ICANN Contractual Compliance 2018 Annual Reports

2018 Registrar Complaints per Compliance Approach & Process

This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.

2018 Registrar Complaints per Compliance Approach & Process Summary

  Received Closed Before 1st Inquiry/Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Suspension Termination Closed
Legacy Total290321973972687071034-227415
New gTLD Total317719255974671--2578
Not Specified Total*2763248926510860231102730
2018 Total 349722415381308611702811232723

* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

2018 Registrar Complaints per Compliance Approach & Process Detail

Complaint Type Received Closed Before 1st Inquiry/Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Suspension Termination Closed
Legacy
Abuse657431252455---679
Customer Service23923611----236
Domain Deletion7567381421---752
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)322541----28
Domain Renewal717618129278---745
Failure To Notify3630------30
Privacy/Proxy44411-----43
Registrar Contact1261141-----115
Registrar Information Specification (RIS)97931-----93
Registrar Other38-5221---50
Reseller Agreement2-3-----3
Transfer4029337968098221--4071
Uniform Domain-Name Dispute-Resolution (UDRP)198106794011---189
WHOIS Accuracy Reporting System (WHOIS ARS)41511556606412--12098
WHOIS Format546477100212---578
WHOIS Inaccuracy16544112375167417473-116867
WHOIS Quality Review17-2621---23
WHOIS Service Level Agreements3253291-----330
WHOIS Unavailable478329151103---485
Legacy Total290321973972687071034-227415
New gTLD
Abuse42241641---40
Customer Service171711--17
Domain Deletion42402-----42
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1284-----10
Domain Renewal35305221--35
Failure To Notify34------4
Privacy/Proxy642-----6
Registrar Contact68------8
Registrar Information Specification (RIS)1212------12
Registrar Other2172----8
Reseller Agreement--1-----1
Transfer100871521---103
Uniform Domain-Name Dispute-Resolution (UDRP)189952---17
WHOIS Accuracy Reporting System (WHOIS ARS)1553802888----908
WHOIS Format4036------37
WHOIS Inaccuracy124480244521----1288
WHOIS Quality Review1-1-----1
WHOIS Service Level Agreements2423------23
WHOIS Unavailable2018111---18
new gTLD Total317719255974671--2578
Not Specified
Abuse888531----87
CEO Certification30-3115102-130
Customer Service2729------29
Data Escrow167312940143-2122
Domain Deletion6868------68
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)4242------42
Domain Renewal8079------79
Failure To Notify13121-----13
Fees352333028141635
Privacy/Proxy6421----6
Registrar Contact18163111-120
Registrar Information Specification (RIS)1716111---18
Registrar Other31-291033--21
Reseller Agreement3-31----1
Transfer3533543-----357
Uniform Domain-Name Dispute-Resolution (UDRP)1415------15
WHOIS Format6962731---68
WHOIS Inaccuracy158516013-----1604
WHOIS Quality Review1-1-----1
WHOIS Service Level Agreements3737------37
WHOIS Unavailable79641652---77
Not Specified Total2763248926510860231102730
Grand Total349722415381308581702811232723