ICANN Contractual Compliance Dashboard for July 2016

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type July 2016 Closed before 1st
Inquiry / Notice
ABUSE4334
CUSTOMER SERVICE2025
DATA ESCROW5630
DOMAIN DELETION5757
DOMAIN RENEWAL7560
FAILURE TO NOTIFY77
PRIVACY/PROXY35
REGISTRAR CONTACT95
REGISTRAR INFO SPEC129
REGISTRAR OTHER29
TRANSFER444308
UDRP166
WHOIS FORMAT11669
WHOIS INACCURACY1967954
WHOIS SLA89
WHOIS UNAVAILABLE5623
Total28911610

Compliance Process Volume & Turnaround Time

July 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent155213
Volume 2nd Notice Sent1987.6
Volume 3rd Notice Sent287.8
Volume Breach222.5
Volume Suspension177
Volume Termination-1
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,393

Registries

Registry Complaint Volume & Distribution

Complaint Type July 2016 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA55
BRDA1-
BULK ZFA1-
CODE OF CONDUCT1-
MONTHLY REPORT42-
PIC1-
REGISTRY DATA ESCROW29-
REGISTRY OTHER119
RESERVED NAMES/CONTROLLED INTERRUPTION31
RR-DRP22
SLA11
SLA ALERTS51
ZONE FILE ACCESS10618
Total20837

Compliance Process Volume & Turnaround Time

July 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent1556.1
Volume 2nd Notice Sent135.6
Volume 3rd Notice Sent19
Volume Breach-23
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 163

Complaint Volume & Closure Rate

Volume Trend

Jul-15Aug-15Sep-15Oct-15Nov-15Dec-15Jan-16Feb-16Mar-16Apr-16May-16Jun-16Jul-16
4005415445414259382137103326399634492683283037393099

Total Volume

Counts June 2016 July 2016
Total New3,7393,099
Total Closed2,8223,556

Closure Rates

Stage June 2016 July 2016
Received All
Target ≥ 55%
59%70%
Current Month49%53%
Before 1st Inquiry / Notice30%32%
Before 2nd Inquiry / Notice25%34%
Before 3rd Inquiry / Notice3%3%

ICANN Staff Average Turnaround Time

Measures June 2016 July 2016
Open to 1st Inquiry / Notice1.21.2
2nd WIP2.72.5
3rd WIP3.32.5
Formal Notices2.82.0

Contractual Compliance Overall Process Turnaround Time

Measures June 2016 July 2016
Received to Closed11.113.8

Note: Average Turnaround Time is shown in business days.