ICANN Contractual Compliance Dashboard for January 2024

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type January 2024 Closed before 1st
Inquiry / Notice
Abuse1,081722
Consent To Display Registration Data11
Disclosure of gTLD Registration Data1513
Domain Renewal/Redemption7163
Domain Suspension2833
Generic Registrar5571
Privacy/Proxy36
Registrar Data Escrow289237
Registration Data (service down)72
Registration Data Inaccuracy3938
Transfer161149
Uniform Domain-Name Dispute-Resolution (UDRP)23
REGISTRAR Total1,7521,338
  • The complaint type “WHOIS Inaccuracy” has been renamed “Registration Data Inaccuracy”. All complaints processed by Compliance in this complaint type are now reported under Registration Data Inaccuracy.
  • Some Complaint Types are from the legacy system.
  • “Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.

Compliance Process Volume

January 2024 Quantity Sent
Volume 1st Inquiry/Notice Sent183
Volume 2nd Inquiry/Notice Sent34
Volume 3rd Inquiry/Notice Sent18
Escalated Notice-
Volume Breach-
Volume Suspension-
Volume Termination-
Volume Contract Non-Renewal-
 
Volume Closed All - as of Current Month = 1514

Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.

Registrar Abuse Complaint Type Detail

Abusive Activity Alleged in Connection with the Domain Name(s) in the Complaints Received: Number of Instances the Activity has been Reported
Pharming, phishing782
Malware, botnet80
Spam169
Counterfeiting97
Fraudulent, deceptive practices350
Pharmaceutical68
Trademark or copyright infringement212
Abuse contact / procedures information61
Other122

Note: Activities are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one activity; therefore, the sum of the activities above will not necessarily equal the total of Abuse complaints received within the month.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type January 2024
Regulated (Safeguards 1-3)::Children;Regulated (Safeguards 1-3)::Intellectual PropertyAbuse1
Regulated (Safeguards 1-3)::FinancialDomain Suspension1
Regulated (Safeguards 1-3)::Generic Geographic TermsAbuse1
Regulated (Safeguards 1-3)::Intellectual PropertyAbuse21
Regulated (Safeguards 1-3)::Intellectual PropertyDisclosure of gTLD Registration Data1
Regulated (Safeguards 1-3)::Intellectual PropertyRegistration Data Inaccuracy1
Regulated (Safeguards 1-3)::Intellectual PropertyTransfer3
Regulated (Safeguards 1-3)::Professional ServicesTransfer1
Total30

Registrar Complaints Processed in January 2024 Related to Requirements Under the Temporary Specification for gTLD Registration Data

Complaint Type Reporter Type Reporter Complaints received Reporter Complaints closed before Notice/ Inquiry (out of scope) Closure reason(s) for out of scope Reporter Complaints 1st Inquiry/ Notice 2nd Inquiry/ Notice 3nd Inquiry/ Notice Closed Inquiry/Notice Total Inquires/ Notices in process Closure reason(s) for Inquiries/Notices
Disclosure of gTLD Registration Data
IP Lawyer/Brand Protection43The complaint is out of scope (3)43135The registrar demonstrated compliance.;Access to non-public Registration Data denied (1) The registrar corrected its noncompliance.;Access to non-public Registration Data denied (2)
Non-Governmental Organization------1
Registrant - Current45The complaint is out of scope because it is regarding a country-code top-level domain (1) The complaint is out of scope (4)-----
LEA, Consumer Protection, Government or Data Protection Agency1------
Other65The complaint is out of scope (5)11111The registrar corrected its noncompliance.;Access to non-public Registration Data denied (1)
Other Complaint Types also including disclosure requests for gTLD Registration Data:
AbuseIP Lawyer/Brand Protection1-11112The registrar corrected its noncompliance.;The registrar responded to abuse report (1)
LEA, Consumer Protection, Government or Data Protection Agency------1
Other1-1---1
Consent To Display Registration Data
Registrant - Current-----1-The registrar corrected its noncompliance.;The contracted party has displayed the contact information for which consent was provided (1)
Registrant - Former11The complaint is out of scope (1)-----
gTLD Registration Data - RDDS
Generic RegistrarICANN Compliance------1
Total1814753612

*The following columns have been removed from the above table because they had no complaint counts for the reported month:

  • Escalated Notice
  • Breach Notice
  • Suspension Notice
  • Termination Notice

*In the table above, the number of Reporter Complaints received may not equal the total number of closed Reporter Complaints plus the number of Notices/Inquiries sent, for any of the following reasons:

