ICANN Contractual Compliance Dashboard for June 2020
ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
Complaint Type | June 2020 | Closed before 1st Inquiry / Notice |
---|---|---|
Abuse | 177 | 204 |
Customer Service | 41 | 48 |
Data Escrow | 38 | - |
Domain Deletion | 53 | 48 |
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 11 | 3 |
Domain Renewal | 92 | 126 |
Failure To Notify | 16 | 8 |
Fees | 1 | - |
Privacy/Proxy | 4 | 1 |
Registrar Contact | 4 | 8 |
Registrar Information Specification (RIS) | 9 | 10 |
Registrar Other | 3 | 2 |
Transfer | 352 | 379 |
Uniform Domain-Name Dispute-Resolution (UDRP) | 19 | 45 |
WHOIS Format | 6 | 7 |
WHOIS Inaccuracy breakdown in italics | 314 | 547 |
Quality Review | - | - |
Bulk Submission | - | - |
Individual Submission | 314 | 547 |
Accuracy Reporting System | - | - |
WHOIS Service Level Agreements | 2 | 1 |
WHOIS Unavailable | 13 | 11 |
Total | 1155 | 1448 |
Compliance Process Volume & Turnaround Time
June 2020 | Quantity Sent | Process Turnaround Time |
---|---|---|
Volume 1st Notice Sent | 135 | 17.8 |
Volume 2nd Notice Sent | 27 | 12.1 |
Volume 3rd Notice Sent | 10 | 6.0 |
Volume Breach | - | - |
Volume Suspension | - | - |
Volume Termination | - | - |
Volume Contract Non-Renewal | - | - |
Volume Closed All - as of Current Month = 1,623 |
Additional Information on the Subject Matter of Complaints
Details on Abuse Complaints | June 2020 |
---|---|
New gTLD | |
N/A1 | 15 |
Trademark or Copyright Infringement | 5 |
New gTLD Total | 20 |
Legacy gTLD | |
N/A1 | 118 |
Fraudulent, deceptive practices | 5 |
Pharmaceuticals | 1 |
Pharming, Phishing | 1 |
Trademark or Copyright Infringement | 20 |
Legacy gTLD Total | 145 |
Not Specified2 | |
N/A1 | 12 |
Not Specified Total | 12 |
Details on Abuse Complaints Total | 177 |
Details on Transfer Complaints | June 2020 |
---|---|
New gTLD | |
N/A1 | 7 |
Transfer | 3 |
New gTLD Total | 10 |
Legacy gTLD | |
N/A1 | 153 |
COR | 5 |
Transfer | 116 |
Transfer | COR | 3 |
Transfer | Unauthorized COR | 1 |
Unauthorized COR | 10 |
Unauthorized Transfer | 17 |
Unauthorized Transfer | Unauthorized COR | 1 |
Legacy gTLD Total | 306 |
Not Specified2 | |
N/A1 | 36 |
Not Specified Total | 36 |
Details on Transfer Complaints Total | 352 |
Details on WHOIS Inaccuracy Complaints | June 2020 |
---|---|
New gTLD | |
N/A1 | 24 |
Operability - WHOIS data inaccuracy | 1 |
New gTLD Total | 25 |
Legacy gTLD | |
NA 1 | 234 |
Identity | 3 |
Operability - WHOIS data inaccuracy | 8 |
Legacy gTLD Total | 245 |
Not Specified2 | |
N/A1 | 44 |
Not Specified Total | 44 |
Details on WHOIS Inaccuracy Complaints Total | 314 |
Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards
Details on GAC Category 1 Type | Complaint Type | June 2020 |
---|---|---|
Financial | Abuse | 1 |
Health and Fitness | Charity | Transfer | 1 |
Intellectual Property | Abuse | 2 |
Domain Deletion | 1 | |
Transfer | 2 | |
WHOIS Inaccuracy | 8 | |
Professional Services | Domain Renewal | 1 |
Total | 16 |
Registrar Complaints with Evidence of Alleged Violation of the Temporary Specification - 1 February 2020 to Date
Complaint Type | Temp Spec-related Requirements | Received |
---|---|---|
Abuse | Third Party Access | 11 |
Customer Service | Third Party Access | 1 |
WHOIS Inaccuracy | RDDS | 20 |
Registrar Inquiries/Notices Related to Temporary Specification Sent and Closed in June 2020
Temp Spec-related Requirements | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Closed | Resolved Code |
---|---|---|---|---|---|
Third Party Access | - | 1 | - | 1 | The registrar corrected its noncompliance. |
RDDS | 4 | 2 | 1 | 3 | The registrar corrected its noncompliance. |
June 2020 Registrar Closed Complaints by Closure Code
This report presents the number of closed complaints for registrars by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.
- Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
- Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
- ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.
June 2020 Registrar Closed Complaints Summary
Closure Code Category | # of Complaints |
---|---|
Resolved | 272 |
Out of Scope | 1351 |
ICANN Issue | - |
Registrar Closed Complaints Total | 1623 |
June 2020 Registrar Closed Complaints Detail by Category and by Complaint Type
Resolved
Complaint Types | Closure Code Description | # of Complaints |
---|---|---|
Abuse | The domain is suspended and suspension is a reasonable response to the abuse report. | 45 |
The registrar published the required abuse contact information. | 1 | |
The registrar responded to the abuse report. | 14 | |
CEO Certification | The registrar submitted its annual compliance certificate. | 1 |
The registrar's annual compliance certificate has been corrected. | 1 | |
Data Escrow | The registrar completed its data escrow deposit. | 2 |
The registrar's data escrow file content issue is resolved. | 1 | |
Domain Deletion | The domain is no longer suspended. | 8 |
The domain was not suspended at the time the complaint was processed. | 3 | |
The registrar restored the domain. | 1 | |
The registrar's deletion of the domain was compliant. | 1 | |
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | The registrar now supports Domain Name System Security Extensions (DNSSEC). | 1 |
Domain Renewal | The registrar corrected its Expired Registration Recovery Policy (ERRP) noncompliance. | 2 |
The registrar demonstrated compliance with the Expired Registration Recovery Policy (ERRP) requirements. | 5 | |
Fees | The registrar paid its ICANN fees. | 1 |
Registrar Other | The registrar corrected its noncompliance. | 9 |
Transfer | The registrar demonstrated compliance with its contractual requirements. | 2 |
The registrar provided evidence that the transfer AuthInfo code was provided to the registrant and the public WHOIS shows the domain is unlocked for transfer. | 6 | |
The transfer cannot be completed due to a dispute over the identity of the registrant or administrative contact. | 2 | |
The transfer cannot be completed due to a transfer or registration within the past 60 days, or a change of registrant lock. | 2 | |
The transfer cannot be completed due to evidence of fraud. | 1 | |
The transfer cannot be completed due to the change of registrant lock. | 2 | |
The transfer cannot be completed without proof of the transfer contact's identity. | 6 | |
The transfer has been completed. | 33 | |
Uniform Domain-Name Dispute-Resolution (UDRP) | The registrar corrected its noncompliance. | 4 |
The registrar demonstrated compliance with the Uniform Domain Name Dispute Resolution Policy (UDRP) requirements. | 1 | |
The registrar locked a domain subject to a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding. | 11 | |
WHOIS Inaccuracy | The domain is suspended and the registrar is not required to address the WHOIS inaccuracy complaint. | 85 |
The registrar corrected its noncompliance. | 2 | |
The registrar demonstrated compliance. | 6 | |
The registrar verified the domain's WHOIS information is correct. | 1 | |
The WHOIS data has been updated. | 10 | |
WHOIS Unavailable | The registrar's WHOIS service is now compliant. | 1 |
The registrar's WHOIS service was restored. | 1 | |
Resolved Category Total | 272 |
Out of Scope
Complaint Types | Closure Code Description | # of Complaints |
---|---|---|
Abuse | The complaint is out of scope because ICANN does not process complaints regarding website content. | 4 |
The complaint is out of scope because ICANN is not a registrar. | 1 | |
The complaint is out of scope because it is a duplicate of a closed complaint. | 1 | |
The complaint is out of scope because it is a duplicate of an open complaint. | 24 | |
The complaint is out of scope because it is about an illegal activity that is outside of ICANN's contractual authority. | 1 | |
The complaint is out of scope because it is incomplete or broad. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 10 | |
The complaint is out of scope because the complainant did not provide the requested information. | 123 | |
The complaint is out of scope because the domain is not registered. | 1 | |
Customer Service | The complaint is out of scope because ICANN is not a registrar. | 1 |
The complaint is out of scope because it is a duplicate of an open complaint. | 3 | |
The complaint is out of scope because it is incomplete or broad. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 13 | |
The complaint is out of scope because the complainant did not provide the requested information. | 30 | |
Domain Deletion | The complaint is out of scope because ICANN does not process complaints regarding website content. | 1 |
The complaint is out of scope because it is a duplicate of an open complaint. | 6 | |
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 2 | |
The complaint is out of scope because the complainant did not provide the requested information. | 27 | |
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | The complaint is out of scope because it is regarding a country-code top-level domain. | 3 |
Domain Renewal | The complaint is out of scope because it is a duplicate of a closed complaint. | 1 |
The complaint is out of scope because it is a duplicate of an open complaint. | 8 | |
The complaint is out of scope because it is incomplete or broad. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 11 | |
