ICANN Contractual Compliance Dashboard for April 2021

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type April 2021 Closed before 1st
Inquiry / Notice
Abuse305117
Consent To Display Registration Data410
Disclosure of gTLD Registration Data109
Domain Renewal/Redemption22897
Domain Suspension431
Generic Registrar9715
Privacy/Proxy71
Registrar Data Escrow22-
Registrar Fees11
Registration Data (service down)139
Registration Data Inaccuracy13163
Transfer2,451366
Uniform Domain-Name Dispute-Resolution (UDRP)8-
Total3,320689
  • The complaint type “WHOIS Inaccuracy” has been renamed “Registration Data Inaccuracy”. All complaints processed by Compliance in this complaint type are now reported under Registration Data Inaccuracy.
  • Some Complaint Types are from the legacy system.
  • “Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.

Compliance Process Volume

April 2021 Quantity Sent
Volume 1st Inquiry/Notice Sent157
Volume 2nd Inquiry/Notice Sent22
Volume 3rd Inquiry/Notice Sent7
Escalated Notice-
Volume Breach1
Volume Suspension-
Volume Termination-
Volume Contract Non-Renewal-
 
Volume Closed All - as of Current Month = 782

Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.

Registrar Abuse Complaint Type Detail

Abusive Activity Alleged in Connection with the Domain Name(s) in the Complaints Received: Number of Instances the Activity has been Reported
Pharming, phishing142
Malware, botnet50
Spam78
Counterfeiting35
Fraudulent, deceptive practices187
Pharmaceutical9
Trademark or copyright infringement100
Abuse contact / procedures information77
Other63

Note: Activities are selected by the complainant with the submission and are not determined by ICANN Contractual Compliance. One single complaint can include more than one activity; therefore, the sum of the activities above will not necessarily equal the total of Abuse complaints received within the month.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type April 2021
Regulated (Safeguards 1-3)::FinancialAbuse2
Regulated (Safeguards 1-3)::Intellectual PropertyDisclosure of gTLD Registration Data1
Regulated (Safeguards 1-3)::Intellectual PropertyDomain Suspension2
Regulated (Safeguards 1-3)::Professional ServicesTransfer1
Special: Potential for Cyber Bullying/Harassment (Safeguards 1-9)::Bullying/HarassmentRegistration Data Inaccuracy1
Total7

Registrar Complaints Processed in April 2021 Related to Requirements Under the Temporary Specification for gTLD Registration Data

Complaint Type Reporter Type Reporter Complaints received Reporter Complaints closed before Notice/ Inquiry (out of scope) Closure reason(s) for out of scope Reporter Complaints 1st Inquiry/ Notice 2nd Inquiry/ Notice 3rd Inquiry/ Notice Closed Inquiry/Notice Total Inquiries/ Notices in process Closure reason(s) for Inquiries/Notices
Disclosure of gTLD Registration Data
IP Lawyer/Brand Protection54Requested evidence not provided (4)431117Registrar demonstrated compliance (1)
LEA, Consumer Protection, Government or Data Protection Agency11Requested evidence not provided (1)----1
Authorized Representative-1Requested evidence not provided (1)-----
Registrant - Current-1Duplicate complaint (open) (1)-----
Other42Requested evidence not provided (2)-----
Other Complaint Types also including disclosure requests for gTLD Registration Data:
AbuseOther-1Registrar demonstrated compliance (1)-----
Consent To Display Registration Data
Authorized Representative-2Requested evidence not provided (2)-----
Registrant - Current44Requested evidence not provided (4)---1-Registrar demonstrated compliance (1)
Registrant - Former-2Duplicate complaint (open) (1)
Requested evidence not provided (1)
-----
Other-1Customer service (1)-----
Non-Governmental Organization-1ccTLD (1)-----
gTLD Registration Data - RDDS
Generic RegistrarOther---1--1
ICANN Compliance---1--8
Registration Data InaccuracyOther------1
Legacy Ticketing System:
Third Party Access-----12The registrar demonstrated compliance (1)
RDDS-----12The registrar corrected its noncompliance (1)
Total1420451432

*The following columns have been removed from the above table because they had no complaint counts for the reported month:

  • Escalated Notice
  • Breach Notice
  • Suspension Notice
  • Termination Notice

*In the table above, the number of Reporter Complaints received may not equal the total number of closed Reporter Complaints plus the number of Notices/Inquiries sent, for any of the following reasons:

  • Compliance actions took place in different months. The table reflects activity per month. Compliance may send Inquiries, Notices or Closures in different months from which it received the related complaint. For example, Compliance may receive a Reporter Complaint in one month, which is closed or results in an Inquiry/Notice sent to a contracted party the following month. Further, new Reporter Complaints may be pending review and processing by Compliance and therefore, only reported as received in the reported month.
  • The reporter misfiled the complaint. A reporter may submit a complaint using the form for Disclosure of gTLD Registration Data or Consent to Display, which after review, Compliance determines is within the scope of ICANN's contractual authority, but should be processed under a different complaint type.
  • Compliance bundled multiple complaints into a single Inquiry/Notice. A single compliance Inquiry or Notice may be based on one or multiple Reporter Complaints received by compliance, or on Compliance’s own observations of areas of non-compliance.

