ICANN Contractual Compliance Dashboard for December 2015
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | December 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 51 | 35 |
| CUSTOMER SERVICE | 21 | 13 |
| DATA ESCROW | 30 | - |
| DNSSEC, IDN, IPV6 | 3 | 4 |
| DOMAIN DELETION | 31 | 20 |
| DOMAIN RENEWAL | 50 | 27 |
| FAILURE TO NOTIFY | 2 | 3 |
| PRIVACY/PROXY | 1 | 1 |
| REGISTRAR CONTACT | 14 | 5 |
| REGISTRAR INFO SPEC | 27 | 6 |
| REGISTRAR OTHER | 3 | - |
| TRANSFER | 598 | 267 |
| UDRP | 16 | 3 |
| WHOIS FORMAT | 86 | 57 |
| WHOIS INACCURACY | 2552 | 952 |
| WHOIS SLA | 5 | 7 |
| WHOIS UNAVAILABLE | 33 | 19 |
| Total | 3523 | 1419 |
Compliance Process Volume & Turnaround Time
| December 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1401 | 14.8 |
| Volume 2nd Notice Sent | 95 | 6.7 |
| Volume 3rd Notice Sent | 10 | 7.0 |
| Volume Breach | - | 27.0 |
| Volume Suspension | - | 116.0 |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 2,689 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | December 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 6 | 6 |
| BRDA | 6 | - |
| BULK ZFA | 4 | - |
| CODE OF CONDUCT | - | 1 |
| MONTHLY REPORT | 6 | - |
| REGISTRY DATA ESCROW | 34 | - |
| REGISTRY OTHER | 3 | 2 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 6 | 1 |
| RR-DRP | 1 | 1 |
| SLA | 10 | 4 |
| URS | 1 | 1 |
| ZONE FILE ACCESS | 69 | 22 |
| Total | 146 | 38 |
Compliance Process Volume & Turnaround Time
| December 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 70 | 7.2 |
| Volume 2nd Notice Sent | 16 | 6.3 |
| Volume 3rd Notice Sent | 3 | 6.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 110 | ||
Complaint Volume & Closure Rate
Volume Trend
| Dec-14 | Jan-15 | Feb-15 | Mar-15 | Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 |
| 3342 | 3615 | 2786 | 3335 | 4351 | 5154 | 4416 | 4005 | 4154 | 4541 | 4259 | 3821 | 3669 |
Total Volume
| Counts | November 2015 | December 2015 |
|---|---|---|
| Total New | 3,821 | 3,669 |
| Total Closed | 3,888 | 2,799 |
Closure Rates
| Stage | November 2015 | December 2015 |
|---|---|---|
| Received All Target ≥ 55% | 75% | 56% |
| Current Month | 67% | 43% |
| Before 1st Inquiry / Notice | 34% | 29% |
| Before 2nd Inquiry / Notice | 37% | 24% |
| Before 3rd Inquiry / Notice | 3% | 2% |
ICANN Staff Average Turnaround Time
| Measures | November 2015 | December 2015 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.4 | 1.4 |
| 2nd WIP | 3.3 | 2.7 |
| 3rd WIP | 2.8 | 4.8 |
| Formal Notices | 1.6 | 0.3 |
Contractual Compliance Overall Process Turnaround Time
| Measures | November 2015 | December 2015 |
|---|---|---|
| Received to Closed | 8.2 | 10.0 |
Note: Average Turnaround Time is shown in business days.