ICANN Contractual Compliance Dashboard for November 2015
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | November 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE | 30 | 13 |
| CUSTOMER SERVICE | 10 | 8 |
| DATA ESCROW | 26 | - |
| DNSSEC, IDN, IPV6 | 5 | 3 |
| DOMAIN DELETION | 23 | 23 |
| DOMAIN RENEWAL | 59 | 40 |
| FAILURE TO NOTIFY | 2 | - |
| PRIVACY/PROXY | 2 | - |
| REGISTRAR CONTACT | 10 | 7 |
| REGISTRAR INFO SPEC | 5 | 3 |
| REGISTRAR OTHER | 1 | 4 |
| TRANSFER | 485 | 352 |
| UDRP | 15 | 8 |
| WHOIS FORMAT | 126 | 64 |
| WHOIS INACCURACY | 2733 | 1045 |
| WHOIS QUALITY REVIEW | 1 | - |
| WHOIS SLA | 19 | 10 |
| WHOIS UNAVAILABLE | 28 | 14 |
| Total | 3580 | 1594 |
Compliance Process Volume & Turnaround Time
| November 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 1,933 | 10.6 |
| Volume 2nd Notice Sent | 181 | 7.6 |
| Volume 3rd Notice Sent | 21 | 7.4 |
| Volume Breach | 2 | 28.0 |
| Volume Suspension | - | - |
| Volume Termination | 1 | 2.0 |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of current month = 3,623 | ||
Registries
Registry Complaint Volume & Distribution
| Complaint Type | November 2015 | Closed before 1st Inquiry / Notice |
|---|---|---|
| ABUSE CONTACT DATA | 7 | 7 |
| BRDA | 1 | - |
| BULK ZFA | 2 | - |
| CODE OF CONDUCT | 1 | 1 |
| MONTHLY REPORT | 6 | - |
| PIC | 2 | 2 |
| REGISTRY DATA ESCROW | 174 | 145 |
| REGISTRY OTHER | 10 | 5 |
| RESERVED NAMES/CONTROLLED INTERRUPTION | 2 | 3 |
| RR-DRP | 1 | 2 |
| SLA | 13 | 7 |
| SUNRISE | 2 | - |
| ZONE FILE ACCESS | 20 | 1 |
| Total | 241 | 173 |
Compliance Process Volume & Turnaround Time
| November 2015 | Quantity Sent | Process Turnaround Time |
|---|---|---|
| Volume 1st Notice Sent | 63 | 6.3 |
| Volume 2nd Notice Sent | 14 | 5.6 |
| Volume 3rd Notice Sent | 2 | 6.0 |
| Volume Breach | - | - |
| Volume Suspension | - | - |
| Volume Termination | - | - |
| Volume Contract Non-Renewal | - | - |
| Volume Closed All - as of Current Month = 265 | ||
Complaint Volume & Closure Rate
Volume Trend
| Nov-14 | Dec-14 | Jan-15 | Feb-15 | Mar-15 | Apr-15 | May-15 | Jun-15 | Jul-15 | Aug-15 | Sep-15 | Oct-15 | Nov-15 |
| 3153 | 3342 | 3615 | 2786 | 3335 | 4351 | 5154 | 4416 | 4005 | 4154 | 4541 | 4259 | 3821 |
Total Volume
| Counts | October 2015 | November 2015 |
|---|---|---|
| Total New | 4,259 | 3,821 |
| Total Closed | 4,635 | 3,888 |
Closure Rates
| Stage | October 2015 | November 2015 |
|---|---|---|
| Received All Target ≥ 55% | 77% | 75% |
| Current Month | 66% | 67% |
| Before 1st Inquiry / Notice | 27% | 34% |
| Before 2nd Inquiry / Notice | 45% | 37% |
| Before 3rd Inquiry / Notice | 4% | 3% |
ICANN Staff Average Turnaround Time
| Measures | October 2015 | November 2015 |
|---|---|---|
| Open to 1st Inquiry / Notice | 1.4 | 1.4 |
| 2nd WIP | 3.0 | 3.3 |
| 3rd WIP | 3.2 | 2.8 |
| Formal Notices | 1.4 | 1.6 |
Contractual Compliance Overall Process Turnaround Time
| Measures | October 2015 | November 2015 |
|---|---|---|
| Received to Closed | 10.5 | 8.2 |
Note: Average Turnaround Time is shown in business days.