ICANN Contractual Compliance Dashboard for August 2015
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | August 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 65 | 28 |
| CUSTOMER SERVICE | 10 | 10 |
| DATA ESCROW | 58 | - |
| DNSSEC, IDN, IPV6 | 1 | 1 |
| DOMAIN DELETION | 37 | 37 |
| DOMAIN RENEWAL | 66 | 31 |
| PRIVACY/PROXY | 5 | 5 |
| REGISTRAR CONTACT | 4 | 6 |
| REGISTRAR INFO SPEC | 4 | 2 |
| REGISTRAR OTHER | - | 1 |
| TRANSFER | 651 | 353 |
| UDRP | 28 | 10 |
| WHOIS FORMAT | 147 | 137 |
| WHOIS INACCURACY | 2912 | 1021 |
| WHOIS SLA | 38 | 38 |
| WHOIS UNAVAILABLE | 23 | 12 |
| Total | 4049 | 1692 |
Compliance Process Volume & Turnaround Time
| August 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 2196 | 13.7 |
| Volume 2nd Notice Sent | 479 | 6.3 |
| Volume 3rd Notice Sent | 115 | 6.7 |
| Volume Breach | - | 52.5 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All_as of Current Month | 3477 | 10.1 |
Registries
Registry Complaint Volume & Distribution
| Complaint Type | August 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 4 | 3 |
| BRDA | 2 | - |
| BULK ZFA | 1 | - |
| CODE OF CONDUCT | 1 | 1 |
| MONTHLY REPORT | - | 1 |
| PIC | 4 | 4 |
| REGISTRY DATA ESCROW | 4 | - |
| REGISTRY OTHER | 7 | 6 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 7 | 5 |
| RR-DRP | 3 | 2 |
| SLA | 2 | 1 |
| URS | 1 | 1 |
| ZONE FILE ACCESS | 69 | 14 |
| Total | 105 | 38 |
Compliance Process Volume & Turnaround Time
| August 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 68 | 6.0 |
| Volume 2nd Notice Sent | 31 | 7.2 |
| Volume 3rd Notice Sent | 6 | - |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All_as of Current Month | 144 | 10.9 |
Complaint Volume & Closure Rate
Volume Trend
| Aug-14 | Sep-14 | Oct-14 | Nov-14 | Dec-14 | Jan-15 | Feb-15 | Mar-15 | Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 |
| 3177 | 3657 | 3205 | 3153 | 3342 | 3615 | 2786 | 3335 | 4351 | 5154 | 4416 | 4005 | 4154 |
Total Volume
| Counts | July 2015 | August 2015 |
|---|---|---|
| Total New | 4,005 | 4,154 |
| Total Closed | 5,135 | 3,621 |
Closure Rates
| Stage | July 2015 | August 2015 |
|---|---|---|
| Received All Target ≥ 55% | 78% | 65% |
| Current Month | 65% | 55% |
| Before 1st Inquiry / Notice | 27% | 31% |
| Before 2nd Inquiry / Notice | 48% | 28% |
| Before 3rd Inquiry / Notice | 3% | 5% |
ICANN Staff Average Turnaround Time
| Measures | July 2015 | August 2015 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.2 | 1.2 |
| 2nd WIP | 2.6 | 2.2 |
| 3rd WIP | 3.1 | 2.5 |
| Formal Notices | 1.8 | .9 |
| Received to Closed | 12.7 | 10.1 |
Note: Average Turnaround Time is shown in business days.