ICANN Contractual Compliance Dashboard for May 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type May 2018 Closed before 1st
Inquiry / Notice
Abuse5836
Customer Service2326
Data Escrow7-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)77
Domain Deletion7668
Domain Renewal5456
Failure To Notify77
Privacy/Proxy56
Registrar Contact1010
Registrar Information Specification (RIS)1311
Registrar Other41
Transfer459366
Uniform Domain-Name Dispute-Resolution (UDRP)1910
WHOIS Format4235
WHOIS Inaccuracy
breakdown in italics		18491269
Quality Review1-
Bulk Submission14214
Individual Submission17061170
Accuracy Reporting System-85
WHOIS Service Level Agreements3143
WHOIS Unavailable8248
Total27461999

Compliance Process Volume & Turnaround Time

May 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent73313.3
Volume 2nd Notice Sent758.1
Volume 3rd Notice Sent196.8
Volume Breach-21
Volume Suspension--
Volume Termination17.0
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 2,906

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints May 2018
New gTLD
Other3
Pharmaceuticals1
Registrar Abuse contact1
Spam1
New gTLD Total6
Legacy gTLD
N/A 136
Fraudulent, deceptive practices1
Pharmaceuticals1
Pharming, Phishing1
Trademark or Copyright Infringement6
Legacy gTLD Total45
Not Specified2
N/A17
Not Specified Total7
Details on Abuse Complaints Total58
Details on Transfer Complaints May 2018
New gTLD
N/A19
New gTLD Total9
Legacy gTLD
N/A 1372
Transfer33
Transfer | Change of Registrant2
Unauthorized Change of Registrant2
Unauthorized Transfer5
Legacy gTLD Total414
Not Specified2
N/A136
Not Specified Total36
Details on Transfer Complaints Total459
Details on WHOIS Inaccuracy Complaints May 2018
New gTLD
N/A 193
Identity1
Operability - WHOIS data inaccuracy26
Operability - WHOIS data inaccuracy | Operability - Whois data not available1
New gTLD Total121
Legacy gTLD
N/A 11133
Identity22
Operability - WHOIS data inaccuracy379
Operability - WHOIS data inaccuracy | Identity2
Operability - WHOIS data inaccuracy | Operability - Whois data not available19
Operability - WHOIS data not available1
Syntax1
Syntax | Operability - WHOIS data inaccuracy5
Legacy gTLD Total1562
Not Specified2
N/A1166
Not Specified Total166
Details on WHOIS Inaccuracy Complaints Total1849

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type May 2018
FinancialWHOIS Inaccuracy6
Intellectual PropertyAbuse2
Customer Service1
Domain Deletion1
Privacy/Proxy1
Registrar Other1
Transfer1
WHOIS Format2
WHOIS Inaccuracy30
WHOIS Unavailable1
Professional ServicesWHOIS Inaccuracy1
Total47

Registries

Registry Complaint Volume & Distribution

Complaint Type May 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data1616
Bulk Registration Data Access1-
Code Of Conduct295
Monthly Report5-
Registry Data Escrow4-
Registry Fees1-
Registry Other-1
Reserved Names/Controlled Interruption1-
Service Level Agreement55
Uniform Rapid Suspension (URS)1-
Zone File Access204
Total8331

Compliance Process Volume & Turnaround Time

May 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent536.3
Volume 2nd Notice Sent276.8
Volume 3rd Notice Sent86.0
Volume Breach-30.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 72

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type May 2018
Intellectual PropertyReserved Names/Controlled Interruption1
Professional ServicesZone File Access2
Total3

Complaint Volume & Closure Rate

Volume Trend

May-17Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18
5864571433693586350544217016306033083028303629792829

Total Volume

Counts April 2018 May 2018
Total New2,9792,829
Total Closed3,3952,978

Closure Rates

Stage April 2018 May 2018
Received All
Target ≥ 55%		70%68%
Current Month55%53%
Before 1st Inquiry / Notice45%46%
Before 2nd Inquiry / Notice22%20%
Before 3rd Inquiry / Notice2%2%

ICANN Staff Average Turnaround Time

Measures April 2018 May 2018
Open to 1st Inquiry / Notice1.11.1
2nd WIP2.92.4
3rd WIP2.81.9
Formal Notices1.10.6

Contractual Compliance Overall Process Turnaround Time

Measures April 2018 May 2018
Received to Closed2117

Note: Average Turnaround Time is shown in business days.

Back to Compliance Dashboard Reports