ICANN Contractual Compliance Dashboard for October 2017

Registrar Complaint Volume & Distribution

Complaint Type	October 2017	Closed before 1st Inquiry / Notice
Abuse	64	35
Customer Service	42	27
Data Escrow	10	-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)	1	1
Domain Deletion	79	75
Domain Renewal	75	63
Failure To Notify	8	8
Fees	10	1
Privacy/Proxy	10	6
Registrar Contact	12	11
Registrar Information Specification (RIS)	12	15
Registrar Other	3	-
Transfer	446	332
Uniform Domain-Name Dispute-Resolution (UDRP)	10	8
WHOIS Format	66	68
WHOIS Inaccuracy breakdown in italics	3336	1698
Quality Review	4	-
Bulk Submission	255	1
Individual Submission	2077	1447
Accuracy Reporting System	1000	250
WHOIS Service Level Agreements	40	32
WHOIS UNAVAILABLE	84	53
Total	4308	2433

Compliance Process Volume & Turnaround Time

October 2017	Quantity Sent	Process Turnaround Time
Volume 1st Notice Sent	1745	12.9
Volume 2nd Notice Sent	183	7.3
Volume 3rd Notice Sent	23	20.0
Volume Breach	-	8.0
Volume Suspension	-	-
Volume Termination	-	-
Volume Contract Non-Renewal	-	-
Volume Closed All - as of current month = 4,253

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints	October 2017
New gTLD
N/A1	1
Spam	1
New gTLD Total	2
Legacy gTLD
N/A 1	37
Fraudulent, deceptive practices	3
Other	3
Pharmaceuticals	1
Pharming, Phishing	4
Pharming, Phishing | Fraudulent, deceptive practices	1
Pharming, Phishing | Registrar Abuse contact	1
Spam	1
Trademark or Copyright Infringement	4
Legacy gTLD Total	55
Not Specified2
N/A1	7
Not Specified Total	7
Details on Abuse Complaints Total	64

Details on Transfer Complaints	October 2017
New gTLD
N/A1	5
New gTLD Total	5
Legacy gTLD
N/A 1	346
Transfer	48
Transfer | COR	2
Unauthorized COR	2
Unauthorized Transfer	6
Legacy gTLD Total	404
Not Specified2
N/A1	37
Not Specified Total	37
Details on Transfer Complaints Total	446

Details on WHOIS Inaccuracy Complaints	October 2017
New gTLD
N/A 1	169
Identity	4
Operability - Whois data inaccuracy	113
Operability - Whois data inaccuracy | Identity	3
Operability - Whois data inaccuracy | Operability - Whois data not available	1
New gTLD Total	290
Legacy gTLD
N/A 1	1884
Identity	46
Operability - Whois data inaccuracy	837
Operability - Whois data inaccuracy | Identity	18
Operability - Whois data inaccuracy | Operability - Whois data not available	6
Operability - Whois data not available	2
Operability - Whois data not available | Identity	3
Syntax	3
Syntax | Operability - Whois data inaccuracy	1
Syntax | Operability - Whois data not available	1
Legacy gTLD Total	2801
Not Specified2
N/A1	245
Not Specified Total	245
Details on WHOIS Inaccuracy Complaints Total	3336

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registry Complaint Volume & Distribution

Complaint Type	October 2017	Closed before 1st Inquiry / Notice
Abuse Contact Data	17	17
Bulk Registration Data Access	1	-
Bulk Zone File Access (ZFA)	2	-
Code Of Conduct	1	1
Monthly Report	4	-
Registry Data Escrow	11	-
Registry Other	15	10
Reserved Names/Controlled Interruption	3	2
Registration Restrictions Dispute Resolution Procedure	4	4
Service Level Agreement	1	1
Service Level Agreement Alerts	2	-
Uniform Rapid Suspension (URS)	1	-
Zone File Access	51	5
Total	113	40

Compliance Process Volume & Turnaround Time

October 2017	Quantity Sent	Process Turnaround Time
Volume 1st Notice Sent	74	6.8
Volume 2nd Notice Sent	10	8.2
Volume 3rd Notice Sent	1	6.0
Volume Breach	-	-
Volume Suspension	-	-
Volume Termination	-	-
Volume Contract Non-Renewal	-	-
Volume Closed All - as of Current Month = 121

Total Volume

Counts	September 2017	October 2017
Total New	3,505	4,421
Total Closed	3,687	4,374

Closure Rates

Stage	September 2017	October 2017
Received All Target ≥ 55%	66%	64%
Current Month	51%	49%
Before 1st Inquiry / Notice	40%	36%
Before 2nd Inquiry / Notice	22%	25%
Before 3rd Inquiry / Notice	3%	2%