ICANN Contractual Compliance Dashboard for April 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | April 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 56 | 35 |
| CEO CERTIFICATION | 1 | - |
| CUSTOMER SERVICE | 27 | 22 |
| DATA ESCROW | 13 | 3 |
| DNSSEC, IDN, IPV6 | 5 | 4 |
| DOMAIN DELETION | 41 | 37 |
| DOMAIN RENEWAL | 73 | 52 |
| FAILURE TO NOTIFY | 1 | 2 |
| PRIVACY/PROXY | 8 | 11 |
| REGISTRAR CONTACT | 12 | 8 |
| REGISTRAR INFO SPEC | 7 | 4 |
| REGISTRAR OTHER | 4 | 4 |
| TRANSFER | 488 | 360 |
| UDRP | 15 | 3 |
| WHOIS FORMAT | 75 | 58 |
| WHOIS INACCURACY | 1679 | 921 |
| WHOIS SLA | 20 | 13 |
| WHOIS UNAVAILABLE | 58 | 57 |
| Total | 2583 | 1594 |
Compliance Process Volume & Turnaround Time
| April 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1044 | 11.1 |
| Volume 2nd Notice Sent | 196 | 5.8 |
| Volume 3rd Notice Sent | 35 | 5.9 |
| Volume Breach | - | 56 |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 2,880 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | April 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 4 | 4 |
| BULK ZFA | 1 | - |
| CODE OF CONDUCT | 1 | - |
| MONTHLY REPORT | 3 | - |
| PIC | 1 | 1 |
| REGISTRY DATA ESCROW | 7 | - |
| REGISTRY FEES | 14 | - |
| REGISTRY OTHER | 13 | 10 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 7 | 4 |
| RR-DRP | 2 | 2 |
| SLA | 8 | 1 |
| URS | 1 | 1 |
| ZONE FILE ACCESS | 38 | 14 |
| Total | 100 | 37 |
Compliance Process Volume & Turnaround Time
| April 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 64 | 6.5 |
| Volume 2nd Notice Sent | 25 | 6.1 |
| Volume 3rd Notice Sent | 2 | 8.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 93 | ||
Complaint Volume & Closure Rate
Volume Trend
| Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 |
| 4351 | 5154 | 4416 | 4005 | 4154 | 4541 | 4259 | 3821 | 3710 | 3326 | 3996 | 3449 | 2683 |
Total Volume
| Counts | March 2016 | April 2016 |
|---|---|---|
| Total New | 3,449 | 2,683 |
| Total Closed | 3,929 | 2,973 |
Closure Rates
| Stage | March 2016 | April 2016 |
|---|---|---|
| Received All Target ≥ 55% | 76% | 77% |
| Current Month | 69% | 69% |
| Before 1st Inquiry / Notice | 42% | 42% |
| Before 2nd Inquiry / Notice | 28% | 27% |
| Before 3rd Inquiry / Notice | 5% | 6% |
ICANN Staff Average Turnaround Time
| Measures | March 2016 | April 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.9 | 1.8 |
| 2nd WIP | 3.6 | 3.8 |
| 3rd WIP | 3.2 | 4.1 |
| Formal Notices | 1.8 | 0.6 |
Contractual Compliance Overall Process Turnaround Time
| Measures | March 2016 | April 2016 |
|---|---|---|
| Received to Closed | 9.6 | 10.2 |
Note: Average Turnaround Time is shown in business days.