ICANN Contractual Compliance 2017 Annual Reports

2017 Registries Complaints per Compliance Approach & Process

This report presents the number of Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.

2017 Registries Complaints per Compliance Approach & Process Summary

  Received Closed Before 1st Inquiry/Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Termination Closed
Legacy Total27326811----278
New gTLD Total1015196789187546-1017
Not Specified Total*19195952---184
2017 Total1479559895189546-1479

* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

2017 Registries Complaints per Compliance Approach & Process Detail

Complaint Type Received Closed Before 1st Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Termination Closed
Legacy
Abuse Contact Data142144-----144
Claims Services22-----2
Code Of Conduct34----4
Public Interest Commitments (PIC)55----5
Registration Restrictions Dispute Resolution Procedure3131-----31
Registry Data Escrow1-------
Registry Other48475----51
Reserved Names/Controlled Interruption1212-----12
Service Level Agreement1111-----11
Uniform Rapid Suspension (URS)55-----5
Wildcard Prohibition1-1----1
Zone File Access1275----12
Legacy Total27326811----278
New gTLD
Abuse Contact Data77-----7
Bulk Registration Data Access69-688---71
Bulk Zone File Access (ZFA)7-731--7
Code Of Conduct10531043191-106
Monthly Report79-79132--84
Public Interest Commitments (PIC)---111--
Registration Restrictions Dispute Resolution Procedure22-----2
Registry Data Escrow1412962331103
Registry Fees15-1512102-19
Registry Other24721134--34
Reserved Names/Controlled Interruption4635131---47
Service Level Agreement421111-2
Uniform Rapid Suspension (URS)5-522--5
Wildcard Prohibition14-141---14
Zone File Access4971383667821--516
new gTLD Total1015196789187546-1017
Not Specified
Abuse Contact Data2020-----20
Bulk Registration Data Access211----2
Claims Services11-----1
Code Of Conduct22-----2
Public Interest Commitments (PIC)221----3
Registration Restrictions Dispute Resolution Procedure33-----3
Registry Data Escrow4-4----2
Registry Other373621---36
Reserved Names/Controlled Interruption22-----2
Service Level Agreement2422-----22
Service Level Agreement Alerts88385----86
Uniform Rapid Suspension (URS)2111---2
Wildcard Prohibition211----2
Zone File Access21-----1
Not Specified Total19195952---184
2017 Total1479559895189546-1479