ICANN Contractual Compliance 2018 Quarterly Reports
2018 Quarter Two (April-June 2018) Registry Closed Complaints by Closure Code
This report presents the number of closed complaints for registries by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.
- Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
- Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
- ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.
2018 Quarter Two (April-June 2018) Registry Closed Complaints Summary
| Closure Code Category | # of Complaints |
|---|---|
| Resolved | 160 |
| Out of Scope | 70 |
| ICANN Issue | 5 |
| Registry Closed Complaints Total | 235 |
2018 Quarter Two (April-June 2018) Registry Closed Complaints Detail by Category and by Complaint Type
Resolved
The reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Bulk Registration Data Access | The registry corrected its noncompliance. | 1 |
| Code Of Conduct | The registry corrected its noncompliance. | 4 |
| The registry demonstrated compliance. | 32 | |
| Monthly Report | The registry corrected its noncompliance. | 8 |
| The registry demonstrated compliance. | 1 | |
| Registry Data Escrow | ICANN received the required registry data escrow notification. | 15 |
| The registry corrected its noncompliance. | 1 | |
| Registry Fees | The registry paid its ICANN fees. | 12 |
| Registry Other | The registry corrected its noncompliance. | 6 |
| Reserved Names/Controlled Interruption | The registry corrected its noncompliance. | 3 |
| Service Level Agreement Alerts | The registry corrected its noncompliance. | 10 |
| Uniform Rapid Suspension (URS) | The registry corrected its noncompliance. | 2 |
| Wildcard Prohibition | The registry corrected its noncompliance. | 1 |
| Zone File Access | The registry corrected its noncompliance. | 4 |
| The registry demonstrated compliance. | 53 | |
| The request for zone file access was already approved by the registry operator at the time of processing the complaint. | 7 | |
| Resolved Category Total | 160 |
Out of Scope
The complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or it does not meet the minimum threshold for processing.
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Abuse Contact Data | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 31 |
| The complaint is out of scope because the complainant did not provide the requested information. | 2 | |
| Code Of Conduct | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 3 |
| Registration Restrictions Dispute Resolution Procedure | The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 1 |
| The complaint is out of scope because the complainant did not provide the requested information. | 1 | |
| Registry Other | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
| The complaint is out of scope because the complainant did not provide the requested information. | 4 | |
| Reserved Names/Controlled Interruption | The complaint is out of scope because the complainant did not provide the requested information. | 2 |
| Service Level Agreement | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 2 |
| The complaint is out of scope because it is a duplicate of a closed complaint. | 2 | |
| The complaint is out of scope because it is a duplicate of an open complaint. | 3 | |
| The complaint is out of scope because it is incomplete or broad. | 1 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 2 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 2 | |
| Zone File Access | The complaint is out of scope because it is a duplicate of a closed complaint. | 1 |
| The complaint is out of scope because it is a duplicate of an open complaint. | 2 | |
| The complaint is out of scope because it is about a requirement that is not applicable to the selected registry. | 10 | |
| Out of Scope Category Total | 70 |
ICANN Issue
The complaint should not have been sent to contracted party due to ICANN error; or an internal ICANN process needs to be completed before the Compliance process can continue.
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Code Of Conduct | The matter has been withdrawn due to an ICANN issue. | 5 |
| ICANN Issue Category Total | 5 |