The complaint is out of scope because the complainant did not provide the requested information. | 104 | |
The complaint is out of scope because the domain is not registered. | 1 | |
Failure To Notify | The complaint is out of scope because it is a duplicate of an open complaint. | 7 |
The complaint is out of scope because the complainant did not provide the requested information. | 1 | |
Privacy/Proxy | The complaint is out of scope because the complainant did not provide the requested information. | 1 |
Registrar Contact | The complaint is out of scope because it is incomplete or broad. | 1 |
The complaint is out of scope because the complainant did not provide the requested information. | 7 | |
Registrar Information Specification (RIS) | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
The complaint is out of scope because it is regarding a country-code top-level domain. | 1 | |
The complaint is out of scope because the complainant did not provide the requested information. | 8 | |
Registrar Other | The complaint is out of scope because ICANN terminated the registrar's accreditation. | 1 |
Transfer | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 3 |
The complaint is out of scope because it is a duplicate of a closed complaint. | 3 | |
The complaint is out of scope because it is a duplicate of an open complaint. | 58 | |
The complaint is out of scope because it is not about an ICANN contracted party. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 35 | |
The complaint is out of scope because the complainant did not provide the requested information. | 260 | |
The complaint is out of scope because the complainant is not the transfer contact for the domain. | 3 | |
Uniform Domain-Name Dispute-Resolution (UDRP) | The complaint is out of scope because ICANN does not process complaints regarding website content. | 5 |
The complaint is out of scope because it is a duplicate of a closed complaint. | 1 | |
The complaint is out of scope because it is a duplicate of an open complaint. | 2 | |
The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority. | 12 | |
The complaint is out of scope because it is about an illegal activity that is outside of ICANN's contractual authority. | 3 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 1 | |
The complaint is out of scope because the complainant did not provide the requested information. | 20 | |
WHOIS Format | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
The complaint is out of scope because it is regarding a country-code top-level domain. | 1 | |
The complaint is out of scope because the complainant did not provide the requested information. | 5 | |
WHOIS Inaccuracy | The complaint is out of scope because it contains offensive language. | 1 |
The complaint is out of scope because it is a duplicate of a closed complaint. | 1 | |
The complaint is out of scope because it is a duplicate of an open complaint. | 38 | |
The complaint is out of scope because it is about the WHOIS of a known privacy or proxy service. | 1 | |
The complaint is out of scope because it is incomplete or broad. | 2 | |
The complaint is out of scope because it is irrelevant to ICANN's contractual authority. | 1 | |
The complaint is out of scope because it is regarding a country-code top-level domain. | 43 | |
The complaint is out of scope because the complainant did not provide the requested information. | 420 | |
The complaint is out of scope because the domain is not registered. | 10 | |
WHOIS Service Level Agreements | The complaint is out of scope because the complainant did not provide the requested information. | 1 |
WHOIS Unavailable | The complaint is out of scope because it is regarding a country-code top-level domain. | 6 |
The complaint is out of scope because the complainant did not provide the requested information. | 5 | |
Out of Scope Category Total | 1351 |
Registries
Registry Complaint Volume & Distribution
Complaint Type | June 2020 | Closed before 1st Inquiry / Notice |
---|---|---|
Abuse Contact Data | 6 | 5 |
Bulk Registration Data Access | 99 | - |
Bulk Zone File Access (ZFA) | 1 | - |
Code Of Conduct | 1 | - |
Continued Operations Instrument (COI) | - | - |
Monthly Report | 4 | - |
Public Interest Commitments (PIC) | 4 | 4 |
Registration Restrictions Dispute Resolution Procedure | 2 | 2 |
Registry Data Escrow | 2 | - |
Registry Other | 4 | 1 |
Reserved Names/Controlled Interruption | 1 | - |
Service Level Agreement | - | 1 |
Service Level Agreement Alerts | 2 | - |
Zone File Access | 81 | 34 |
Grand Total | 207 | 47 |
Compliance Process Volume & Turnaround Time
June 2020 | Quantity Sent | Process Turnaround Time |
---|---|---|
Volume 1st Notice Sent | 132 | 5.6 |
Volume 2nd Notice Sent | 18 | 6.0 |
Volume 3rd Notice Sent | 1 | 6.0 |
Volume Breach | - | - |
Volume Suspension | - | - |
Volume Termination | - | - |
Volume Contract Non-Renewal | - | - |
Volume Closed All - as of Current Month = 87 |
Registry Additional Information on Complaints Related to GAC Category 1 Safeguards
Details on GAC Category 1 Type | Complaint Type | June 2020 |
---|---|---|
Corporate Identifiers | Zone File Access | 2 |
Financial | Zone File Access | 1 |
Intellectual Property | Reserved Names/Controlled Interruption | 1 |
Total | 4 |
Registry Complaints with Evidence of Alleged Violation of the Temporary Specification - 1 February 2020 to Date
Complaint Type | Temp Spec-related Requirements | Received |
---|---|---|
- | - | - |
“Complaint type” refers to the specific webform used by the complainant at submission.