*Reporter type refers to the capacity in which the reporter submitted the complaint, which is selected by the reporter at the time of submission and is not determined by Compliance.

*Out of scope complaints involving disclosure for gTLD Registration Data may include for example, requests for personal data of privacy or proxy registrant customers, requests for Registration Data that is available in the public Registration Data Directory Services (not redacted), or failure to provide evidence of request made to the contracted party.

*The 'total Inquiries/Notices in process' reflects the number pending during the month, which account for those in 1st, 2nd, or 3rd Inquiry/Notice status, including those for which Compliance may not have sent additional Inquiries or Notices due to ongoing remediation for example.

*For additional details of complaints processed in the legacy ticketing system, please refer to the Monthly Dashboard for May 2020 through August 2020 available here: https://features.icann.org/compliance/dashboard/report-list

*Examples of “the registrar corrected its noncompliance” scenarios:

  • Registrar implemented changes to ensure it was providing reasonable access to non-public Registration Data per Section 4.1 of Appendix A.
  • Registrar implemented changes to ensure it was providing full Registration Data to UDRP providers upon notification of a complaint per Section 1.1 of Appendix E.
  • Registrar implemented changes to the display of Registration Data in its RDDS to address the concerns raised in the compliance inquiry/notice (e.g., registrar is now providing an anonymized email address or a web form to facilitate email communication with the relevant contact).

*Examples of “the registrar corrected its noncompliance” scenarios:

  • Registrar implemented changes to ensure it was providing reasonable access to non-public Registration Data per Section 4.1 of Appendix A.
  • Registrar implemented changes to ensure it was providing full Registration Data to UDRP providers upon notification of a complaint per Section 1.1 of Appendix E.
  • Registrar implemented changes to the display of Registration Data in its RDDS to address the concerns raised in the compliance inquiry/notice (e.g., registrar is now providing an anonymized email address or a web form to facilitate email communication with the relevant contact).

*Examples of “the registrar demonstrated compliance” scenarios:

  • Registrar demonstrated that it previously reviewed and responded to request(s) for access to non-public Registration Data per the requirements in Section 4.1 of Appendix A.
  • Registrar demonstrated that it displays Registration Data in its RDDS pursuant to the requirements of the RAA and Sections 2 and 3 of Appendix A (e.g. registrar demonstrated that it obtained Consent from the registrant to display non-redacted Registration Data in the RDDS, otherwise subject to redaction requirements pursuant to Section 2.1).

April 2021 Registrar Closed Complaints by Closure Code

This report presents the number of closed complaints for registrars by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.

  • Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
  • Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
  • ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.

April 2021 Registrar Closed Complaints Summary

Closure Code Category # of Complaints
Resolved102
Out of Scope680
ICANN Issue-
Registrar Closed Complaints Total782

April 2021 Registrar Closed Complaints Detail by Category and by Complaint Type

Resolved

Complaint Types Closure Code Description # of Complaints
AbuseThe domain is suspended and suspension is a reasonable response to the abuse report.16
The registrar responded to the abuse report.11
Consent To Display Registration DataThe registrar demonstrated compliance.1
Domain Renewal/RedemptionThe registrar corrected its noncompliance.1
The registrar demonstrated compliance.1
Generic RegistrarThe registrar demonstrated compliance.3
Registrar Data EscrowThe registrar completed its data escrow deposit.3
The registrar completed its initial data escrow deposit.1
Registrar FeesThe registrar paid its ICANN fees.1
Registration Data InaccuracyThe domain is suspended and the registrar is not required to address the WHOIS inaccuracy complaint.40
The WHOIS data has been updated.10
TransferThe registrar corrected its noncompliance.1
The registrar demonstrated compliance with its contractual requirements.1
The registrar demonstrated compliance with the change of registrant requirements.1
The registrar demonstrated compliance.2
The transfer has been completed.6
The transfer was denied because of a court order received by the registrar.1
Uniform Domain-Name Dispute-Resolution (UDRP)The registrar demonstrated compliance.1
The registrar verified the domain with the Uniform Domain Name Dispute Resolution Policy (UDRP) provider.1
Resolved Category Total102

