ICANN Contractual Compliance 2024 Annual Reports
2024 Registries Complaints per Compliance Approach & Process
This report presents the number of Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure.
2024 Registries Complaints per Compliance Approach & Process Summary
| Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Escalated Notices | Breach | Termination | Closed | |
|---|---|---|---|---|---|---|---|---|---|
| Audit | 21 | - | 21 | - | - | - | - | - | - |
| Bulk Registration Data Access | - | - | 9 | 2 | 1 | - | - | - | - |
| Bulk Zone File Access (ZFA) | - | - | 1 | - | - | - | - | - | - |
| Code of Conduct | 34 | 37 | 24 | 17 | 9 | 1 | - | - | 37 |
| DNS Abuse | 228 | 212 | 9 | 1 | - | 1 | 1 | - | 216 |
| Generic Registry | 49 | 19 | 8 | 1 | - | - | - | - | 23 |
| Monthly Reports | - | - | 39 | 11 | 3 | - | - | - | - |
| Public Interest Commitments (PIC) | 3 | 3 | - | - | - | - | - | - | 3 |
| Registry Data Escrow | 361 | 329 | 23 | 9 | 1 | - | - | - | 362 |
| Registry Fees | 3 | - | 2 | 3 | 2 | - | - | - | 5 |
| Reserved Names | 8 | 5 | - | - | - | - | - | - | 5 |
| Service Level Agreement Alerts | 1 | - | - | - | - | 66 | 1 | - | - |
| Uniform Rapid Suspension (URS) | 9 | 2 | 2 | 2 | - | 1 | - | - | 5 |
| Zone File Access | 78 | 95 | 42 | 13 | 5 | - | - | - | 154 |
| Total | 795 | 702 | 180 | 59 | 21 | 69 | 2 | - | 810 |