ICANN Contractual Compliance Dashboard for March 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | March 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 34 | 23 |
| CEO CERTIFICATION | 2 | - |
| CUSTOMER SERVICE | 26 | 18 |
| DATA ESCROW | 10 | - |
| DNSSEC, IDN, IPV6 | 2 | 1 |
| DOMAIN DELETION | 39 | 44 |
| DOMAIN RENEWAL | 62 | 41 |
| FAILURE TO NOTIFY | 2 | 1 |
| PRIVACY/PROXY | 9 | 5 |
| REGISTRAR CONTACT | 16 | 14 |
| REGISTRAR INFO SPEC | 8 | 3 |
| REGISTRAR OTHER | 6 | 3 |
| TRANSFER | 652 | 519 |
| UDRP | 23 | 18 |
| WHOIS FORMAT | 107 | 79 |
| WHOIS INACCURACY | 2186 | 1276 |
| WHOIS SLA | 25 | 13 |
| WHOIS UNAVAILABLE | 86 | 34 |
| Total | 3295 | 2092 |
Compliance Process Volume & Turnaround Time
| March 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1523 | 12.5 |
| Volume 2nd Notice Sent | 312 | 6.0 |
| Volume 3rd Notice Sent | 44 | 6.3 |
| Volume Breach | 3 | 53.0 |
| Volume Suspension | 1 | 117.0 |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,713 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | March 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 4 | 5 |
| CODE OF CONDUCT | 33 | 2 |
| MONTHLY REPORT | 2 | - |
| REGISTRY DATA ESCROW | 20 | - |
| REGISTRY OTHER | 17 | 18 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 9 | 5 |
| RR-DRP | 3 | 3 |
| SLA | 9 | 3 |
| URS | 2 | 2 |
| ZONE FILE ACCESS | 55 | 19 |
| Total | 154 | 57 |
Compliance Process Volume & Turnaround Time
| March 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 115 | 6.0 |
| Volume 2nd Notice Sent | 56 | 6.2 |
| Volume 3rd Notice Sent | 20 | 6.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 216 | ||
Complaint Volume & Closure Rate
Volume Trend
| Mar-15 | Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 |
| 3335 | 4351 | 5154 | 4416 | 4005 | 4154 | 4541 | 4259 | 3821 | 3710 | 3326 | 3997 | 3449 |
Total Volume
| Counts | February 2016 | March 2016 |
|---|---|---|
| Total New | 3,997 | 3,449 |
| Total Closed | 3,820 | 3,929 |
Closure Rates
| Stage | February 2016 | March 2016 |
|---|---|---|
| Received All Target ≥ 55% | 69% | 76% |
| Current Month | 59% | 69% |
| Before 1st Inquiry / Notice | 32% | 42% |
| Before 2nd Inquiry / Notice | 33% | 29% |
| Before 3rd Inquiry / Notice | 3% | 5% |
ICANN Staff Average Turnaround Time
| Measures | February 2016 | March 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.7 | 1.9 |
| 2nd WIP | 3.0 | 3.6 |
| 3rd WIP | 3.1 | 3.2 |
| Formal Notices | 0.4 | 1.8 |
Contractual Compliance Overall Process Turnaround Time
| Measures | February 2016 | March 2016 |
|---|---|---|
| Received to Closed | 10.3 | 9.6 |
Note: Average Turnaround Time is shown in business days.