  • Compliance actions took place in different months. The table reflects activity per month. Compliance may send Inquiries, Notices or Closures in different months from which it received the related complaint. For example, Compliance may receive a Reporter Complaint in one month, which is closed or results in an Inquiry/Notice sent to a contracted party the following month. Further, new Reporter Complaints may be pending review and processing by Compliance and therefore, only reported as received in the reported month.
  • The reporter misfiled the complaint. A reporter may submit a complaint using the form for Disclosure of gTLD Registration Data or Consent to Display, which after review, Compliance determines is within the scope of ICANN's contractual authority, but should be processed under a different complaint type.
  • Compliance bundled multiple complaints into a single Inquiry/Notice. A single compliance Inquiry or Notice may be based on one or multiple Reporter Complaints received by compliance, or on Compliance’s own observations of areas of non-compliance.

*Reporter type refers to the capacity in which the reporter submitted the complaint, which is selected by the reporter at the time of submission and is not determined by Compliance.

*Compliance processes Notices/Inquiries for disclosure of gTLD Registration Data to ensure compliance with Appendix A, Section 4.1 of the Temporary Specification for gTLD Registration Data. Notices/Inquiries may be closed upon a registrar correcting an area of non-compliance or demonstrating compliance, regardless of whether access to Registration Data is granted or denied.

*Out of scope complaints involving disclosure for gTLD Registration Data may include for example, requests for personal data of privacy or proxy registrant customers, requests for Registration Data that is available in the public Registration Data Directory Services (not redacted), or failure to provide evidence of request made to the contracted party.

*The 'total Inquiries/Notices in process' reflects the number pending during the month, which account for those in 1st, 2nd, or 3rd Inquiry/Notice status, including those for which Compliance may not have sent additional Inquiries or Notices due to ongoing remediation for example.

*For additional details of complaints processed in the legacy ticketing system, please refer to the Monthly Dashboard for May 2020 through August 2020 available here: https://features.icann.org/compliance/dashboard/report-list

*Examples of how “the registrar corrected its noncompliance” include:

  • Registrar implemented changes to ensure it was providing reasonable access to non-public Registration Data per Section 4.1 of Appendix A.
  • Registrar responded to a request for access to non-public Registration Data and provided the requested Data or an explanation for denial.
  • Registrar implemented changes to ensure it was providing full Registration Data to UDRP providers upon notification of a complaint per Section 1.1 of Appendix E.
  • Registrar implemented changes to the display of Registration Data in its RDDS to address the concerns raised in the compliance inquiry/notice (e.g., registrar is now providing an anonymized email address or a web form to facilitate email communication with the relevant contact).

*Examples of how “the registrar demonstrated compliance” include:

  • Registrar demonstrated that it previously reviewed and responded to request(s) for access to non-public Registration Data per the requirements in Section 4.1 of Appendix A.
  • Registrar demonstrated that it displays Registration Data in its RDDS pursuant to the requirements of the RAA and Sections 2 and 3 of Appendix A (e.g. registrar demonstrated that it obtained Consent from the registrant to display non-redacted Registration Data in the RDDS, otherwise subject to redaction requirements pursuant to Section 2.1).

January 2024 Registrar Closed Complaints by Closure Code

This report presents the number of closed complaints for registrars by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.

  • Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
  • Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
  • ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.

January 2024 Registrar Closed Complaints Summary

Closure Code Category # of Complaints
Resolved518
Out of Scope996
ICANN Issue-
Registrar Closed Complaints Total1,514

January 2024 Registrar Closed Complaints Detail by Category and by Complaint Type

