ICANN Contractual Compliance Dashboard for October 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type October 2018 Closed before 1st
Inquiry / Notice
Abuse7967
Customer Service1320
Data Escrow45-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1014
Domain Deletion6673
Domain Renewal119113
Failure To Notify4-
Fees1-
Privacy/Proxy32
Registrar Contact816
Registrar Information Specification (RIS)35
Registrar Other14-
Transfer300258
Uniform Domain-Name Dispute-Resolution (UDRP)148
WHOIS Format4536
WHOIS Inaccuracy
breakdown in italics		1255962
Quality Review2-
Bulk Submission--
Individual Submission1253962
Accuracy Reporting System--
WHOIS Service Level Agreements4944
WHOIS Unavailable5239
Total20801657

Compliance Process Volume & Turnaround Time

October 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent32212.0
Volume 2nd Notice Sent6211.2
Volume 3rd Notice Sent166.0
Volume Breach317.0
Volume Suspension--
Volume Termination11.0
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 2,049

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints October 2018
New gTLD
Other1
Fraudulent, deceptive practices1
Spam1
New gTLD Total3
Legacy gTLD
N/A135
Fraudulent, deceptive practices8
Other3
Pharmaceuticals3
Pharming, Phishing8
Registrar Abuse contact1
Spam3
Trademark or Copyright Infringement6
Legacy gTLD Total67
Not Specified2
N/A19
Not Specified Total9
Details on Abuse Complaints Total79
Details on Transfer Complaints October 2018
New gTLD
N/A18
New gTLD Total8
Legacy gTLD
N/A1224
Change of Registrant1
Transfer24
Unauthorized Change of Registrant2
Unauthorized Transfer16
Unauthorized Transfer | Change of Registrant1
Legacy gTLD Total268
Not Specified2
N/A124
Not Specified Total24
Details on Transfer Complaints Total300
Details on WHOIS Inaccuracy Complaints October 2018
New gTLD
N/A155
Identity2
Operability - WHOIS data inaccuracy1
New gTLD Total58
Legacy gTLD
NA 1993
Identity19
Operability - WHOIS data inaccuracy97
Operability - Whois data inaccuracy | Identity2
Operability - Whois data inaccuracy | Operability - Whois data not available1
Legacy gTLD Total1112
Not Specified2
N/A185
Not Specified Total85
Details on WHOIS Inaccuracy Complaints Total1255

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type October 2018
Bullying/HarassmentWHOIS Inaccuracy1
EnvironmentalWHOIS Inaccuracy2
Intellectual PropertyAbuse1
Customer Service1
Domain Deletion3
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1
Registrar Information Specification (RIS)1
Transfer2
Uniform Domain-Name Dispute-Resolution (UDRP)2
WHOIS Inaccuracy17
WHOIS Unavailable1
Total32

Registries

Registry Complaint Volume & Distribution

Complaint Type October 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data43
Claims Services22
Code Of Conduct11
Monthly Report5-
Registry Other25
Reserved Names/Controlled Interruption31
Service Level Agreement11
Service Level Agreement Alerts7-
Wildcard Prohibition1-
Zone File Access133
Total3916

Compliance Process Volume & Turnaround Time

October 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent307.0
Volume 2nd Notice Sent55.6
Volume 3rd Notice Sent24.3
Volume Breach-59.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 48

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type October 2018
Total0

Complaint Volume & Closure Rate

Volume Trend

Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18
4421701630603308302830362979282923785422468721002119

Total Volume

Counts September 2018 October 2018
Total New2,1002,119
Total Closed2,3562,097

Closure Rates

Stage September 2018 October 2018
Received All
Target ≥ 55%		68%66%
Current Month56%52%
Before 1st Inquiry / Notice57%53%
Before 2nd Inquiry / Notice10%11%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures September 2018 October 2018
Open to 1st Inquiry / Notice1.21.4
2nd WIP2.33.2
3rd WIP3.02.0
Formal Notices1.41.6

Contractual Compliance Overall Process Turnaround Time

Measures September 2018 October 2018
Received to Closed1413

Note: Average Turnaround Time is shown in business days.

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