ICANN Contractual Compliance Dashboard for March 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | March 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 86 | 52 |
| CUSTOMER SERVICE | 34 | 40 |
| DATA ESCROW | 27 | 18 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 1 | 1 |
| DOMAIN DELETION | 87 | 81 |
| DOMAIN RENEWAL | 72 | 61 |
| FAILURE TO NOTIFY | 4 | 6 |
| FEES | 13 | - |
| PRIVACY/PROXY | 1 | - |
| REGISTRAR CONTACT | 13 | 20 |
| REGISTRAR INFO SPEC | 23 | 14 |
| REGISTRAR OTHER | 3 | - |
| TRANSFER | 619 | 515 |
| Uniform Domain-Name Dispute-Resolution | 26 | 8 |
| WHOIS FORMAT | 111 | 113 |
| WHOIS INACCURACY breakdown in italics | 2001 | 1227 |
| Quality Review | 2 | - |
| Bulk Submission | 68 | 2 |
| Individual Submission | 1931 | 1224 |
| Accuracy Reporting System | - | 1 |
| WHOIS Service Level Agreements | 46 | 41 |
| WHOIS UNAVAILABLE | 146 | 25 |
| Total | 3285 | 2167 |
Compliance Process Volume & Turnaround Time
| March 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1388 | 13.1 |
| Volume 2nd Notice Sent | 217 | 7.2 |
| Volume 3rd Notice Sent | 31 | 9.0 |
| Volume Breach | 4 | 16.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 4,568 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | March 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 20 | 21 |
| Bulk Registration Data Access | 1 | - |
| CODE OF CONDUCT | 35 | 1 |
| MONTHLY REPORT | 11 | - |
| Public Interest Commitments | 2 | 2 |
| REGISTRY DATA ESCROW | 30 | - |
| REGISTRY FEES | 15 | - |
| REGISTRY OTHER | 16 | 12 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 9 | 12 |
| Registration Restrictions Dispute Resolution Procedure | 4 | 5 |
| Service Level Agreement | 6 | 4 |
| Service Level Agreement ALERTS | 1 | - |
| Uniform Rapid Suspension | 1 | - |
| WILDCARD PROHIBITION | 1 | 1 |
| ZONE FILE ACCESS | 11 | 5 |
| Total | 163 | 63 |
Compliance Process Volume & Turnaround Time
| March 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 73 | 6.4 |
| Volume 2nd Notice Sent | 32 | 6.1 |
| Volume 3rd Notice Sent | 7 | 1.0 |
| Volume Breach | 1 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 168 | ||
Complaint Volume & Closure Rate
Volume Trend
| Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 |
| 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 |
Total Volume
| Counts | February 2017 | March 2017 |
|---|---|---|
| Total New | 3,980 | 3,448 |
| Total Closed | 4,049 | 4,736 |
Closure Rates
| Stage | February 2017 | March 2017 |
|---|---|---|
| Received All Target ≥ 55% | 60% | 76% |
| Current Month | 39% | 59% |
| Before 1st Inquiry / Notice | 33% | 36% |
| Before 2nd Inquiry / Notice | 22% | 35% |
| Before 3rd Inquiry / Notice | 4% | 4% |
ICANN Staff Average Turnaround Time
| Measures | February 2017 | March 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.4 | 1.4 |
| 2nd WIP | 2.4 | 2.6 |
| 3rd WIP | 2.9 | 2.8 |
| Formal Notices | 0.4 | 0.4 |
Contractual Compliance Overall Process Turnaround Time
| Measures | February 2017 | March 2017 |
|---|---|---|
| Received to Closed | 18 | 14 |
Note: Average Turnaround Time is shown in business days.