ICANN Contractual Compliance 2016 Annual Reports
2016 Registrar Complaints per Compliance Approach & Process
This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.
2016 Registrar Complaints per Compliance Approach & Process Summary
| Complaint Type | Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed |
|---|---|---|---|---|---|---|---|---|---|
| Legacy Total | 37558 | 19472 | 16324 | 1763 | 232 | 11 | 2 | - | 35889 |
| New gTLD Total | 2958 | 1267 | 1206 | 197 | 43 | - | - | 1 | 2453 |
| Not Specified Total* | 2640 | 1958 | 672 | 172 | 58 | 11 | 2 | 3 | 2618 |
| 2016 Total | 43156 | 22697 | 18201 | 2132 | 333 | 22 | 4 | 4 | 40960 |
* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.
2016 Registrar Complaints per Compliance Approach & Process Detail
| Complaint Type | Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | |||||||||
| Abuse | 480 | 334 | 183 | 53 | 10 | - | - | - | 522 |
| country code Top-Level Domain | - | - | - | - | - | - | - | - | - |
| Contact Update | - | - | - | - | - | - | - | - | - |
| Control Panel | - | - | - | - | - | - | - | - | - |
| Customer Service | 209 | 168 | 18 | 2 | - | - | - | - | 185 |
| Domain Name Dispute | - | - | - | - | - | - | - | - | - |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 16 | 11 | 2 | - | - | - | - | - | 13 |
| Domain Deletion | 530 | 509 | 13 | - | - | - | - | - | 521 |
| Domain Renewal | 776 | 548 | 258 | 48 | 12 | 1 | - | - | 817 |
| Failure To Notify | 28 | 27 | - | - | - | - | - | - | 27 |
| Financial Transaction | - | - | - | - | - | - | - | - | - |
| Generic Top Level Domain | - | - | - | - | - | - | - | - | - |
| Name Password | - | - | - | - | - | - | - | - | - |
| Ownership Transfer | - | - | - | - | - | - | - | - | - |
| Privacy/Proxy | 49 | 33 | 13 | 2 | - | - | - | - | 43 |
| Redemption | - | - | - | - | - | - | - | - | - |
| Registrar Contact | 95 | 75 | 15 | - | - | - | - | - | 90 |
| Registrar Information Specification | 91 | 72 | 5 | 1 | - | - | - | - | 77 |
| Registrar Other | 21 | 10 | 23 | 8 | 3 | 1 | 1 | - | 36 |
| Reseller Agreement | 2 | - | 2 | 2 | 1 | - | - | - | 2 |
| Reseller Provider | - | - | - | - | - | - | - | - | - |
| Regional Internet Registries Personal Enterprise Numbers | - | - | - | - | - | - | - | - | - |
| Spam Abuse | - | - | - | - | - | - | - | - | - |
| Transfer | 5366 | 3964 | 1531 | 286 | 38 | - | - | - | 5528 |
| Uniform Domain-Name Dispute-Resolution | 193 | 85 | 111 | 53 | 28 | 2 | - | - | 192 |
| Website Content | - | - | - | - | - | - | - | - | - |
| WHOIS Accuracy Reporting System | 7092 | 2993 | 2067 | 128 | 10 | - | 1 | - | 4579 |
| WHOIS Format | 771 | 472 | 284 | 35 | 5 | - | - | - | 764 |
| WHOIS Inaccuracy | 21194 | 9758 | 11599 | 1086 | 118 | 7 | - | - | 21881 |
| WHOIS Quality Review | 8 | 1 | 11 | 3 | - | - | - | - | 10 |
| WHOIS Service Level Agreements | 195 | 157 | 7 | 3 | - | - | - | - | 167 |
| WHOIS Unavailable | 442 | 255 | 182 | 53 | 7 | - | - | - | 435 |
| Legacy Total | 37558 | 19472 | 16324 | 1763 | 232 | 11 | 2 | - | 35889 |
| New gTLD | |||||||||
| Abuse | 31 | 27 | 7 | 2 | 1 | - | - | - | 33 |
| Customer Service | 28 | 26 | 2 | - | - | - | - | - | 28 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 6 | 4 | 2 | - | - | - | - | - | 6 |
| Domain Deletion | 10 | 7 | 4 | - | - | - | - | - | 11 |
| Domain Renewal | 97 | 25 | 77 | 71 | - | - | - | - | 105 |
| Failure To Notify | 2 | 1 | - | - | - | - | - | - | 1 |
| Privacy/Proxy | 5 | 5 | 1 | - | - | - | - | - | 6 |
