ICANN Contractual Compliance Dashboard for July 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type July 2018 Closed before 1st
Inquiry / Notice
Abuse6040
Customer Service2518
Data Escrow41
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)88
Domain Deletion8379
Domain Renewal6761
Failure To Notify2-
Fees4-
Privacy/Proxy34
Registrar Contact76
Registrar Information Specification (RIS)1714
Registrar Other1-
Transfer323316
Uniform Domain-Name Dispute-Resolution (UDRP)2315
WHOIS Format6956
WHOIS Inaccuracy
breakdown in italics		44732071
Quality Review--
Bulk Submission--
Individual Submission12731721
Accuracy Reporting System3200350
WHOIS Service Level Agreements4242
WHOIS Unavailable7941
Total52902772

Compliance Process Volume & Turnaround Time

July 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent42910.5
Volume 2nd Notice Sent5010.1
Volume 3rd Notice Sent159.8
Volume Breach321.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 3,175

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints July 2018
New gTLD
Other3
New gTLD Total3
Legacy gTLD
N/A134
Fraudulent, deceptive practices4
Other1
Pharmaceuticals2
Pharming, Phishing1
Registrar Abuse contact1
Spam4
Trademark or Copyright Infringement4
Legacy gTLD Total51
Not Specified2
N/A16
Not Specified Total6
Details on Abuse Complaints Total60
Details on Transfer Complaints July 2018
New gTLD
N/A114
Unauthorized Transfer | Unauthorized COR1
New gTLD Total15
Legacy gTLD
NA 1241
COR2
Transfer22
Unauthorized COR4
Unauthorized Transfer7
Unauthorized Transfer | Unauthorized COR3
Legacy gTLD Total279
Not Specified2
N/A129
Not Specified Total29
Details on Transfer Complaints Total323
Details on WHOIS Inaccuracy Complaints July 2018
New gTLD
N/A1247
Operability - WHOIS data inaccuracy6
Operability - WHOIS data inaccuracy | Operability - Whois data not available2
New gTLD Total255
Legacy gTLD
N/A13951
Identity12
Operability - WHOIS data inaccuracy146
Operability - WHOIS data inaccuracy | Operability - Whois data not available3
Operability - Whois data not available1
Legacy gTLD Total4113
Not Specified2
N/A1105
Not Specified Total105
Details on WHOIS Inaccuracy Complaints Total4473

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type July 2018
Corporate IdentifiersWHOIS Inaccuracy1
FinancialDomain Deletion1
Financial | Generic Geographic TermsWHOIS Inaccuracy1
Health and Fitness | CharityCustomer Service1
Intellectual PropertyDomain Deletion1
Transfer3
WHOIS Format3
WHOIS Inaccuracy5
WHOIS Unavailable1
Professional ServicesDomain Renewal1
WHOIS Inaccuracy1
Total19

Registries

Registry Complaint Volume & Distribution

Complaint Type July 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data22
Bulk Registration Data Access2-
Bulk Zone File Access (ZFA)2-
Code Of Conduct11
Public Interest Commitments (PIC)11
Registry Fees-1
Registry Other3-
Reserved Names/Controlled Interruption33
Registration Restrictions Dispute Resolution Procedure12
Service Level Agreement12
Uniform Rapid Suspension (URS)11
Zone File Access11513
Total13226

Compliance Process Volume & Turnaround Time

July 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent1125.4
Volume 2nd Notice Sent696.5
Volume 3rd Notice Sent84.7
Volume Breach135.5
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 167

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type July 2018
Corporate IdentifiersZone File Access1
FinancialZone File Access1
Intellectual PropertyUniform Rapid Suspension (URS)1
Total3

Complaint Volume & Closure Rate

Volume Trend

Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18
3369358635054421701630603308302830362979282923785422

Total Volume

Counts June 2018 July 2018
Total New2,3785,422
Total Closed1,8633,342

Closure Rates

Stage June 2018 July 2018
Received All
Target ≥ 55%		50%46%
Current Month31%29%
Before 1st Inquiry / Notice35%38%
Before 2nd Inquiry / Notice13%6%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures June 2018 July 2018
Open to 1st Inquiry / Notice1.31.3
2nd WIP2.73.2
3rd WIP1.52.8
Formal Notices0.80.6

Contractual Compliance Overall Process Turnaround Time

Measures June 2018 July 2018
Received to Closed1515

Note: Average Turnaround Time is shown in business days.

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