Out of Scope

Complaint Types Closure Code Description # of Complaints
AbuseThe complaint is out of scope because ICANN does not process complaints regarding website content.2
The complaint is out of scope because it is a duplicate of an open complaint.6
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.2
The complaint is out of scope because it is incomplete or broad.1
The complaint is out of scope because it is regarding a country-code top-level domain.19
The complaint is out of scope because the complainant did not provide the requested information.51
The complaint is out of scope because the domain is not registered.1
The complaint is out of scope because there is no evidence of an abuse report with the registrar.26
Consent To Display Registration DataThe complaint is out of scope because customer service issues are outside of ICANN's contractual authority.1
The complaint is out of scope because it is a duplicate of an open complaint.1
The complaint is out of scope because it is regarding a country-code top-level domain.1
The complaint is out of scope because the complainant did not provide the requested information.7
Disclosure of gTLD Registration DataThe complaint is out of scope because it is a duplicate of an open complaint.1
The complaint is out of scope because the complainant did not provide the requested information.9
Domain Renewal/RedemptionThe complaint is out of scope because it contains offensive language.1
The complaint is out of scope because it is a duplicate of a closed complaint.1
The complaint is out of scope because it is a duplicate of an open complaint.15
The complaint is out of scope because it is regarding a country-code top-level domain.26
The complaint is out of scope because the complainant did not provide the requested information.55
Domain SuspensionThe complaint is out of scope because the complainant did not provide the requested information.1
Generic RegistrarThe complaint is out of scope because it is a duplicate of an open complaint.3
The complaint is out of scope because it is not about an ICANN contracted party.1
The complaint is out of scope because it is regarding a country-code top-level domain.7
The complaint is out of scope because the complainant did not provide the requested information.4
Privacy/ProxyThe complaint is out of scope because it is a duplicate of an open complaint.1
Registration Data (service down)The complaint is out of scope because it is a duplicate of an open complaint.1
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.1
The complaint is out of scope because it is regarding a country-code top-level domain.5
The complaint is out of scope because the complainant did not provide the requested information.2
Registration Data InaccuracyThe complaint is out of scope because it is a duplicate of a closed complaint.1
The complaint is out of scope because it is a duplicate of an open complaint.4
The complaint is out of scope because it is regarding a country-code top-level domain.9
The complaint is out of scope because the complainant did not provide the requested information.48
TransferThe complaint is out of scope because it is a duplicate of a closed complaint.1
The complaint is out of scope because it is a duplicate of an open complaint.50
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority.3
The complaint is out of scope because it is regarding a country-code top-level domain.89
The complaint is out of scope because the complainant did not provide the requested information.223
Out of Scope Category Total680

Registries

Registry Complaint Volume & Distribution

Complaint Type April 2021 Closed before 1st
Inquiry / Notice
Abuse Contact Data6-
Code of Conduct10-
Generic Registry6-
Registry Data Escrow74-
Registry Fees-1
Zone File Access7112
Total16713

Note:

  • Some Complaint Types are from the legacy system.
  • ”Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.

Compliance Process Volume

April 2021 Quantity Sent
Volume 1st Inquiry/Notice Sent28
Volume 2nd Inquiry/Notice Sent-
Volume 3rd Inquiry/Notice Sent-
Escalated Notice423
Volume Breach1
Volume Termination-
Volume Contract Non-Renewal-
 
Volume Closed All - as of Current Month = 18

Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type April 2021
Regulated (Safeguards 1-3)::Intellectual PropertyGeneric Registry1
Regulated (Safeguards 1-3)::Intellectual PropertyRegistry Data Escrow2
Regulated (Safeguards 1-3)::Intellectual PropertyZone File Access1
Total4

April 2021 Registry Closed Complaints by Closure Code

This report presents the number of closed complaints for registries by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.

  • Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
  • Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
  • ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.

April 2021 Registry Closed Complaints Summary

Closure Code Category # of Complaints
Resolved17
Out of Scope1
ICANN Issue-
Registry Closed Complaints Total18

April 2021 Registry Closed Complaints Detail by Category and by Complaint Type

Resolved

Complaint Types Closure Code Description # of Complaints
Registry FeesThe registry paid its ICANN fees.1
Zone File AccessThe registry corrected its noncompliance.1
The registry demonstrated compliance.3
The request for zone file access was already approved by the registry operator at the time of processing the complaint.12
Resolved Category Total17

Out of Scope

Complaint Types Closure Code Description # of Complaints
Zone File AccessThe complaint is out of scope because the complainant did not provide the requested information.1
Out of Scope Category Total1

Complaint Volume & Closure Rate

Volume Trend

Apr-20May-20Jun-20Jul-20Aug-20Sep-20Oct-20Nov-20Dec-20Jan-21Feb-21Mar-21Apr-21
1639158413621613148612051111121720162095192816443487

Total Volume

Counts March 2021 April 2021
Total New1,6443,487
Total Closed923800