ICANN Contractual Compliance 2020 Annual Reports
2020 Registrar Complaints per Compliance Approach & Process
This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.
2020 Registrar Complaints per Compliance Approach & Process Summary
| Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed | |
|---|---|---|---|---|---|---|---|---|---|
| Legacy Total | 11046 | 9819 | 1436 | 332 | 98 | 3 | - | - | 11220 |
| New gTLD Total | 810 | 1045 | 96 | 17 | 2 | - | - | - | 1150 |
| Not Specified Total* | 3883 | 1970 | 294 | 125 | 57 | - | - | 1 | 2230 |
| 2020 Total | 15739 | 12834 | 1826 | 474 | 157 | 3 | - | 1 | 14600 |
* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.
2020 Registrar Complaints per Compliance Approach & Process Detail
| Complaint Type | Received | Closed Before 1st Inquiry/Notice | 1st Inquiry/Notice | 2nd Inquiry/Notice | 3rd Inquiry/Notice | Breach | Suspension | Termination | Closed |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | |||||||||
| Abuse | 1744 | 1561 | 207 | 33 | 3 | - | - | - | 1767 |
| Consent To Display Registration Data | 3 | 2 | 1 | - | - | - | - | - | 2 |
| Disclosure of gTLD Registration Data | 23 | 9 | 4 | 3 | - | - | - | - | 11 |
| Domain Renewal/Redemption | 911 | 777 | 154 | 76 | 37 | 2 | - | - | 876 |
| Domain Suspension | 296 | 289 | 15 | 3 | 2 | - | - | - | 303 |
| Generic Registrar | 687 | 613 | 20 | 6 | 3 | - | - | - | 637 |
| Privacy/Proxy | 21 | 15 | 1 | 1 | 1 | - | - | - | 15 |
| Registration Data (service down) | 63 | 58 | 13 | 3 | 2 | 1 | - | - | 72 |
| Registration Data Inaccuracy | 3849 | 3765 | 474 | 33 | 8 | - | - | - | 4333 |
| Transfer | 3257 | 2567 | 493 | 151 | 40 | - | - | - | 2982 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 157 | 113 | 54 | 23 | 2 | - | - | - | 172 |
| WHOIS Service Level Agreements | 35 | 50 | - | - | - | - | - | - | 50 |
| Legacy Total | 11046 | 9819 | 1436 | 332 | 98 | 3 | - | - | 11220 |
| New gTLD | |||||||||
| Abuse | 231 | 202 | 26 | 5 | 1 | - | - | - | 226 |
| Disclosure of gTLD Registration Data | 3 | 2 | - | - | - | - | - | - | 3 |
| Domain Renewal/Redemption | 37 | 32 | 4 | 2 | - | - | - | - | 35 |
| Domain Suspension | 28 | 23 | 2 | - | - | - | - | - | 25 |
| Generic Registrar | 63 | 58 | 3 | 2 | - | - | - | - | 60 |
| Privacy/Proxy | 4 | 4 | - | - | - | - | - | - | 4 |
| Registration Data (service down) | 6 | 4 | 1 | - | - | - | - | - | 7 |
| Registration Data Inaccuracy | 339 | 630 | 47 | 4 | - | - | - | - | 687 |
| Transfer | 93 | 80 | 9 | 3 | 1 | - | - | - | 88 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 5 | 6 | 4 | 1 | - | - | - | - | 11 |
| WHOIS Service Level Agreements | 1 | 4 | - | - | - | - | - | - | 4 |
| new gTLD Total | 810 | 1045 | 96 | 17 | 2 | - | - | - | 1150 |
| Not Specified | |||||||||
| Abuse | 570 | 414 | 6 | 2 | - | - | - | - | 419 |
| Consent To Display Registration Data | 3 | 2 | - | - | - | - | - | - | 2 |
| Disclosure of gTLD Registration Data | 9 | 6 | 6 | ||||||
| Domain Renewal/Redemption | 297 | 136 | 29 | 13 | 8 | - | - | - | 138 |
| Domain Suspension | 45 | 35 | 2 | - | - | - | - | - | 35 |
| Generic Registrar | 320 | 144 | 64 | 38 | 26 | - | - | 1 | 276 |
| Privacy/Proxy | 8 | 2 | - | - | - | - | - | - | 2 |
| Registrar Data Escrow | 340 | 1 | 74 | 17 | 7 | - | - | - | 79 |
| Registrar Fees | 20 | 2 | 11 | 8 | 8 | - | - | - | 13 |
| Registration Data (service down) | 76 | 43 | 25 | 21 | 1 | - | - | - | 49 |
| Registration Data Inaccuracy | 638 | 624 | 6 | - | - | - | - | - | 628 |
| Transfer | 1539 | 549 | 77 | 26 | 7 | - | - | - | 571 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 14 | 8 | - | - | - | - | - | - | 8 |
| WHOIS Service Level Agreements | 4 | 4 | - | - | - | - | - | - | 4 |
| Not Specified Total | 3883 | 1970 | 294 | 125 | 57 | - | - | 1 | 2230 |
| Grand Total | 15739 | 12834 | 1826 | 474 | 157 | 3 | - | 1 | 14600 |