ICANN Contractual Compliance Dashboard for February 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | February 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 42 | 36 |
| CEO CERTIFICATION | 227 | - |
| CUSTOMER SERVICE | 19 | 20 |
| DATA ESCROW | 29 | - |
| DNSSEC, IDN, IPV6 | 2 | 1 |
| DOMAIN DELETION | 47 | 61 |
| DOMAIN RENEWAL | 121 | 28 |
| FAILURE TO NOTIFY | 1 | - |
| PRIVACY/PROXY | 3 | 1 |
| REGISTRAR CONTACT | 8 | 3 |
| REGISTRAR INFO SPEC | 10 | 17 |
| REGISTRAR OTHER | 6 | - |
| TRANSFER | 453 | 309 |
| UDRP | 24 | 10 |
| WHOIS FORMAT | 83 | 53 |
| WHOIS INACCURACY | 2327 | 1124 |
| WHOIS SLA | 20 | 15 |
| WHOIS UNAVAILABLE | 34 | 15 |
| Total | 3456 | 1693 |
Compliance Process Volume & Turnaround Time
| February 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1848 | 12.0 |
| Volume 2nd Notice Sent | 205 | 5.5 |
| Volume 3rd Notice Sent | 26 | 5.8 |
| Volume Breach | 2 | 82.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,348 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | February 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 3 | 2 |
| CODE OF CONDUCT | 279 | 7 |
| MONTHLY REPORT | 42 | - |
| PIC | 3 | 3 |
| REGISTRY DATA ESCROW | 5 | - |
| REGISTRY OTHER | 12 | 5 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 6 | 3 |
| RR-DRP | 11 | 11 |
| SLA | 5 | 3 |
| URS | 3 | 3 |
| WILDCARD PROHIBITION | 1 | - |
| ZONE FILE ACCESS | 171 | 70 |
| Total | 541 | 107 |
Compliance Process Volume & Turnaround Time
| February 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 416 | 5.5 |
| Volume 2nd Notice Sent | 52 | 5.4 |
| Volume 3rd Notice Sent | 9 | - |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 472 | ||
Complaint Volume & Closure Rate
Volume Trend
| Feb-15 | Mar-15 | Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 |
| 2786 | 3335 | 4351 | 5154 | 4416 | 4005 | 4154 | 4541 | 4259 | 3821 | 3710 | 3326 | 3997 |
Total Volume
| Counts | January 2016 | February 2016 |
|---|---|---|
| Total New | 3,326 | 3,997 |
| Total Closed | 3,905 | 3,820 |
Closure Rates
| Stage | January 2016 | February 2016 |
|---|---|---|
| Received All Target ≥ 55% | 71% | 69% |
| Current Month | 57% | 59% |
| Before 1st Inquiry / Notice | 35% | 32% |
| Before 2nd Inquiry / Notice | 34% | 33% |
| Before 3rd Inquiry / Notice | 2% | 3% |
ICANN Staff Average Turnaround Time
| Measures | January 2016 | February 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.4 | 1.7 |
| 2nd WIP | 4.0 | 3.0 |
| 3rd WIP | 3.4 | 3.1 |
| Formal Notices | 0.9 | 0.4 |
Contractual Compliance Overall Process Turnaround Time
| Measures | January 2016 | February 2016 |
|---|---|---|
| Received to Closed | 12.2 | 10.3 |
Note: Average Turnaround Time is shown in business days.