ICANN Contractual Compliance Dashboard for January 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type January 2018 Closed before 1st
Inquiry / Notice
Abuse5846
CEO Certification7-
Customer Service3645
Data Escrow10-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)54
Domain Deletion87107
Domain Renewal7677
Failure To Notify22
Privacy/Proxy21
Registrar Contact1213
Registrar Information Specification (RIS)1012
Reseller Agreement1-
Transfer458401
Uniform Domain-Name Dispute-Resolution (UDRP)1113
WHOIS Format9392
WHOIS Inaccuracy
breakdown in italics		22721919
Quality Review1-
Bulk Submission2712
Individual Submission22441501
Accuracy Reporting System-406
WHOIS Service Level Agreements2542
WHOIS Unavailable3635
Total32012809

Compliance Process Volume & Turnaround Time

January 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent127412.5
Volume 2nd Notice Sent1248.9
Volume 3rd Notice Sent1813.8
Volume Breach228.4
Volume Suspension--
Volume Termination1-
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 4,221

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints January 2018
New gTLD
N/A11
Trademark or Copyright Infringement1
New gTLD Total2
Legacy gTLD
N/A 128
Fraudulent, deceptive practices5
Other1
Pharmaceuticals2
Pharming, Phishing1
Spam3
Spam | Fraudulent, deceptive practices1
Spam | Trademark or Copyright Infringement | Fraudulent, deceptive practices1
Trademark or Copyright Infringement3
Trademark or Copyright Infringement | Fraudulent, deceptive practices2
Legacy gTLD Total47
Not Specified2
N/A19
Not Specified Total9
Details on Abuse Complaints Total58
Details on Transfer Complaints January 2018
New gTLD
N/A16
Transfer1
Transfer | Change of Registrant1
New gTLD Total8
Legacy gTLD
N/A 1364
Transfer37
Transfer | Change of Registrant2
Unauthorized Transfer11
Legacy gTLD Total414
Not Specified2
N/A135
Transfer Emergency Action Contact1
Not Specified Total36
Details on Transfer Complaints Total458
Details on WHOIS Inaccuracy Complaints January 2018
New gTLD
N/A 176
Identity2
Operability - Whois data inaccuracy77
Operability - Whois data inaccuracy | Identity1
Operability - Whois data inaccuracy | Operability - Whois data not available6
Operability - Whois data not available | Identity1
New gTLD Total163
Legacy gTLD
N/A 11219
Identity57
Operability - Whois data inaccuracy574
Operability - Whois data inaccuracy | Identity6
Operability - Whois data inaccuracy | Operability - Whois data not available30
Operability - Whois data not available12
Syntax1
Syntax | Operability - Whois data inaccuracy1
Legacy gTLD Total1900
Not Specified2
N/A1209
Not Specified Total209
Details on WHOIS Inaccuracy Complaints Total2272

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type January 2018
Intellectual PropertyWHOIS Inaccuracy8
WHOIS Service Level Agreement1
Professional ServicesWHOIS Inaccuracy1
FinancialWHOIS Inaccuracy1
Total11

Registries

Registry Complaint Volume & Distribution

Complaint Type January 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data1616
Bulk Registration Data Access2-
Bulk Zone File Access (ZFA)3-
Code Of Conduct2-
Monthly Report3-
Registry Data Escrow1-
Registry Other71
Reserved Names/Controlled Interruption32
Registration Restrictions Dispute Resolution Procedure11
Service Level Agreement23
Service Level Agreement Alerts6-
Uniform Rapid Suspension (URS)22
Wildcard Prohibition1-
Zone File Access5812
Total10737

Compliance Process Volume & Turnaround Time

January 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent736.3
Volume 2nd Notice Sent115.7
Volume 3rd Notice Sent0-
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 106

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type January 2018
Professional ServicesZone File Access2
FinancialUniform Rapid Suspension (URS)1
Health and FitnessService Level Agreement1
Total4

Complaint Volume & Closure Rate

Volume Trend

Jan-17Feb-17Mar-17Apr-17May-17Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18
3517398034483009586457143369358635054421701630603308

Total Volume

Counts December 2017 January 2018
Total New3,0603,308
Total Closed2,9524,327

Closure Rates

Stage December 2017 January 2018
Received All
Target ≥ 55%		58%73%
Current Month40%56%
Before 1st Inquiry / Notice37%48%
Before 2nd Inquiry / Notice19%23%
Before 3rd Inquiry / Notice1%2%

ICANN Staff Average Turnaround Time

Measures December 2017 January 2018
Open to 1st Inquiry / Notice1.11.1
2nd WIP2.62.5
3rd WIP2.13.6
Formal Notices0.70.8

Contractual Compliance Overall Process Turnaround Time

Measures December 2017 January 2018
Received to Closed1215

Note: Average Turnaround Time is shown in business days.

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