ICANN Contractual Compliance Dashboard for May 2017
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | May 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 71 | 43 |
| CUSTOMER SERVICE | 50 | 47 |
| DATA ESCROW | 34 | 19 |
| Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 6 | 4 | 3 |
| DOMAIN DELETION | 81 | 77 |
| DOMAIN RENEWAL | 69 | 71 |
| FAILURE TO NOTIFY | 5 | 5 |
| PRIVACY/PROXY | 3 | 3 |
| REGISTRAR CONTACT | 10 | 9 |
| REGISTRAR INFO SPEC | 18 | 16 |
| REGISTRAR OTHER | 2 | - |
| TRANSFER | 471 | 399 |
| Uniform Domain-Name Dispute-Resolution | 24 | 19 |
| WHOIS FORMAT | 131 | 128 |
| WHOIS INACCURACY breakdown in italics | 4686 | 1391 |
| Quality Review | - | - |
| Bulk Submission | 165 | 17 |
| Individual Submission | 1901 | 1244 |
| Accuracy Reporting System | 2620 | 130 |
| WHOIS Service Level Agreements | 36 | 33 |
| WHOIS UNAVAILABLE | 69 | 54 |
| Total | 5764 | 2317 |
Compliance Process Volume & Turnaround Time
| May 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1438 | 11.6 |
| Volume 2nd Notice Sent | 92 | 7.9 |
| Volume 3rd Notice Sent | 11 | 10.6 |
| Volume Breach | 1 | 16.0 |
| Volume Suspension | - | - |
| Volume Termination | 1 | 1.0 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,501 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | May 2017 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 6 | 7 |
| Bulk Registration Data Access | 6 | - |
| BULK Zone File Access | 1 | - |
| CODE OF CONDUCT | 1 | - |
| MONTHLY REPORT | 3 | - |
| REGISTRY DATA ESCROW | 5 | 2 |
| REGISTRY OTHER | 6 | 5 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 4 | 3 |
| Registration Restrictions Dispute Resolution Procedure | 2 | 2 |
| Service Level Agreement | 7 | 7 |
| Service Level Agreement ALERTS | 5 | - |
| WILDCARD PROHIBITION | 15 | - |
| ZONE FILE ACCESS | 39 | 3 |
| Total | 100 | 29 |
Compliance Process Volume & Turnaround Time
| May 2017 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 44 | 8.1 |
| Volume 2nd Notice Sent | 5 | 5.8 |
| Volume 3rd Notice Sent | 3 | 13.0 |
| Volume Breach | 2 | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 84 | ||
Complaint Volume & Closure Rate
Volume Trend
| May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 | Dec-16 | Jan-17 | Feb-17 | Mar-17 | Apr-17 | May-17 |
| 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 | 6669 | 3517 | 3980 | 3448 | 3009 | 5864 |
Total Volume
| Counts | April 2017 | May 2017 |
|---|---|---|
| Total New | 3,009 | 5,864 |
| Total Closed | 2,982 | 3,585 |
Closure Rates
| Stage | April 2017 | May 2017 |
|---|---|---|
| Received All Target ≥ 55% | 66% | 49% |
| Current Month | 53% | 37% |
| Before 1st Inquiry / Notice | 41% | 32% |
| Before 2nd Inquiry / Notice | 22% | 15% |
| Before 3rd Inquiry / Notice | 3% | 1% |
ICANN Staff Average Turnaround Time
| Measures | April 2017 | May 2017 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.3 | 1.3 |
| 2nd WIP | 2.6 | 2.2 |
| 3rd WIP | 3.9 | 5.9 |
| Formal Notices | 0.9 | 0.8 |
Contractual Compliance Overall Process Turnaround Time
| Measures | April 2017 | May 2017 |
|---|---|---|
| Received to Closed | 11 | 10 |
Note: Average Turnaround Time is shown in business days.