ICANN Contractual Compliance 2018 Annual Reports
2018 Registries Complaints per Compliance Approach & Process
This report presents the number of Registry related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.
2018 Registries Complaints per Compliance Approach & Process Summary
| Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Termination | Closed | |
|---|---|---|---|---|---|---|---|---|
| Legacy Total | 89 | 82 | 8 | 3 | - | - | - | 91 |
| New gTLD Total | 738 | 130 | 605 | 199 | 58 | 7 | - | 730 |
| Not Specified Total* | 159 | 83 | 68 | 1 | 1 | 1 | - | 147 |
| 2018 Total | 986 | 295 | 681 | 203 | 59 | 8 | - | 968 |
* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.
2018 Registries Complaints per Compliance Approach & Process Detail
| Complaint Type | Received | Closed Before 1st Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Termination | Closed |
|---|---|---|---|---|---|---|---|---|
| Legacy | ||||||||
| Abuse Contact Data | 44 | 44 | - | - | - | - | - | 44 |
| Bulk Registration Data Access | 2 | - | 2 | - | 2 | |||
| Claims Services | 1 | 1 | - | - | - | - | - | 1 |
| Code Of Conduct | 7 | 6 | 2 | 1 | - | - | 8 | |
| Monthly Report | 1 | - | 1 | - | - | - | 1 | |
| Public Interest Commitments (PIC) | 7 | 7 | - | - | - | - | - | 7 |
| Registration Restrictions Dispute Resolution Procedure | 9 | 9 | - | - | - | - | - | 9 |
| Registry Data Escrow | 2 | - | 1 | - | - | - | - | 1 |
| Registry Other | 6 | 4 | 1 | 2 | - | - | - | 6 |
| Reserved Names/Controlled Interruption | 4 | 4 | - | - | - | - | - | 4 |
| Service Level Agreement | 3 | 5 | - | - | - | - | - | 5 |
| Uniform Rapid Suspension (URS) | 1 | 1 | - | - | - | - | - | 1 |
| Zone File Access | 2 | 1 | 1 | - | - | - | - | 2 |
| Legacy Total | 89 | 82 | 8 | 3 | - | - | - | 91 |
| New gTLD | ||||||||
| Abuse Contact Data | 7 | 5 | - | - | - | - | - | 5 |
| Bulk Registration Data Access | 21 | - | 21 | 4 | - | - | - | 21 |
| Bulk Zone File Access (ZFA) | 9 | - | 9 | 1 | 1 | - | 7 | |
| Code Of Conduct | 77 | 3 | 71 | 31 | 16 | - | - | 77 |
| Continued Operations Instrument (COI) | 2 | - | 2 | 2 | - | - | - | 2 |
| Monthly Report | 46 | - | 46 | 1 | - | - | - | 48 |
| Public Interest Commitments (PIC) | 2 | 1 | 1 | - | - | 1 | - | 4 |
| Registration Restrictions Dispute Resolution Procedure | 2 | 2 | - | - | - | - | - | 2 |
| Registry Data Escrow | 21 | 1 | 17 | 4 | 7 | - | 20 | |
| Registry Fees | 19 | 1 | 16 | 17 | 15 | 6 | - | 15 |
| Registry Other | 14 | 6 | 14 | 3 | 1 | - | - | 21 |
| Reserved Names/Controlled Interruption | 16 | 7 | 12 | 3 | 1 | - | - | 19 |
| Service Level Agreement | 5 | 4 | 1 | - | - | - | - | 5 |
| Uniform Rapid Suspension (URS) | 8 | 4 | 4 | 2 | 1 | - | - | 8 |
| Wildcard Prohibition | 4 | 1 | 3 | - | - | - | - | 5 |
| Zone File Access | 485 | 95 | 388 | 131 | 16 | - | - | 471 |
| new gTLD Total | 738 | 130 | 605 | 199 | 58 | 7 | - | 730 |
| Not Specified | ||||||||
| Abuse Contact Data | 47 | 47 | - | - | - | - | - | 47 |
| Bulk Registration Data Access | 1 | - | 1 | - | - | - | - | 1 |
| Claims Services | 2 | 2 | - | - | - | - | - | 2 |
| Code Of Conduct | 2 | - | 2 | - | - | - | - | 1 |
| Monthly Report | 1 | - | 1 | - | - | - | - | - |
| Registration Restrictions Dispute Resolution Procedure | 1 | 1 | - | - | - | - | - | 1 |
| Registry Fees | 1 | - | 1 | 1 | 1 | 1 | - | 1 |
| Registry Other | 17 | 9 | 2 | - | - | - | - | 10 |
| Reserved Names/Controlled Interruption | 3 | 3 | - | - | - | - | - | 3 |
| Service Level Agreement | 18 | 15 | - | - | - | - | - | 15 |
| Service Level Agreement Alerts | 62 | 2 | 61 | - | - | - | - | 62 |
| Zone File Access | 4 | 4 | - | - | - | - | - | 4 |
| Not Specified Total | 159 | 83 | 68 | 1 | 1 | 1 | - | 147 |
| Grand Total | 986 | 295 | 679 | 203 | 59 | 8 | - | 968 |