ICANN Contractual Compliance Dashboard for July 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | July 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 66 | 50 |
| CUSTOMER SERVICE | 27 | 29 |
| DATA ESCROW | 7 | - |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 4 | 3 |
| DOMAIN DELETION | 91 | 78 |
| DOMAIN RENEWAL | 55 | 47 |
| FAILURE TO NOTIFY | 6 | 5 |
| PRIVACY/PROXY | 1 | 2 |
| REGISTRAR CONTACT | 7 | 10 |
| REGISTRAR INFO SPEC | 13 | 11 |
| REGISTRAR OTHER | 2 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 413 | 371 |
| Uniform Domain-Name Dispute-Resolution | 12 | 6 |
| WHOIS FORMAT | 113 | 116 |
| WHOIS INACCURACY breakdown in italics | 2343 | 2206 |
| Quality Review | 1 | - |
| Bulk Submission | 389 | 22 |
| Individual Submission | 1953 | 1115 |
| Accuracy Reporting System | - | 1069 |
| WHOIS Service Level Agreements | 34 | 34 |
| WHOIS UNAVAILABLE | 41 | 40 |
| Total | 3236 | 3008 |
Compliance Process Volume & Turnaround Time
| July 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1655 | 12.7 |
| Volume 2nd Notice Sent | 125 | 5.4 |
| Volume 3rd Notice Sent | 15 | 7.6 |
| Volume Breach | 2 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 4,627 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | July 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 24 | 25 |
| Bulk Registration Data Access | 4 | - |
| BULK Zone File Access | 2 | - |
| CLAIMS SERVICES | 1 | 1 |
| CODE OF CONDUCT | 2 | 2 |
| MONTHLY REPORT | 1 | - |
| Public Interest Commitments | 3 | 3 |
| REGISTRY DATA ESCROW | 27 | - |
| REGISTRY OTHER | 9 | 4 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 6 | 4 |
| Service Level Agreement | 5 | 5 |
| Service Level Agreement ALERTS | 1 | - |
| ZONE FILE ACCESS | 48 | 3 |
| Total | 133 | 47 |
Compliance Process Volume & Turnaround Time
| July 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 71 | 6.9 |
| Volume 2nd Notice Sent | 13 | 8.7 |
| Volume 3rd Notice Sent | 2 | 6.0 |
| Volume Breach | 1 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 149 | ||
Complaint Volume & Closure Rate
Volume Trend
| Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 | Apr-17 | May-17 | Jun-17 | Jul-17 |
| 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 | 3009 | 5864 | 5714 | 3369 |
Total Volume
| Counts | June 2017 | July 2017 |
|---|---|---|
| Total New | 5,714 | 3,369 |
| Total Closed | 4,716 | 4,776 |
Closure Rates
| Stage | June 2017 | July 2017 |
|---|---|---|
| Received All Target ≥ 55% | 60% | 71% |
| Current Month | 47% | 55% |
| Before 1st Inquiry / Notice | 36% | 46% |
| Before 2nd Inquiry / Notice | 21% | 24% |
| Before 3rd Inquiry / Notice | 2% | 2% |
ICANN Staff Average Turnaround Time
| Measures | June 2017 | July 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.1 | 1.2 |
| 2nd WIP | 2.7 | 2.4 |
| 3rd WIP | 5.6 | 5.2 |
| Formal Notices | 0.5 | 0.4 |
Contractual Compliance Overall Process Turnaround Time
| Measures | June 2017 | July 2017 |
|---|---|---|
| Received to Closed | 11 | 18 |
Note: Average Turnaround Time is shown in business days.