ICANN Contractual Compliance Dashboard for September 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | September 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| Abuse | 46 | 38 |
| Customer Service | 20 | 32 |
| Data Escrow | 9 | 1 |
| Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 5 | 6 |
| Domain Deletion | 77 | 85 |
| Domain Renewal | 65 | 60 |
| Failure To Notify | 3 | 4 |
| Privacy/Proxy | 2 | 3 |
| Registrar Contact | 12 | 9 |
| Registrar Information Specification (RIS) | 10 | 9 |
| Registrar Other | 2 | - |
| Reseller Agreement | 1 | - |
| Transfer | 449 | 377 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 14 | 11 |
| WHOIS Format | 59 | 56 |
| WHOIS Inaccuracy breakdown in italics | 2524 | 1442 |
| Quality Review | 3 | - |
| Bulk Submission | 478 | 3 |
| Individual Submission | 2043 | 1317 |
| Accuracy Reporting System | - | 122 |
| WHOIS Service Level Agreements | 51 | 50 |
| WHOIS UNAVAILABLE | 39 | 28 |
| Total | 3388 | 2211 |
Compliance Process Volume & Turnaround Time
| September 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1601 | 14.1 |
| Volume 2nd Notice Sent | 192 | 8.4 |
| Volume 3rd Notice Sent | 15 | 14.3 |
| Volume Breach | 1 | 20.3 |
| Volume Suspension | 1 | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,596 | ||
Additional Information on the Subject Matter of Complaints
| Details on Abuse Complaints | September 2017 |
|---|---|
| New gTLD | |
| N/A1 | 4 |
| New gTLD Total | 4 |
| Legacy gTLD | |
| N/A 1 | 24 |
| Fraudulent, deceptive practices | 1 |
| Pharmaceuticals | 1 |
| Pharming, Phishing | 2 |
| Pharming, Phishing | Spam | 1 |
| Registrar Abuse contact | 1 |
| Registrar Abuse contact | Other | 1 |
| Trademark or Copyright Infringement | 3 |
| Legacy gTLD Total | 34 |
| Not Specified2 | |
| N/A1 | 24 |
| Not Specified Total | 8 |
| Details on Abuse Complaints Total | 46 |
| Details on Transfer Complaints | September 2017 |
|---|---|
| New gTLD | |
| N/A1 | 11 |
| Transfer | 3 |
| New gTLD Total | 14 |
| Legacy gTLD | |
| N/A 1 | 343 |
| Change Of Registrant | 2 |
| Transfer | 36 |
| Transfer | Change Of Registrant | 1 |
| Unauthorized Transfer | 12 |
| Legacy gTLD Total | 394 |
| Not Specified2 | |
| N/A1 | 40 |
| Unauthorized Transfer | 1 |
| Not Specified Total | 41 |
| Details on Transfer Complaints Total | 449 |
| Details on WHOIS Inaccuracy Complaints | September 2017 |
|---|---|
| New gTLD | |
| N/A 1 | 76 |
| Identity | 1 |
| Operability - Whois data inaccuracy | 275 |
| Operability - Whois data inaccuracy | Identity | 2 |
| Operability - Whois data not available | 1 |
| Syntax | Operability - Whois data inaccuracy | 1 |
| New gTLD Total | 356 |
| Legacy gTLD | |
| N/A 1 | 1139 |
| Identity | 62 |
| Operability - Whois data inaccuracy | 726 |
| Operability - Whois data inaccuracy | Identity | 5 |
| Operability - Whois data inaccuracy | Operability - Whois data not available | 38 |
| Operability - Whois data not available | 8 |
| Syntax | 1 |
| Syntax | Operability - Whois data inaccuracy | 1 |
| Legacy gTLD Total | 1980 |
| Not Specified2 | |
| N/A1 | 188 |
| Not Specified Total | 188 |
| Details on WHOIS Inaccuracy Complaints Total | 2524 |
1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.
Registries
Registry Complaint Volume & Distribution
| Complaint Type | September 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| Abuse Contact Data | 2 | 3 |
| Bulk Registration Data Access | 3 | - |
| Monthly Report | 10 | - |
| Registry Data Escrow | 9 | - |
| Registry Other | 8 | 4 |
| Reserved Names/Controlled Interruption | - | 1 |
| Registration Restrictions Dispute Resolution Procedure | 3 | 3 |
| Service Level Agreement | 1 | 1 |
| Service Level Agreement Alerts | 21 | 1 |
| Zone File Access | 60 | 1 |
| Total | 117 | 14 |
Compliance Process Volume & Turnaround Time
| September 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 110 | 5.7 |
| Volume 2nd Notice Sent | 23 | 4.3 |
| Volume 3rd Notice Sent | 4 | 3.5 |
| Volume Breach | 1 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 91 | ||
Complaint Volume & Closure Rate
Volume Trend
| Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 | Apr-17 | May-17 | Jun-17 | Jul-17 | Aug-17 | Sep-17 |
| 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 | 3009 | 5864 | 5714 | 3369 | 3586 | 3505 |
Total Volume
| Counts | August 2017 | September 2017 |
|---|---|---|
| Total New | 3,586 | 3,505 |
| Total Closed | 4,443 | 3,687 |
Closure Rates
| Stage | August 2017 | September 2017 |
|---|---|---|
| Received All Target ≥ 55% | 71% | 66% |
| Current Month | 55% | 51% |
| Before 1st Inquiry / Notice | 40% | 40% |
| Before 2nd Inquiry / Notice | 27% | 27% |
| Before 3rd Inquiry / Notice | 3% | 3% |
ICANN Staff Average Turnaround Time
| Measures | August 2017 | September 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.2 | 1.1 |
| 2nd WIP | 2.1 | 2.3 |
| 3rd WIP | 4.4 | 4.0 |
| Formal Notices | 5.1 | 1.5 |
Contractual Compliance Overall Process Turnaround Time
| Measures | August 2017 | September 2017 |
|---|---|---|
| Received to Closed | 20 | 17 |
Note: Average Turnaround Time is shown in business days.