ICANN Contractual Compliance 2016 Annual Reports
2016 Reporter Category by Complaint Type
This report presents the number of compliance tickets created during the calendar year summarized by Reporter Category and Complaint Type. It also includes the percentage of each in relation to the total and the breakdown by Anonymous and Non-Anonymous reporters for both Registrars and Registries.
2016 Reporter Category Summary
| Reporter Category | # Tickets | % of Total |
|---|---|---|
| WHOIS Accuracy Reporting System Total | 8558 | 18.86% |
| WHOIS Inaccuracy Bulk Total | 3293 | 7.26% |
| Individual Submission Total | 32487 | 71.58% |
| ICANN Submission Total | 1048 | 2.31% |
| 2016 Total | 45386 | 100.00% |
2016 Reporter Detail
WHOIS
| Complaint Type | # Tickets | % of Total |
|---|---|---|
| WHOIS Accuracy Reporting System: WHOIS Inaccuracy | 8558 | 18.86% |
| WHOIS Bulk Submission: WHOIS Inaccuracy | 3293 | 7.26% |
Anonymous Individual Submissions
| Complaint Type | # Tickets | % of Total |
|---|---|---|
| Registrar | ||
| Abuse | 12 | 0.03% |
| CEO Certification | 113 | 0.25% |
| Customer Service | 1 | 0.00% |
| Data Escrow | 38 | 0.08% |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 1 | 0.00% |
| Domain Deletion | 7 | 0.02% |
| Domain Renewal | 12 | 0.03% |
| Privacy/Proxy | 2 | 0.00% |
| Registrar Contact | 1 | 0.00% |
| Registrar Information Specification | 13 | 0.03% |
| Registrar Other | 14 | 0.03% |
| Reseller Agreement | 1 | 0.00% |
| Transfer | 342 | 0.75% |
| Uniform Domain-Name Dispute-Resolution | 5 | 0.01% |
| WHOIS Format | 59 | 0.13% |
| WHOIS Inaccuracy | 298 | 0.66% |
| WHOIS Service Level Agreements | 3 | 0.01% |
| WHOIS Unavailable | 17 | 0.04% |
| Registry | ||
| Bulk Registration Data Access | 9 | 0.02% |
| Bulk Zone File Access | 1 | 0.00% |
| Code Of Conduct | 12 | 0.03% |
| Monthly Report | 3 | 0.01% |
| Registry Data Escrow | 76 | 0.17% |
| Registry Other | 3 | 0.01% |
| Reserved Names/Controlled Interruption | 23 | 0.05% |
| Service Level Agreement | 1 | 0.00% |
| Service Level Agreement Alerts | 31 | 0.07% |
| Wildcard Prohibition | 1 | 0.00% |
| Zone File Access | 2 | 0.00% |
| Anonymous Total | 1101 | 2.43% |
Non-Anonymous Individual Submissions
| Complaint Type | # Tickets | % of Total |
|---|---|---|
| Registrar | ||
| Abuse | 531 | 1.17% |
| Customer Service | 242 | 0.53% |
| Data Escrow | 289 | 0.64% |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 22 | 0.05% |
| Domain Deletion | 608 | 1.34% |
| Domain Renewal | 876 | 1.93% |
| Failure To Notify | 36 | 0.08% |
| Privacy/Proxy | 60 | 0.13% |
| Registrar Contact | 111 | 0.24% |
| Registrar Information Specification | 106 | 0.23% |
| Registrar Other | 26 | 0.06% |
| Reseller Agreement | 1 | 0.00% |
| Transfer | 5181 | 11.42% |
| Uniform Domain-Name Dispute-Resolution | 214 | 0.47% |
| WHOIS Format | 896 | 1.97% |
| WHOIS Inaccuracy | 20108 | 44.30% |
| WHOIS Quality Review | 4 | 0.01% |
| WHOIS Service Level Agreements | 244 | 0.54% |
| WHOIS Unavailable | 474 | 1.04% |
| Registry | ||
| Abuse Contact Data | 57 | 0.13% |
| Claims Services | 3 | 0.01% |
| Code Of Conduct | 12 | 0.03% |
| Public Interest Commitments | 10 | 0.02% |
| Registry Other | 109 | 0.24% |
| Reserved Names/Controlled Interruption | 32 | 0.07% |
| Registration Restrictions Dispute Resolution Procedure | 32 | 0.07% |
| Service Level Agreement | 44 | 0.10% |
| Sunrise | 2 | 0.00% |
| Uniform Rapid Suspension | 8 | 0.02% |
| Zone File Access | 1048 | 2.31% |
| Non-Anonymous Total | 31386 | 69.15% |
| Anonymous and Non-Anonymous Individual Submission Total | 32487 | 71.58% |
ICANN Submission
| Complaint Type | # Tickets | % of Total |
|---|---|---|
| Registrar | ||
| Abuse | 5 | 0.01% |
| CEO Certification | 117 | 0.26% |
| Data Escrow | 77 | 0.17% |
| Fees | 6 | 0.01% |
| Privacy/Proxy | 2 | 0.00% |
| Registrar Contact | 2 | 0.00% |
| Registrar Information Specification | 10 | 0.02% |
| Registrar Other | 9 | 0.02% |
| Reseller Agreement | 1 | 0.00% |
| Transfer | 2 | 0.00% |
| WHOIS Format | 21 | 0.05% |
| WHOIS Inaccuracy | 26 | 0.06% |
| WHOIS Quality Review | 5 | 0.01% |
| WHOIS Unavailable | 54 | 0.12% |
| Registry | ||
| Bulk Registration Data Access | 36 | 0.08% |
| Bulk Zone File Access | 18 | 0.04% |
| Code Of Conduct | 295 | 0.65% |
| Monthly Report | 183 | 0.40% |
| Public Interest Commitments | 3 | 0.01% |
| Registry Data Escrow | 87 | 0.19% |
| Registry Fees | 18 | 0.04% |
| Registry Other | 25 | 0.06% |
| Reserved Names/Controlled Interruption | 1 | 0.00% |
| Service Level Agreement | 27 | 0.06% |
| Service Level Agreement Alerts | 18 | 0.04% |
| ICANN Submission Total | 1048 | 2.31% |
| 2016 Total | 45386 | 100.00% |