ICANN Contractual Compliance Dashboard for December 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | December 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 49 | 34 |
| CUSTOMER SERVICE | 33 | 26 |
| DATA ESCROW | 39 | 1 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6 | 3 | 2 |
| DOMAIN DELETION | 72 | 57 |
| DOMAIN RENEWAL | 62 | 41 |
| FAILURE TO NOTIFY | 4 | 4 |
| PRIVACY/PROXY | 5 | 5 |
| REGISTRAR CONTACT | 9 | 5 |
| REGISTRAR INFO SPEC | 14 | 8 |
| REGISTRAR OTHER | 6 | - |
| TRANSFER | 417 | 244 |
| Uniform Domain-Name Dispute-Resolution | 14 | 7 |
| WHOIS FORMAT | 60 | 12 |
| WHOIS INACCURACY Total breakdown in italics | 5672 | 1903 |
| Quality Review | - | - |
| Bulk Submission | 136 | - |
| Individual Submission | 1592 | 835 |
| Accuracy Reporting System | 3944 | 1068 |
| WHOIS Service Level Agreements | 47 | 36 |
| WHOIS UNAVAILABLE | 44 | 17 |
| Total | 6550 | 2402 |
Compliance Process Volume & Turnaround Time
| December 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1489 | 9.8 |
| Volume 2nd Notice Sent | 60 | 11.5 |
| Volume 3rd Notice Sent | 16 | 40.0 |
| Volume Breach | 2 | - |
| Volume Suspension | - | - |
| Volume Termination | 1 | 2.0 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,409 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | December 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 5 | 4 |
| Bulk Registration Data Access | 15 | - |
| CLAIMS SERVICES | 1 | 1 |
| CODE OF CONDUCT | 1 | 1 |
| MONTHLY REPORT | 6 | - |
| Public Interest Commitments | 1 | 1 |
| REGISTRY DATA ESCROW | 15 | - |
| REGISTRY OTHER | 18 | 9 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 3 | - |
| Registration Restrictions Dispute Resolution Procedure | 1 | 1 |
| Service Level Agreement | 4 | 4 |
| Service Level Agreement Alerts | 11 | - |
| SUNRISE | 2 | 2 |
| ZONE FILE ACCESS | 36 | 7 |
| Total | 119 | 30 |
Compliance Process Volume & Turnaround Time
| December 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 86 | 6.3 |
| Volume 2nd Notice Sent | 17 | 6.1 |
| Volume 3rd Notice Sent | 3 | 11.5 |
| Volume Breach | 1 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 124 | ||
Complaint Volume & Closure Rate
Volume Trend
| Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 |
| 3710 | 3326 | 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 |
Total Volume
| Counts | November 2016 | December 2016 |
|---|---|---|
| Total New | 3,196 | 6,669 |
| Total Closed | 3,026 | 3,533 |
Closure Rates
| Stage | November 2016 | December 2016 |
|---|---|---|
| Received All Target ≥ 55% | 70% | 44% |
| Current Month | 61% | 35% |
| Before 1st Inquiry / Notice | 40% | 30% |
| Before 2nd Inquiry / Notice | 25% | 13% |
| Before 3rd Inquiry / Notice | 4% | 1% |
ICANN Staff Average Turnaround Time
| Measures | November 2016 | December 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.1 | 1.1 |
| 2nd WIP | 2.9 | 2.2 |
| 3rd WIP | 4.3 | 3.1 |
| Formal Notices | 0.8 | 0.3 |
Contractual Compliance Overall Process Turnaround Time
| Measures | November 2016 | December 2016 |
|---|---|---|
| Received to Closed | 11 | 9 |
Note: Average Turnaround Time is shown in business days.