ICANN Contractual Compliance Dashboard for May 2015
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | May 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 30 | 16 |
| CEO CERTIFICATION | 1 | 1 |
| CUSTOMER SERVICE | 19 | 13 |
| DATA ESCROW | 38 | - |
| DOMAIN DELETION | 37 | 33 |
| DOMAIN RENEWAL | 62 | 36 |
| FEES | 1 | - |
| PRIVACY/PROXY | 3 | 2 |
| REGISTRAR CONTACT | 12 | 2 |
| REGISTRAR INFO SPEC | 9 | 9 |
| REGISTRAR OTHER | 2 | - |
| TRANSFER | 595 | 300 |
| UDRP | 22 | 16 |
| WHOIS FORMAT | 34 | 23 |
| WHOIS INACCURACY | 4136 | 1629 |
| WHOIS SLA | 28 | 26 |
| WHOIS UNAVAILABLE | 17 | 14 |
| Total | 5046 | 2120 |
Compliance Process Volume & Turnaround Time
| May 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| 1st Inquiry / Notice | 2216 | 12.7 |
| 2nd Inquiry / Notice | 174 | 6.7 |
| 3rd Inquiry / Notice | 41 | 8.2 |
| Breach | 2 | 33.2 |
| Suspension | - | 34.0 |
| Termination | 1 | 1.0 |
| Contract Non-Renewal | - | - |
| Closed | 4334 | 11.8 |
Registries
Registry Complaint Volume & Distribution
| Complaint Type | May 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 5 | 2 |
| BRDA | 2 | - |
| CODE OF CONDUCT | 1 | 1 |
| MISCONDUCT | 1 | - |
| MONTHLY REPORT | 4 | - |
| PIC | 3 | 3 |
| REGISTRY DATA ESCROW | 14 | - |
| REGISTRY FEES | 2 | - |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 9 | 5 |
| SLA | 9 | 2 |
| SUNRISE | 1 | 1 |
| URS | 6 | 5 |
| ZONE FILE ACCESS | 51 | 12 |
| Total | 108 | 31 |
Compliance Process Volume & Turnaround Time
| May 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| 1st Inquiry / Notice Sent | 69 | 8.5 |
| 2nd Inquiry / Notice Sent | 16 | 5.0 |
| 3rd Inquiry / Notice Sent | 2 | - |
| Breach | - | - |
| Suspension | - | - |
| Termination | - | - |
| Contract Non-Renewal | - | - |
| Closed | 117 | 8.1 |
Complaint Volume & Closure Rate
Volume Trend
| May-14 | Jun-14 | Jul-14 | Aug-14 | Sep-14 | Oct-14 | Nov-14 | Dec-14 | Jan-15 | Feb-15 | Mar-15 | Apr-15 | May-15 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3341 | 2892 | 3560 | 3188 | 3686 | 3250 | 3205 | 3391 | 3694 | 2826 | 3353 | 4390 | 5154 |
Total Volume
| Counts | April 2015 | May 2015 |
|---|---|---|
| Total New | 4,390 | 5,154 |
| Total Closed | 3,585 | 4,451 |
Closure Rates
| Stage | April 2015 | May 2015 |
|---|---|---|
| Received All Target ≥ 55% | 64% | 62% |
| Current Month | 54% | 49% |
| Before 1st Inquiry / Notice | 27% | 30% |
| Before 2nd Inquiry / Notice | 32% | 30% |
| Before 3rd Inquiry / Notice | 3% | 2% |
ICANN Staff Average Turnaround Time
| Measures | April 2015 | May 2015 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.3 | 1.3 |
| 2nd WIP | 3.2 | 3.1 |
| 3rd WIP | 2.7 | 4.6 |
| Formal Notices | 1.5 | 2.2 |
| Received to Closed | 9.4 | 11.7 |
Note: Average Turnaround Time is shown in business days.