Registry Inquiries/Notices Related to Temporary Specification Sent and Closed in June 2020
Temp Spec-related Requirements | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Closed | Resolved Code |
---|---|---|---|---|---|
Third Pary Access | - | - | - | - | - |
RDDS | - | - | - | - | - |
June 2020 Registry Closed Complaints by Closure Code
This report presents the number of closed complaints for registries by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.
- Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
- Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
- ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.
June 2020 Registry Closed Complaints Summary
Closure Code Category | # of Complaints |
---|---|
Resolved | 62 |
Out of Scope | 25 |
ICANN Issue | - |
Registry Closed Complaints Total | 87 |
June 2020 Registry Closed Complaints Detail by Category and by Complaint Type
Resolved
Complaint Types | Closure Code Description | # of Complaints |
---|---|---|
Continued Operations Instrument (COI) | The registry demonstrated compliance. | 1 |
Monthly Report | The registry corrected its noncompliance. | 2 |
Zone File Access | The registry demonstrated compliance. | 39 |
The request for zone file access was already approved by the registry operator at the time of processing the complaint. | 20 | |
Resolved Category Total | 62 |
Out of Scope
Complaint Types | Closure Code Description | # of Complaints |
---|---|---|
Abuse Contact Data | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 5 |
Public Interest Commitments (PIC) | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 4 |
Registration Restrictions Dispute Resolution Procedure | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 2 |
Registry Other | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
Service Level Agreement | The complaint is out of scope because it is incomplete or broad. | 1 |
Zone File Access | The complaint is out of scope because it is a duplicate of a closed complaint. | 5 |
The complaint is out of scope because it is a duplicate of an open complaint. | 6 | |
The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 1 | |
Out of Scope Category Total | 25 |
Complaint Volume & Closure Rate
Volume Trend
Jun-19 | Jul-19 | Aug-19 | Sep-19 | Oct-19 | Nov-19 | Dec-19 | Jan-20 | Feb-20 | Mar-20 | Apr-20 | May-20 | Jun-20 |
2705 | 2155 | 1589 | 1616 | 1702 | 1580 | 2579 | 1547 | 1360 | 1747 | 1639 | 1584 | 1362 |
Total Volume
Counts | May 2020 | June 2020 |
---|---|---|
Total New | 1,584 | 1,362 |
Total Closed | 1,672 | 1,710 |
Closure Rates
Stage | May 2020 | June 2020 |
---|---|---|
Received All Target ≥ 55% | 55% | 61% |
Current Month | 28% | 31% |
Before 1st Inquiry / Notice | 50% | 54% |
Before 2nd Inquiry / Notice | 5% | 6% |
Before 3rd Inquiry / Notice | 1% | 1% |
ICANN Staff Average Turnaround Time
Measures | May 2020 | June 2020 |
---|---|---|
Open to 1st Inquiry / Notice | 2.2 | 1.7 |
2nd WIP | 5.9 | 5.6 |
3rd WIP | 19.5 | 12.2 |
Formal Notices | - | - |
Contractual Compliance Overall Process Turnaround Time
Measures | May 2020 | June 2020 |
---|---|---|
Received to Closed | 25.4 | 30.8 |
Note: Average Turnaround Time is shown in business days.