| Registrar Contact | 2 | 1 | 1 | - | - | - | - | - | 2 |
| Registrar Information Specification | 11 | 22 | 1 | - | - | - | - | - | 23 |
| Registrar Other | 4 | 7 | 5 | 2 | 1 | - | - | 1 | 25 |
| Transfer | 93 | 69 | 25 | 7 | 2 | - | - | - | 95 |
| Uniform Domain-Name Dispute-Resolution | 12 | 1 | 11 | 3 | 1 | - | - | - | 12 |
| WHOIS Accuracy Reporting System | 1466 | 693 | 258 | 19 | 1 | - | - | - | 940 |
| WHOIS Format | 58 | 57 | 1 | - | - | - | - | - | 58 |
| WHOIS Inaccuracy | 1103 | 303 | 801 | 89 | 37 | - | - | - | 1079 |
| WHOIS Quality Review | - | - | - | - | - | - | - | - | - |
| WHOIS Service Level Agreements | 10 | 7 | 1 | - | - | - | - | - | 8 |
| WHOIS Unavailable | 20 | 12 | 9 | 4 | - | - | - | - | 21 |
| New gTLD Total | 2958 | 1267 | 1206 | 197 | 43 | - | - | 1 | 2453 |
| Not Specified | |||||||||
| Abuse | 37 | 35 | 3 | 2 | 1 | - | - | - | 39 |
| Assignments | - | - | - | - | - | - | - | - | - |
| country code Top-Level Domain | - | - | - | - | - | - | - | - | - |
| CEO Certification | 230 | - | 230 | 69 | 20 | 3 | - | - | 232 |
| Contact Update | - | - | - | - | - | - | - | - | - |
| Control Panel | - | - | - | - | - | - | - | - | - |
| Customer Service | 6 | 6 | - | - | - | - | - | - | 6 |
| Data Escrow | 404 | 57 | 328 | 58 | 17 | 3 | 1 | 2 | 381 |
| Data Escrow Audit | - | - | - | - | - | - | - | - | - |
| Data Escrow Invalid Weekly | - | - | - | - | - | - | - | - | - |
| Data Escrow Missed Daily | - | - | - | - | - | - | - | - | - |
| Data Escrow Missed Weekly | - | - | - | - | - | - | - | - | - |
| Domain Name Dispute | - | - | - | - | - | - | - | - | - |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 1 | 1 | - | - | - | - | - | - | 1 |
| Domain Deletion | 75 | 75 | - | - | - | - | - | - | 75 |
| Domain Renewal | 15 | 11 | 4 | - | - | - | - | - | 17 |
| Early Adoption | - | - | - | - | - | - | - | - | - |
| Failure To Notify | 6 | 6 | 1 | - | - | - | - | - | 7 |
| Fees | 6 | - | 6 | 6 | 5 | 2 | - | - | 3 |
| Financial Transaction | - | - | - | - | - | - | - | - | - |
| Generic Top Level Domain | - | - | - | - | - | - | - | - | - |
| Inquiries ICANN Contact Form | - | - | - | - | - | - | - | - | - |
| Inquiries [email protected] | - | - | - | - | - | - | - | - | - |
| Name Password | - | - | - | - | - | - | - | - | - |
| Ownership Transfer | - | - | - | - | - | - | - | - | - |
| Privacy/Proxy | 10 | 10 | 1 | - | - | - | - | - | 10 |
| Registrar Contact | 17 | 10 | 9 | 4 | 2 | - | - | - | 21 |
| Registrar Information Specification | 27 | 9 | 19 | 12 | 7 | 1 | 1 | 1 | 28 |
| Registrar Other | 24 | 4 | 19 | 9 | 4 | 2 | - | - | 14 |
| Reseller Agreement | 1 | - | 2 | - | - | - | - | - | 2 |
| Reseller Provider | - | - | - | - | - | - | - | - | - |
| Regional Internet Registries Personal Enterprise Numbers | - | - | - | - | - | - | - | - | - |
| Spam Abuse | - | - | - | - | - | - | - | - | - |
| Transfer | 66 | 55 | 6 | 1 | - | - | - | - | 60 |
| Uniform Domain-Name Dispute-Resolution | 14 | 12 | - | - | - | - | - | - | 12 |
| Website Content | - | - | - | - | - | - | - | - | - |
| WHOIS Format | 147 | 126 | 20 | 5 | 1 | - | - | - | 145 |
| WHOIS Inaccuracy | 1428 | 1438 | 3 | - | - | - | - | - | 1442 |
| WHOIS Quality Review | 1 | - | 1 | - | - | - | - | - | 1 |
| WHOIS Service Level Agreements | 42 | 42 | - | - | - | - | - | - | 42 |
| WHOIS Unavailable | 83 | 61 | 20 | 6 | 1 | - | - | - | 80 |
| Not Specified Total | 2640 | 1958 | 672 | 172 | 58 | 11 | 2 | 3 | 2618 |
| 2016 Total | 43156 | 22697 | 18201 | 2132 | 333 | 22 | 4 | 4 | 40960 |