Quality Review | 1 | - |
| Bulk Submission | 296 | 3 |
| Individual Submission | 1644 | 998 |
| Accuracy Reporting System | - | - |
| WHOIS Service Level Agreements | 26 | 29 |
| WHOIS UNAVAILABLE | 44 | 38 |
| Total | 2947 | 1798 |
Compliance Process Volume & Turnaround Time
| April 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 992 | 10.9 |
| Volume 2nd Notice Sent | 135 | 7.7 |
| Volume 3rd Notice Sent | 26 | 9.0 |
| Volume Breach | 3 | 15.5 |
| Volume Suspension | - | 60.0 |
| Volume Termination | 2 | 1.5 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 2,901 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | April 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 7 | 6 |
| CODE OF CONDUCT | 1 | 3 |
| MONTHLY REPORT | 10 | - |
| Public Interest Commitments | 1 | 1 |
| REGISTRY DATA ESCROW | 15 | - |
| REGISTRY OTHER | 6 | 9 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 2 | 2 |
| Registration Restrictions Dispute Resolution Procedure | 5 | 5 |
| Service Level Agreement | 8 | 9 |
| Service Level Agreement ALERTS | 1 | - |
| Uniform Rapid Suspension | 2 | 2 |
| ZONE FILE ACCESS | 4 | 2 |
| Total | 62 | 39 |
Compliance Process Volume & Turnaround Time
| April 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 29 | 7.1 |
| Volume 2nd Notice Sent | 13 | 6.1 |
| Volume 3rd Notice Sent | 11 | 3.5 |
| Volume Breach | - | 16.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 81 | ||
Complaint Volume & Closure Rate
Volume Trend
| Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 | Apr-17 |
| 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 | 3009 |
Total Volume
| Counts | March 2017 | April 2017 |
|---|---|---|
| Total New | 3,448 | 3,009 |
| Total Closed | 4,736 | 2,982 |
Closure Rates
| Stage | March 2017 | April 2017 |
|---|---|---|
| Received All Target ≥ 55% | 76% | 66% |
| Current Month | 59% | 53% |
| Before 1st Inquiry / Notice | 36% | 41% |
| Before 2nd Inquiry / Notice | 35% | 22% |
| Before 3rd Inquiry / Notice | 4% | 3% |
ICANN Staff Average Turnaround Time
| Measures | March 2017 | April 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.4 | 1.3 |
| 2nd WIP | 2.6 | 2.6 |
| 3rd WIP | 2.8 | 3.9 |
| Formal Notices | 0.4 | 0.9 |
Contractual Compliance Overall Process Turnaround Time
| Measures | March 2017 | April 2017 |
|---|---|---|
| Received to Closed | 14 | 11 |
Note: Average Turnaround Time is shown in business days.