ICANN Contractual Compliance Dashboard for August 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type August 2018 Closed before 1st
Inquiry / Notice
Abuse7247
Customer Service1620
Data Escrow5-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)95
Domain Deletion6883
Domain Renewal8373
Failure To Notify65
Fees8-
Privacy/Proxy46
Registrar Contact146
Registrar Information Specification (RIS)812
Registrar Other24-
Transfer317256
Uniform Domain-Name Dispute-Resolution (UDRP)2215
WHOIS Format4040
WHOIS Inaccuracy
breakdown in italics		38211979
Quality Review1-
Bulk Submission--
Individual Submission1318894
Accuracy Reporting System25021085
WHOIS Service Level Agreements2134
WHOIS Unavailable3936
Total45772617

Compliance Process Volume & Turnaround Time

August 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent47810.2
Volume 2nd Notice Sent337.2
Volume 3rd Notice Sent77.9
Volume Breach317.0
Volume Suspension--
Volume Termination2-
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 3,018

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints August 2018
New gTLD
Other5
New gTLD Total5
Legacy gTLD
N/A148
Pharmaceuticals1
Pharming, Phishing3
Pharming, Phishing | Pharmaceuticals1
Pharming, Phishing | Spam1
Pharming, Phishing | Trademark or Copyright Infringement2
Registrar Abuse contact1
Spam1
Legacy gTLD Total58
Not Specified2
N/A19
Not Specified Total9
Details on Abuse Complaints Total72
Details on Transfer Complaints August 2018
New gTLD
N/A18
Transfer2
Unauthorized Transfer | Unauthorized Change of Registrant1
New gTLD Total11
Legacy gTLD
NA 1258
Change of Registrant1
Transfer11
Transfer | Change of Registrant1
Unauthorized Change of Registrant3
Unauthorized Transfer2
Legacy gTLD Total276
Not Specified2
N/A130
Not Specified Total30
Details on Transfer Complaints Total317
Details on WHOIS Inaccuracy Complaints August 2018
New gTLD
N/A11407
Identity1
Operability - WHOIS data inaccuracy31
New gTLD Total1439
Legacy gTLD
N/A12130
Identity3
Operability - WHOIS data inaccuracy142
Syntax | Operability - WHOIS data inaccuracy8
Legacy gTLD Total2283
Not Specified2
N/A199
Not Specified Total99
Details on WHOIS Inaccuracy Complaints Total3821

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type August 2018
Bullying/HarassmentWHOIS Inaccuracy4
EducationTransfer2
FinancialWHOIS Inaccuracy2
Intellectual PropertyAbuse2
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1
Domain Renewal3
WHOIS Inaccuracy8
WHOIS Unavailable1
Professional ServicesDomain Deletion1
Transfer1
Total25

Registries

Registry Complaint Volume & Distribution

Complaint Type August 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data88
Claims Services11
Continued Operations Instrument (COI)2-
Monthly Report2-
Public Interest Commitments (PIC)22
Registry Data Escrow1-
Registry Other52
Reserved Names/Controlled Interruption42
Registration Restrictions Dispute Resolution Procedure33
Service Level Agreement32
Service Level Agreement Alerts21
Zone File Access778
Total11029

Compliance Process Volume & Turnaround Time

August 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent355.3
Volume 2nd Notice Sent97.2
Volume 3rd Notice Sent16.0
Volume Breach-279.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 77

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type August 2018
CharityZone File Access1
GamblingZone File Access1
Health and FitnessPublic Interest Commitments (PIC)1
Intellectual PropertyZone File Access1
Professional ServicesZone File Access1
Total5

Complaint Volume & Closure Rate

Volume Trend

Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18
3586350544217016306033083028303629792829237854224687

Total Volume

Counts July 2018 August 2018
Total New5,4224,687
Total Closed3,3423,095

Closure Rates

Stage July 2018 August 2018
Received All
Target ≥ 55%		46%50%
Current Month29%36%
Before 1st Inquiry / Notice38%42%
Before 2nd Inquiry / Notice6%6%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures July 2018 August 2018
Open to 1st Inquiry / Notice1.31.3
2nd WIP2.73.6
3rd WIP2.84.9
Formal Notices0.60.6

Contractual Compliance Overall Process Turnaround Time

Measures July 2018 August 2018
Received to Closed1529

Note: Average Turnaround Time is shown in business days.

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