Resolved

Complaint Types Closure Code Description # of Complaints
AbuseThe domain is suspended and suspension is a reasonable response to the abuse report.130
The registrar corrected its noncompliance.1
The registrar demonstrated compliance.5
The registrar documented a valid non-action in response to the abuse report.2
The registrar documented a valid response to the abuse report.1
The registrar responded to the abuse report.36
Consent To Display Registration DataThe registrar corrected its noncompliance.1
Disclosure of gTLD Registration DataThe registrar corrected its noncompliance.3
The registrar demonstrated compliance.1
Domain Renewal/RedemptionThe domain has been renewed with the same registrant.4
The registrar corrected its Expired Registration Recovery Policy (ERRP) noncompliance.4
The registrar demonstrated compliance with the Expired Registration Recovery Policy (ERRP) requirements.5
The registrar demonstrated compliance.2
Domain SuspensionThe domain is no longer suspended.6
The registrar corrected its noncompliance.1
The registrar demonstrated compliance.1
The registrar's deletion of the domain was compliant.1
Generic RegistrarThe domain is suspended and the registrar is not required to address the WHOIS inaccuracy complaint.3
The registrar corrected its noncompliance.1
Registrar Data EscrowThe registrar completed its data escrow deposit.212
The registrar completed its initial data escrow deposit.13
The registrar demonstrated compliance.14
Registration Data (service down)The registrar's WHOIS service was restored.1
Registration Data InaccuracyThe domain is suspended and the registrar is not required to address the WHOIS inaccuracy complaint.18
The WHOIS data has been updated.7
TransferThe registrar corrected its noncompliance.2
The registrar demonstrated compliance with its contractual requirements.9
The registrar demonstrated compliance.5
The registrar provided evidence that the transfer AuthInfo code was provided to the registrant and the public WHOIS shows the domain is unlocked for transfer.3
The registry corrected its noncompliance.1
The transfer cannot be completed due to a dispute over the identity of the registrant or administrative contact.2
The transfer cannot be completed due to a transfer or registration within the past 60 days, or a change of registrant lock.4
The transfer cannot be completed due to evidence of fraud.1
The transfer cannot be completed due to the change of registrant lock.1
The transfer has been completed.6
Uniform Domain-Name Dispute-Resolution (UDRP)The registrar demonstrated compliance with the Uniform Domain Name Dispute Resolution Policy (UDRP) requirements.1
The registrar demonstrated compliance.5
The registrar locked a domain subject to a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding.3
Privacy/ProxyThe domain name is using a Privacy/Proxy provider not affiliated with the registrar.1
The Privacy/Proxy Provider's business contact information is published on its website (and/or the Registrar's website).1
Resolved Category Total518

Out of Scope

Complaint Types Closure Code Description # of Complaints
AbuseThe complaint is out of scope because ICANN does not process complaints regarding website content.14
The complaint is out of scope because ICANN is not a registrar.2
The complaint is out of scope because it is a duplicate of a closed complaint.6
The complaint is out of scope because it is a duplicate of an open complaint.20
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.2
The complaint is out of scope because it is about an illegal activity that is outside of ICANN's contractual authority.3
The complaint is out of scope because it is incomplete or broad.3
The complaint is out of scope because it is not about an ICANN contracted party.1
The complaint is out of scope because it is regarding a country-code top-level domain.194
The complaint is out of scope because spam is outside of ICANN's contractual authority.5
The complaint is out of scope because the complainant did not provide the requested information.151
The complaint is out of scope because the domain is not registered.17
The complaint is out of scope because there is no evidence of an abuse report with the registrar.210
Consent To Display Registration DataThe complaint is out of scope because the complainant did not provide the requested information.1
Disclosure of gTLD Registration DataThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.3
The complaint is out of scope because it is a duplicate of an open complaint.1
The complaint is out of scope because it is regarding a country-code top-level domain.1
The complaint is out of scope because the complainant did not provide the requested information.8
Domain Renewal/RedemptionThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.1
The complaint is out of scope because ICANN terminated the registrar's accreditation.1
The complaint is out of scope because it is a duplicate of a closed complaint.1
The complaint is out of scope because it is a duplicate of an open complaint.7
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.1
The complaint is out of scope because it is regarding a country-code top-level domain.6
The complaint is out of scope because the complainant did not provide the requested information.44
Domain SuspensionThe complaint is out of scope because it is a duplicate of an open complaint.2
The complaint is out of scope because it is regarding a country-code top-level domain.3
The complaint is out of scope because the complainant did not provide the requested information.22
Generic RegistrarThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.3
The complaint is out of scope because ICANN does not process complaints regarding website content.2
The complaint is out of scope because it is a duplicate of a closed complaint.2
The complaint is out of scope because it is a duplicate of an open complaint.7
The complaint is out of scope because it is about a legitimate use of the domain.1
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.1
The complaint is out of scope because it is regarding a country-code top-level domain.6
The complaint is out of scope because spam is outside of ICANN's contractual authority.1
The complaint is out of scope because the complainant did not provide the requested information.41
The complaint is out of scope because there is no evidence of an abuse report with the registrar.4
Registrar Data EscrowThe complaint is out of scope because it is a duplicate of an open complaint.9
The complaint is out of scope because the registrar voluntarily terminated its ICANN accreditation.1
Registration Data (service down)The complaint is out of scope because customer service issues are outside of ICANN's contractual authority.1
The complaint is out of scope because the complainant did not provide the requested information.1
Registration Data InaccuracyThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.1
The complaint is out of scope because it is about the WHOIS of a known privacy or proxy service.1
The complaint is out of scope because it is regarding a country-code top-level domain.5
The complaint is out of scope because the complainant did not provide the requested information.27
TransferThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.3
The complaint is out of scope because ICANN terminated the registrar's accreditation.1
The complaint is out of scope because it is a duplicate of an open complaint.9
The complaint is out of scope because it is incomplete or broad.1
The complaint is out of scope because it is regarding a country-code top-level domain.13
The complaint is out of scope because the complainant did not provide the requested information.117
The complaint is out of scope because the unauthorized transfer was due to hijacking.2
Uniform Domain-Name Dispute-Resolution (UDRP)The complaint is out of scope because there is no Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding.2
Privacy/ProxyThe complaint is out of scope because it is a duplicate of a closed complaint.1
The complaint is out of scope because it is incomplete or broad.1
The complaint is out of scope because it is regarding a country-code top-level domain.1
The complaint is out of scope because there is no evidence of an abuse report with the registrar.1
Out of Scope Category Total996

