ICANN Contractual Compliance Dashboard for July 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | July 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 43 | 34 |
| CUSTOMER SERVICE | 20 | 25 |
| DATA ESCROW | 56 | 30 |
| DOMAIN DELETION | 57 | 57 |
| DOMAIN RENEWAL | 75 | 60 |
| FAILURE TO NOTIFY | 7 | 7 |
| PRIVACY/PROXY | 3 | 5 |
| REGISTRAR CONTACT | 9 | 5 |
| REGISTRAR INFO SPEC | 12 | 9 |
| REGISTRAR OTHER | 2 | 9 |
| TRANSFER | 444 | 308 |
| UDRP | 16 | 6 |
| WHOIS FORMAT | 116 | 69 |
| WHOIS INACCURACY | 1967 | 954 |
| WHOIS SLA | 8 | 9 |
| WHOIS UNAVAILABLE | 56 | 23 |
| Total | 2891 | 1610 |
Compliance Process Volume & Turnaround Time
| July 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1552 | 13 |
| Volume 2nd Notice Sent | 198 | 7.6 |
| Volume 3rd Notice Sent | 28 | 7.8 |
| Volume Breach | 2 | 22.5 |
| Volume Suspension | 1 | 77 |
| Volume Termination | - | 1 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,393 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | July 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 5 | 5 |
| BRDA | 1 | - |
| BULK ZFA | 1 | - |
| CODE OF CONDUCT | 1 | - |
| MONTHLY REPORT | 42 | - |
| PIC | 1 | - |
| REGISTRY DATA ESCROW | 29 | - |
| REGISTRY OTHER | 11 | 9 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 3 | 1 |
| RR-DRP | 2 | 2 |
| SLA | 1 | 1 |
| SLA ALERTS | 5 | 1 |
| ZONE FILE ACCESS | 106 | 18 |
| Total | 208 | 37 |
Compliance Process Volume & Turnaround Time
| July 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 155 | 6.1 |
| Volume 2nd Notice Sent | 13 | 5.6 |
| Volume 3rd Notice Sent | 1 | 9 |
| Volume Breach | - | 23 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 163 | ||
Complaint Volume & Closure Rate
Volume Trend
| Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 |
| 4005 | 4154 | 4541 | 4259 | 3821 | 3710 | 3326 | 3996 | 3449 | 2683 | 2830 | 3739 | 3099 |
Total Volume
| Counts | June 2016 | July 2016 |
|---|---|---|
| Total New | 3,739 | 3,099 |
| Total Closed | 2,822 | 3,556 |
Closure Rates
| Stage | June 2016 | July 2016 |
|---|---|---|
| Received All Target ≥ 55% | 59% | 70% |
| Current Month | 49% | 53% |
| Before 1st Inquiry / Notice | 30% | 32% |
| Before 2nd Inquiry / Notice | 25% | 34% |
| Before 3rd Inquiry / Notice | 3% | 3% |
ICANN Staff Average Turnaround Time
| Measures | June 2016 | July 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.2 | 1.2 |
| 2nd WIP | 2.7 | 2.5 |
| 3rd WIP | 3.3 | 2.5 |
| Formal Notices | 2.8 | 2.0 |
Contractual Compliance Overall Process Turnaround Time
| Measures | June 2016 | July 2016 |
|---|---|---|
| Received to Closed | 11.1 | 13.8 |
Note: Average Turnaround Time is shown in business days.