ICANN Contractual Compliance Dashboard for November 2016
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | November 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 44 | 25 |
| CUSTOMER SERVICE | 8 | 6 |
| DATA ESCROW | 17 | 6 |
| DNSSEC, IDN, IPV6 | 2 | 1 |
| DOMAIN DELETION | 62 | 53 |
| DOMAIN RENEWAL | 65 | 72 |
| PRIVACY/PROXY | 9 | 4 |
| REGISTRAR CONTACT | 8 | 7 |
| REGISTRAR INFO SPEC | 6 | 6 |
| REGISTRAR OTHER | 4 | - |
| RESELLER AGREEMENT | 1 | - |
| TRANSFER | 372 | 247 |
| Uniform Domain-Name Dispute-Resolution | 28 | 13 |
| WHOIS FORMAT | 75 | 34 |
| WHOIS INACCURACY Total breakdown in italics | 2273 | 1148 |
| Quality Review | 1 | 1 |
| Bulk Submission | 9 | - |
| Individual Submission | 1655 | 974 |
| Accuracy Reporting System | 608 | 173 |
| WHOIS Service Level Agreements | 41 | 39 |
| WHOIS UNAVAILABLE | 43 | 26 |
| Total | 3058 | 1687 |
Compliance Process Volume & Turnaround Time
| November 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 971 | 12.3 |
| Volume 2nd Notice Sent | 173 | 7.6 |
| Volume 3rd Notice Sent | 20 | 9.1 |
| Volume Breach | 3 | 31.0 |
| Volume Suspension | 1 | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 2,899 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | November 2016 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 1 | 1 |
| Bulk Registration Data Access | 5 | - |
| BULK ZFA | 2 | - |
| CODE OF CONDUCT | 1 | 1 |
| MONTHLY REPORT | 9 | - |
| REGISTRY DATA ESCROW | 28 | - |
| REGISTRY OTHER | 14 | 13 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 3 | 3 |
| Registration Restrictions Dispute Resolution Procedure | 2 | 2 |
| Service Level Agreement | 7 | 7 |
| Service Level Agreement ALERTS | 5 | - |
| ZONE FILE ACCESS | 61 | 11 |
| Total | 138 | 38 |
Compliance Process Volume & Turnaround Time
| November 2016 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 104 | 6.5 |
| Volume 2nd Notice Sent | 13 | 6.0 |
| Volume 3rd Notice Sent | 6 | - |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 127 | ||
Complaint Volume & Closure Rate
Volume Trend
| Nov-15 | Dec-15 | Jan-16 | Feb-16 | Mar-16 | Apr-16 | May-16 | Jun-16 | Jul-16 | Aug-16 | Sep-16 | Oct-16 | Nov-16 |
| 3821 | 3710 | 3326 | 3996 | 3449 | 2683 | 2829 | 3739 | 3096 | 3174 | 5896 | 3333 | 3196 |
Total Volume
| Counts | October 2016 | November 2016 |
|---|---|---|
| Total New | 3,333 | 3,196 |
| Total Closed | 4,383 | 3,026 |
Closure Rates
| Stage | October 2016 | November 2016 |
|---|---|---|
| Received All Target ≥ 55% | 80% | 70% |
| Current Month | 71% | 61% |
| Before 1st Inquiry / Notice | 42% | 40% |
| Before 2nd Inquiry / Notice | 32% | 25% |
| Before 3rd Inquiry / Notice | 4% | 4% |
ICANN Staff Average Turnaround Time
| Measures | October 2016 | November 2016 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.2 | 1.2 |
| 2nd WIP | 2.3 | 2.9 |
| 3rd WIP | 6.1 | 4.3 |
| Formal Notices | 0.9 | 0.8 |
Contractual Compliance Overall Process Turnaround Time
| Measures | October 2016 | November 2016 |
|---|---|---|
| Received to Closed | 10 | 11 |
Note: Average Turnaround Time is shown in business days.