Registries

Registry Complaint Volume & Distribution

Complaint Type January 2024 Closed before 1st
Inquiry / Notice
Abuse Contact Data711
Code of Conduct36
Generic Registry62
Registry Data Escrow3829
Uniform Rapid Suspension (URS)21
Zone File Access80
REGISTRY Total6449

Note:

  • Some Complaint Types are from the legacy system.
  • ”Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.

Compliance Process Volume

January 2024 Quantity Sent
Volume 1st Inquiry/Notice Sent26
Volume 2nd Inquiry/Notice Sent8
Volume 3rd Inquiry/Notice Sent2
Escalated Notice6
Volume Breach-
Volume Termination-
Volume Contract Non-Renewal-
Volume Closed All - as of Current Month = 59

Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type January 2024
Regulated (Safeguards 1-3)::Children;Regulated (Safeguards 1-3)::Intellectual PropertyRegistry Data Escrow1
Regulated (Safeguards 1-3)::Health and FitnessRegistry Data Escrow1
Regulated (Safeguards 1-3)::Intellectual PropertyRegistry Data Escrow2
Regulated (Safeguards 1-3)::Professional ServicesRegistry Data Escrow1
Total5

January 2024 Registry Closed Complaints by Closure Code

This report presents the number of closed complaints for registries by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.

  • Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
  • Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
  • ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.

January 2024 Registry Closed Complaints Summary

Closure Code Category # of Complaints
Resolved41
Out of Scope18
ICANN Issue-
Registry Closed Complaints Total59

January 2024 Registry Closed Complaints Detail by Category and by Complaint Type

Resolved

Complaint Types Closure Code Description # of Complaints
Registry Data EscrowICANN received the required registry data escrow notification.31
Zone File AccessThe request for zone file access was already approved by the registry operator at the time of processing the complaint.6
Abuse Contact DataThe registry's abuse contact data was published on its website at the time the complaint was processed.1
Generic RegistryThe registry demonstrated compliance.1
Uniform Rapid Suspension (URS)The registry demonstrated compliance.2
Resolved Category Total41

Out of Scope

Complaint Types Closure Code Description # of Complaints
Abuse Contact DataThe complaint is out of scope because ICANN does not process complaints regarding website content.1
The complaint is out of scope because it is a duplicate of an open complaint.1
The complaint is out of scope because it is incomplete or broad.2
The complaint is out of scope because it is regarding a country-code top-level domain.4
The complaint is out of scope because there is no evidence of an abuse report with the registrar.2
Code of ConductThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.1
The complaint is out of scope because it is about an illegal activity that is outside of ICANN's contractual authority.1
The complaint is out of scope because it is regarding a country-code top-level domain.2
The complaint is out of scope because the complainant did not provide the requested information.1
The complaint is out of scope because there is no evidence of an abuse report with the registrar.1
Generic RegistryThe complaint is out of scope because it is regarding a country-code top-level domain.1
The complaint is out of scope because the complainant did not provide the requested information.1
Out of Scope Category Total18

Complaint Volume & Closure Rate

Volume Trend


Total Volume

Counts December 2023 January 2024
Total New1,6021,816
Total Closed1,2841,573