ICANN Contractual Compliance Dashboard for August 2016

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type August 2016 Closed before 1st
Inquiry / Notice
ABUSE4630
CUSTOMER SERVICE1815
DATA ESCROW1603
DNSSEC, IDN, IPV642
DOMAIN DELETION3944
DOMAIN RENEWAL7862
FAILURE TO NOTIFY33
PRIVACY/PROXY63
REGISTRAR CONTACT1211
REGISTRAR INFO SPEC1812
REGISTRAR OTHER71
TRANSFER440383
UDRP218
WHOIS FORMAT6769
WHOIS INACCURACY2010911
WHOIS QUALITY REVIEW3-
WHOIS SLA97
WHOIS UNAVAILABLE3723
Total29781587

Compliance Process Volume & Turnaround Time

August 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent168512.8
Volume 2nd Notice Sent1787.0
Volume 3rd Notice Sent256.9
Volume Breach422.0
Volume Suspension--
Volume Termination-1
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,381

Registries

Registry Complaint Volume & Distribution

Complaint Type August 2016 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA66
BRDA7-
MONTHLY REPORT11-
PIC2-
REGISTRY DATA ESCROW5-
REGISTRY OTHER109
RESERVED NAMES/CONTROLLED INTERRUPTION41
RR-DRP22
SLA65
SLA ALERTS2-
ZONE FILE ACCESS14120
Total19643

Compliance Process Volume & Turnaround Time

August 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent1166.7
Volume 2nd Notice Sent296.0
Volume 3rd Notice Sent1-
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 180

Complaint Volume & Closure Rate

Volume Trend

Aug-15Sep-15Oct-15Nov-15Dec-15Jan-16Feb-16Mar-16Apr-16May-16Jun-16Jul-16Aug-16
4154454142593821371033263996344926832829373930963174

Total Volume

Counts July 2016 August 2016
Total New3,0993,174
Total Closed3,5563,561

Closure Rates

Stage July 2016 August 2016
Received All
Target ≥ 55%
70%76%
Current Month53%65%
Before 1st Inquiry / Notice32%35%
Before 2nd Inquiry / Notice34%36%
Before 3rd Inquiry / Notice3%4%

ICANN Staff Average Turnaround Time

Measures July 2016 August 2016
Open to 1st Inquiry / Notice1.21.3
2nd WIP2.52.6
3rd WIP2.52.5
Formal Notices2.01.4

Contractual Compliance Overall Process Turnaround Time

Measures July 2016 August 2016
Received to Closed13.811.2

Note: Average Turnaround Time is shown in business days.