ICANN Contractual Compliance Dashboard for September 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | September 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 38 | 20 |
| CUSTOMER SERVICE | 21 | 13 |
| DATA ESCROW | 21 | 5 |
| DNSSEC, IDN, IPV6 | 2 | 2 |
| DOMAIN DELETION | 44 | 40 |
| DOMAIN RENEWAL | 64 | 59 |
| FAILURE TO NOTIFY | 1 | 1 |
| PRIVACY/PROXY | 3 | 2 |
| REGISTRAR CONTACT | 8 | 8 |
| REGISTRAR INFO SPEC | 14 | 15 |
| REGISTRAR OTHER | 5 | 1 |
| TRANSFER | 417 | 306 |
| Uniform Domain-Name Dispute-Resolution | 18 | 8 |
| WHOIS FORMAT | 78 | 50 |
| WHOIS INACCURACY Total breakdown in italics | 4980 | 2348 |
| Quality Review | 2 | 0 |
| Bulk Submission | 240 | 3 |
| Individual Submission | 1733 | 880 |
| Accuracy Reporting System | 3005 | 1465 |
| WHOIS Service Level Agreements | 21 | 20 |
| WHOIS UNAVAILABLE | 20 | 16 |
| Total | 5755 | 2914 |
Compliance Process Volume & Turnaround Time
| September 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 2375 | 11.1 |
| Volume 2nd Notice Sent | 178 | 7.4 |
| Volume 3rd Notice Sent | 29 | 24.3 |
| Volume Breach | - | 35.5 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 4,752 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | September 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 6 | 6 |
| Bulk Registration Data Access | 3 | - |
| MONTHLY REPORT | 3 | 1 |
| REGISTRY DATA ESCROW | 7 | - |
| REGISTRY OTHER | 8 | 3 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 6 | 2 |
| Registration Restrictions Dispute Resolution Procedure | 4 | 4 |
| Service Level Agreements | 3 | 3 |
| Service Level Agreements ALERTS | 9 | - |
| ZONE FILE ACCESS | 92 | 22 |
| Total | 141 | 41 |
Compliance Process Volume & Turnaround Time
| September 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 136 | 6.5 |
| Volume 2nd Notice Sent | 26 | 5.9 |
| Volume 3rd Notice Sent | 5 | 6.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 149 | ||
Complaint Volume & Closure Rate
Volume Trend
| Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 |
| 4541 | 4259 | 3821 | 3710 | 3326 | 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 |
Total Volume
| Counts | August 2016 | September 2016 |
|---|---|---|
| Total New | 3,174 | 5,896 |
| Total Closed | 3,561 | 4,901 |
Closure Rates
| Stage | August 2016 | September 2016 |
|---|---|---|
| Received All Target ≥ 55% | 75% | 69% |
| Current Month | 65% | 64% |
| Before 1st Inquiry / Notice | 35% | 42% |
| Before 2nd Inquiry / Notice | 36% | 25% |
| Before 3rd Inquiry / Notice | 4% | 2% |
ICANN Staff Average Turnaround Time
| Measures | August 2016 | September 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.3 | 1.1 |
| 2nd WIP | 2.6 | 3.3 |
| 3rd WIP | 2.5 | 6.1 |
| Formal Notices | 1.4 | 0.5 |
Contractual Compliance Overall Process Turnaround Time
| Measures | August 2016 | September 2016 |
|---|---|---|
| Received to Closed | 11 | 7 |
Note: Average Turnaround Time is shown in business days.