ICANN Contractual Compliance Dashboard for October 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | October 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 40 | 20 |
| CUSTOMER SERVICE | 15 | 18 |
| DATA ESCROW | 23 | 9 |
| DOMAIN DELETION | 41 | 38 |
| DOMAIN RENEWAL | 85 | 39 |
| FAILURE TO NOTIFY | 2 | 3 |
| FEES | 5 | - |
| PRIVACY/PROXY | 5 | 6 |
| REGISTRAR CONTACT | 7 | 5 |
| REGISTRAR INFO SPEC | 8 | 5 |
| REGISTRAR OTHER | 2 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 285 | 230 |
| Uniform Domain-Name Dispute-Resolution | 12 | 3 |
| WHOIS FORMAT | 47 | 26 |
| WHOIS INACCURACY Total breakdown in italics | 2576 | 1852 |
| Quality Review | 3 | - |
| Bulk Submission | 85 | 1 |
| Individual Submission | 1487 | 871 |
| Accuracy Reporting System | 1001 | 980 |
| WHOIS Service Level Agreements | 24 | 22 |
| WHOIS UNAVAILABLE | 31 | 14 |
| Total | 3209 | 2290 |
Compliance Process Volume & Turnaround Time
| October 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1457 | 13.5 |
| Volume 2nd Notice Sent | 246 | 7.2 |
| Volume 3rd Notice Sent | 25 | 7.6 |
| Volume Breach | 3 | 25.7 |
| Volume Suspension | 1 | 63.0 |
| Volume Termination | 1 | 1.0 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 4,246 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | October 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 7 | 7 |
| BRDA | 12 | - |
| BULK ZFA | 2 | - |
| MONTHLY REPORT | 11 | - |
| Public Interest Commitments | 2 | 1 |
| REGISTRY DATA ESCROW | 5 | - |
| REGISTRY FEES | 4 | - |
| REGISTRY OTHER | 12 | 9 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 8 | 3 |
| Registration Restrictions Dispute Resolution Procedure | 1 | 1 |
| Service Level Agreement | 4 | 4 |
| Service Level Agreement ALERTS | 2 | - |
| ZONE FILE ACCESS | 54 | 17 |
| Total | 124 | 42 |
Compliance Process Volume & Turnaround Time
| October 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 86 | 6.4 |
| Volume 2nd Notice Sent | 20 | 5.3 |
| Volume 3rd Notice Sent | 6 | 6.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 137 | ||
Complaint Volume & Closure Rate
Volume Trend
| Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 |
| 4259 | 3821 | 3710 | 3326 | 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 |
Total Volume
| Counts | September 2016 | October 2016 |
|---|---|---|
| Total New | 5,896 | 3,333 |
| Total Closed | 4,901 | 4,383 |
Closure Rates
| Stage | September 2016 | October 2016 |
|---|---|---|
| Received All Target ≥ 55% | 69% | 80% |
| Current Month | 64% | 71% |
| Before 1st Inquiry / Notice | 42% | 42% |
| Before 2nd Inquiry / Notice | 25% | 32% |
| Before 3rd Inquiry / Notice | 2% | 4% |
ICANN Staff Average Turnaround Time
| Measures | September 2016 | October 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.1 | 1.2 |
| 2nd WIP | 3.3 | 2.3 |
| 3rd WIP | 6.1 | 6.1 |
| Formal Notices | 0.5 | 0.9 |
Contractual Compliance Overall Process Turnaround Time
| Measures | September 2016 | October 2016 |
|---|---|---|
| Received to Closed | 7 | 10 |
Note: Average Turnaround Time is shown in business days.