ICANN Contractual Compliance Dashboard for June 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | June 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 43 | 27 |
| CUSTOMER SERVICE | 32 | 23 |
| DATA ESCROW | 35 | 18 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 3 | 2 |
| DOMAIN DELETION | 88 | 88 |
| DOMAIN RENEWAL | 59 | 42 |
| FAILURE TO NOTIFY | 7 | 7 |
| PRIVACY/PROXY | 4 | 4 |
| REGISTRAR CONTACT | 14 | 11 |
| REGISTRAR INFO SPEC | 14 | 9 |
| REGISTRAR OTHER | 2 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 554 | 398 |
| Uniform Domain-Name Dispute-Resolution | 17 | 8 |
| WHOIS FORMAT | 107 | 88 |
| WHOIS INACCURACY breakdown in italics | 4412 | 1994 |
| Quality Review | 5 | - |
| Bulk Submission | 264 | 7 |
| Individual Submission | 2062 | 1133 |
| Accuracy Reporting System | 2081 | 854 |
| WHOIS Service Level Agreements | 38 | 38 |
| WHOIS UNAVAILABLE | 42 | 26 |
| Total | 5472 | 2783 |
Compliance Process Volume & Turnaround Time
| June 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1908 | 13.2 |
| Volume 2nd Notice Sent | 185 | 6.5 |
| Volume 3rd Notice Sent | 17 | 15.7 |
| Volume Breach | 1 | 27.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 4,490 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | June 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 14 | 14 |
| Bulk Registration Data Access | 29 | - |
| BULK Zone File Access | 1 | - |
| MONTHLY REPORT | 7 | - |
| REGISTRY DATA ESCROW | 7 | - |
| REGISTRY OTHER | 10 | 8 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 7 | 5 |
| Registration Restrictions Dispute Resolution Procedure | 4 | 4 |
| Service Level Agreement | 1 | 1 |
| Service Level Agreement ALERTS | 18 | - |
| Uniform Rapid Suspension | 3 | 3 |
| ZONE FILE ACCESS | 141 | 69 |
| Total | 242 | 104 |
Compliance Process Volume & Turnaround Time
| June 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 158 | 6.8 |
| Volume 2nd Notice Sent | 27 | 6.2 |
| Volume 3rd Notice Sent | 8 | 8.7 |
| Volume Breach | - | 30.0 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 226 | ||
Complaint Volume & Closure Rate
Volume Trend
| Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 | Apr-17 | May-17 | Jun-17 |
| 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 | 3009 | 5864 | 5714 |
Total Volume
| Counts | May 2017 | June 2017 |
|---|---|---|
| Total New | 5,864 | 5,714 |
| Total Closed | 3,585 | 4,716 |
Closure Rates
| Stage | May 2017 | June 2017 |
|---|---|---|
| Received All Target ≥ 55% | 49% | 60% |
| Current Month | 37% | 47% |
| Before 1st Inquiry / Notice | 32% | 36% |
| Before 2nd Inquiry / Notice | 15% | 21% |
| Before 3rd Inquiry / Notice | 1% | 3% |
ICANN Staff Average Turnaround Time
| Measures | May 2017 | June 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.3 | 1.1 |
| 2nd WIP | 2.2 | 2.7 |
| 3rd WIP | 5.9 | 5.6 |
| Formal Notices | 0.8 | 0.5 |
Contractual Compliance Overall Process Turnaround Time
| Measures | May 2017 | June 2017 |
|---|---|---|
| Received to Closed | 10 | 11 |
Note: Average Turnaround Time is shown in business days.