ICANN Contractual Compliance 2024 Annual Reports
2024 Registrar Complaints per Compliance Approach & Process
This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
2024 Registrar Complaints per Compliance Approach & Process Summary
| Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Escalated Notices | Breach | Suspension | Termination | Closed | |
|---|---|---|---|---|---|---|---|---|---|---|
| Audit | 62 | - | 62 | 13 | 11 | - | - | - | - | 60 |
| Consent To Display Registration Data | 35 | 33 | - | - | - | - | - | - | - | 34 |
| Disclosure of gTLD Registration Data | 110 | 85 | 38 | 15 | 5 | - | - | - | - | 121 |
| DNS Abuse and Other Types of Abuse | 9,881 | 9,007 | 843 | 189 | 70 | 16 | 2 | - | - | 9,837 |
| Domain Renewal/Redemption | 818 | 710 | 90 | 17 | 2 | - | - | - | - | 805 |
| Domain Suspension | 271 | 239 | 49 | 7 | 2 | - | - | - | - | 282 |
| Generic Registrar | 736 | 484 | 45 | 26 | 17 | 1 | - | - | - | 524 |
| Privacy/Proxy | 57 | 48 | - | - | - | - | - | - | - | 48 |
| Registrar Data Escrow | 5,218 | 4,904 | 275 | 67 | 18 | 36 | 6 | - | - | 5,194 |
| Registrar Fees | 11 | - | 8 | 9 | 7 | 3 | 2 | - | - | 3 |
| Registration Data (service down) | 135 | 63 | 60 | 38 | 24 | - | 1 | - | - | 104 |
| Registration Data Inaccuracy | 485 | 376 | 116 | 19 | 1 | - | - | - | - | 494 |
| Transfer | 1,820 | 1,533 | 279 | 20 | 5 | - | - | - | - | 1,791 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 84 | 39 | 53 | 17 | - | - | - | - | - | 91 |
| Total | 19,723 | 17,521 | 1,918 | 437 | 162 | 56 | 11 | - | - | 19,388 |