ICANN Contractual Compliance Dashboard for December 2015

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type December 2015 Closed before 1st
Inquiry / Notice
ABUSE5135
CUSTOMER SERVICE2113
DATA ESCROW30-
DNSSEC, IDN, IPV634
DOMAIN DELETION3120
DOMAIN RENEWAL5027
FAILURE TO NOTIFY23
PRIVACY/PROXY11
REGISTRAR CONTACT145
REGISTRAR INFO SPEC276
REGISTRAR OTHER3-
TRANSFER598267
UDRP163
WHOIS FORMAT8657
WHOIS INACCURACY2552952
WHOIS SLA57
WHOIS UNAVAILABLE3319
Total35231419

Compliance Process Volume & Turnaround Time

December 2015 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent140114.8
Volume 2nd Notice Sent956.7
Volume 3rd Notice Sent107.0
Volume Breach-27.0
Volume Suspension-116.0
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 2,689

Registries

Registry Complaint Volume & Distribution

Complaint Type December 2015 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA66
BRDA6-
BULK ZFA4-
CODE OF CONDUCT-1
MONTHLY REPORT6-
REGISTRY DATA ESCROW34-
REGISTRY OTHER32
RESERVED NAMES/CONTROLLED INTERRUPTION61
RR-DRP11
SLA104
URS11
ZONE FILE ACCESS6922
Total14638

Compliance Process Volume & Turnaround Time

December 2015 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent707.2
Volume 2nd Notice Sent166.3
Volume 3rd Notice Sent36.0
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 110

Complaint Volume & Closure Rate

Volume Trend

Dec-14Jan-15Feb-15Mar-15Apr-15May-15Jun-15Jul-15Aug-15Sep-15Oct-15Nov-15Dec-15
3342361527863335435151544416400541544541425938213669

Total Volume

Counts November 2015 December 2015
Total New3,8213,669
Total Closed3,8882,799

Closure Rates

Stage November 2015 December 2015
Received All
Target ≥ 55%
75%56%
Current Month67%43%
Before 1st Inquiry / Notice34%29%
Before 2nd Inquiry / Notice37%24%
Before 3rd Inquiry / Notice3%2%

ICANN Staff Average Turnaround Time

Measures November 2015 December 2015
Open to 1st Inquiry / Notice1.41.4
2nd WIP3.32.7
3rd WIP2.84.8
Formal Notices1.60.3

Contractual Compliance Overall Process Turnaround Time

Measures November 2015 December 2015
Received to Closed8.210.0

Note: Average Turnaround Time is shown in business days.