ICANN Contractual Compliance 2017 Annual Reports
2017 Registrar Complaints per Compliance Approach & Process
This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.
2017 Registrar Complaints per Compliance Approach & Process Summary
| Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed | |
|---|---|---|---|---|---|---|---|---|---|
| Legacy Total | 40225 | 23207 | 15976 | 1625 | 156 | 7 | 2 | 3 | 39454 |
| New gTLD Total | 5028 | 2413 | 2593 | 231 | 11 | - | - | - | 5033 |
| Not Specified Total* | 3757 | 3327 | 371 | 163 | 75 | 16 | 2 | 3 | 3717 |
| 2017 Total | 49010 | 28947 | 18940 | 2019 | 242 | 23 | 4 | 6 | 48204 |
* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.
2017 Registrar Complaints per Compliance Approach & Process Detail
| Complaint Type | Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | |||||||||
| Abuse | 616 | 365 | 271 | 52 | 3 | - | - | 1 | 633 |
| Customer Service | 340 | 300 | 4 | - | - | - | - | - | 303 |
| Data Escrow | 1 | - | 1 | - | - | - | - | - | 2 |
| Domain Deletion | 882 | 842 | 33 | 1 | - | - | - | - | 872 |
| Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 21 | 19 | 3 | - | - | - | - | - | 22 |
| Domain Renewal | 736 | 600 | 159 | 36 | 11 | - | - | - | 768 |
| Failure To Notify | 46 | 44 | - | - | - | - | - | - | 44 |
| Privacy/Proxy | 46 | 41 | 3 | 2 | 1 | - | - | - | 47 |
| Registrar Contact | 106 | 103 | 2 | 1 | - | - | - | - | 104 |
| Registrar Information Specification (RIS) | 111 | 104 | 3 | 1 | 1 | - | - | - | 107 |
| Registrar Other | 10 | - | 19 | 4 | 1 | - | - | - | 20 |
| Reseller Agreement | 1 | - | 1 | - | - | - | - | - | 1 |
| Transfer | 5065 | 3931 | 1184 | 206 | 25 | 1 | - | - | 5136 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 175 | 92 | 77 | 43 | 11 | - | - | - | 170 |
| WHOIS Accuracy Reporting System (WHOIS ARS) | 7283 | 3716 | 2886 | 386 | 37 | 1 | - | 1 | 7060 |
| WHOIS Format | 902 | 752 | 130 | 24 | 2 | - | - | - | 885 |
| WHOIS Inaccuracy | 22949 | 11639 | 10912 | 844 | 58 | 4 | 2 | - | 22324 |
| WHOIS Quality Review | 18 | - | 27 | 4 | - | - | - | - | 29 |
| WHOIS Service Level Agreements | 383 | 355 | 2 | - | - | - | - | - | 357 |
| WHOIS Unavailable | 534 | 304 | 259 | 21 | 6 | 1 | - | 1 | 570 |
| Legacy Total | 40225 | 23207 | 15976 | 1625 | 156 | 7 | 2 | 3 | 39454 |
| New gTLD | |||||||||
| Abuse | 52 | 43 | 11 | 1 | - | - | - | - | 53 |
| Customer Service | 29 | 21 | - | - | - | - | - | - | 21 |
| Domain Deletion | 32 | 30 | - | - | - | - | - | - | 30 |
| Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 2 | 1 | 1 | - | - | - | - | - | 2 |
| Domain Renewal | 21 | 15 | 5 | 2 | - | - | - | - | 20 |
| Failure To Notify | 5 | 4 | - | - | - | - | - | - | 4 |
| Privacy/Proxy | 5 | 5 | - | - | - | - | - | - | 5 |
| Registrar Contact | 4 | 2 | - | - | - | - | - | - | 2 |
| Registrar Information Specification (RIS) | 13 | 11 | - | - | - | - | - | - | 11 |
| Registrar Other | - | - | 2 | - | - | - | - | - | 2 |
| Transfer | 131 | 101 | 31 | 8 | 1 | - | - | - | 130 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 16 | 10 | 7 | 3 | - | - | - | - | 18 |
| WHOIS Accuracy Reporting System (WHOIS ARS) | 2057 | 1447 | 614 | 126 | 8 | - | - | - | 2049 |
| WHOIS Format | 88 | 84 | 4 | - | - | - | - | - | 87 |
| WHOIS Inaccuracy | 2528 | 597 | 1914 | 91 | 2 | - | - | - | 2552 |
| WHOIS Quality Review | 2 | - | 2 | - | - | - | - | - | 2 |
| WHOIS Service Level Agreements | 23 | 23 | - | - | - | - | - | - | 23 |
| WHOIS Unavailable | 20 | 19 | 2 | - | - | - | - | - | 22 |
| new gTLD Total | 5028 | 2413 | 2593 | 231 | 11 | - | - | - | 5033 |
| Not Specified | |||||||||
| Abuse | 79 | 74 | 3 | 2 | - | - | - | - | 77 |
| CEO Certification | 62 | - | 61 | 25 | 9 | 2 | - | 1 | 64 |
| Customer Service | 48 | 48 | - | - | - | - | - | - | 48 |
| Data Escrow | 325 | 96 | 183 | 60 | 31 | 7 | - | - | 283 |
| Domain Deletion | 105 | 105 | - | - | - | - | - | - | 105 |
| Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 10 | 10 | - | - | - | - | - | - | 10 |
| Domain Renewal | 43 | 44 | - | - | - | - | - | - | 45 |
| Failure To Notify | 3 | 3 | - | - | - | - | - | - | 3 |
| Fees | 26 | 2 | 25 | 21 | 13 | 4 | - | 1 | 28 |
| Privacy/Proxy | 7 | 5 | 2 | 1 | 1 | - | - | - | 8 |
| Registrar Contact | 21 | 18 | 4 | 3 | 1 | - | - | - | 21 |
| Registrar Information Specification (RIS) | 49 | 26 | 23 | 14 | 9 | 1 | - | - | 50 |
| Registrar Other | 14 | 1 | 14 | 9 | 5 | 2 | 2 | 1 | 24 |
| Reseller Agreement | 5 | - | 5 | 4 | 1 | - | - | - | 5 |
| Transfer | 309 | 292 | 12 | 5 | - | - | - | - | 303 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 22 | 21 | 1 | 1 | - | - | - | - | 22 |
| WHOIS Format | 140 | 124 | 16 | 6 | 4 | - | - | - | 140 |
| WHOIS Inaccuracy | 2317 | 2305 | - | - | - | - | - | - | 2305 |
| WHOIS Quality Review | 2 | - | 2 | - | - | - | - | - | 2 |
| WHOIS Service Level Agreements | 58 | 60 | - | - | - | - | - | - | 60 |
| WHOIS Unavailable | 112 | 93 | 20 | 12 | 1 | - | - | - | 114 |
| Not Specified Total | 3757 | 3327 | 371 | 163 | 75 | 16 | 2 | 3 | 3717 |
| 2017 Total | 49010 | 28947 | 18940 | 2019 | 242 | 23 | 4 | 6 | 48204 |