ICANN Contractual Compliance Dashboard for June 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type June 2018 Closed before 1st
Inquiry / Notice
Abuse6350
Customer Service1917
Data Escrow161
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)2-
Domain Deletion6755
Domain Renewal5435
Failure To Notify33
Privacy/Proxy6-
Registrar Contact79
Registrar Information Specification (RIS)1916
Registrar Other6-
Transfer331286
Uniform Domain-Name Dispute-Resolution (UDRP)2413
WHOIS Format4836
WHOIS Inaccuracy
breakdown in italics		1501696
Quality Review--
Bulk Submission-8
Individual Submission1501688
Accuracy Reporting System--
WHOIS Service Level Agreements3112
WHOIS Unavailable6243
Total22591272

Compliance Process Volume & Turnaround Time

June 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent36812.2
Volume 2nd Notice Sent3910.0
Volume 3rd Notice Sent109.0
Volume Breach138.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 1771

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints June 2018
New gTLD
Other2
Fraudulent, deceptive practices1
New gTLD Total3
Legacy gTLD
N/A 143
Counterfeiting1
Fraudulent, deceptive practices4
Malware, Botnet1
Pharmaceuticals1
Pharming, Phishing2
Spam1
Trademark or Copyright Infringement5
Legacy gTLD Total58
Not Specified2
N/A12
Not Specified Total2
Details on Abuse Complaints Total63
Details on Transfer Complaints June 2018
New gTLD
N/A16
New gTLD Total6
Legacy gTLD
N/A 1274
Transfer21
Unauthorized Transfer4
Legacy gTLD Total299
Not Specified2
N/A126
Not Specified Total26
Details on Transfer Complaints Total331
Details on WHOIS Inaccuracy Complaints June 2018
New gTLD
N/A 192
Operability - WHOIS data inaccuracy1
New gTLD Total93
Legacy gTLD
N/A 11154
Identity3
Operability - WHOIS data inaccuracy129
Operability - WHOIS data inaccuracy | Identity1
Operability - WHOIS data inaccuracy | Operability - Whois data not available3
Legacy gTLD Total1290
Not Specified2
N/A1118
Not Specified Total118
Details on WHOIS Inaccuracy Complaints Total1501

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type June 2018
EducationWHOIS Inaccuracy1
FinancialWHOIS Inaccuracy1
Governmental FunctionsWHOIS Inaccuracy1
Intellectual PropertyCustomer Service1
Domain Deletion2
Domain Renewal1
Failure To Notify2
Registrar Information Specification (RIS)1
Transfer1
WHOIS Inaccuracy15
Professional ServicesTransfer1
Total27

Registries

Registry Complaint Volume & Distribution

Complaint Type June 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data56
Bulk Zone File Access (ZFA)2-
Code Of Conduct261
Monthly Report11-
Registry Data Escrow141
Registry Fees1-
Registry Other43
Reserved Names/Controlled Interruption1-
Registration Restrictions Dispute Resolution Procedure21
Service Level Agreement21
Service Level Agreement Alerts11-
Uniform Rapid Suspension (URS)1-
Wildcard Prohibition1-
Zone File Access3811
Total11924

Compliance Process Volume & Turnaround Time

June 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent906.1
Volume 2nd Notice Sent139.2
Volume 3rd Notice Sent136.7
Volume Breach137.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 92

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type June 2018
Registry Additional Information on Complaints Related to GAC Category 1 Safeguards
CharityRegistry Data Escrow1
Health and FitnessZone File Access1
Professional ServicesRegistry Data Escrow1
Total3

Complaint Volume & Closure Rate

Volume Trend

Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18
5714336935863505442170163060330830283036297928292378

Total Volume

Counts May 2018 June 2018
Total New2,8292,378
Total Closed2,9781,863

Closure Rates

Stage May 2018 June 2018
Received All
Target ≥ 55%		68%50%
Current Month53%31%
Before 1st Inquiry / Notice46%35%
Before 2nd Inquiry / Notice20%13%
Before 3rd Inquiry / Notice2%1%

ICANN Staff Average Turnaround Time

Measures May 2018 June 2018
Open to 1st Inquiry / Notice1.11.3
2nd WIP2.42.7
3rd WIP1.91.5
Formal Notices0.60.8

Contractual Compliance Overall Process Turnaround Time

Measures May 2018 June 2018
Received to Closed1715

Note: Average Turnaround Time is shown in business days.

Back to Compliance Dashboard Reports