ICANN Contractual Compliance Dashboard for February 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type February 2018 Closed before 1st
Inquiry / Notice
Abuse4325
CEO Certification23-
Customer Service3838
Data Escrow19-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)23
Domain Deletion6160
Domain Renewal5654
Failure To Notify21
Fees4-
Privacy/Proxy22
Registrar Contact77
Registrar Information Specification (RIS)1315
Registrar Other3-
Reseller Agreement1-
Transfer367309
Uniform Domain-Name Dispute-Resolution (UDRP)217
WHOIS Format10288
WHOIS Inaccuracy
breakdown in italics		21051412
Quality Review8-
Bulk Submission1932
Individual Submission19041198
Accuracy Reporting System-212
WHOIS Service Level Agreements4029
WHOIS Unavailable2218
Total29312068

Compliance Process Volume & Turnaround Time

February 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent127612.4
Volume 2nd Notice Sent1066.3
Volume 3rd Notice Sent228.3
Volume Breach321.5
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,371

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints February 2018
New gTLD
N/A12
Trademark or Copyright Infringement1
New gTLD Total3
Legacy gTLD
N/A 126
Counterfeiting1
Fraudulent, deceptive practices1
Malware, Botnet1
Pharmaceuticals5
Pharming, Phishing1
Trademark or Copyright Infringement1
Legacy gTLD Total36
Not Specified2
N/A14
Not Specified Total4
Details on Abuse Complaints Total43
Details on Transfer Complaints February 2018
New gTLD
N/A110
Transfer1
New gTLD Total11
Legacy gTLD
N/A 1290
Transfer Emergency Action Contact2
Transfer21
Transfer | Change of Registrant1
Unauthorized Transfer4
Legacy gTLD Total318
Not Specified2
N/A138
Not Specified Total38
Details on Transfer Complaints Total367
Details on WHOIS Inaccuracy Complaints February 2018
New gTLD
N/A 173
Identity2
Operability - WHOIS data inaccuracy137
Operability - WHOIS data inaccuracy | Identity15
Operability - WHOIS data inaccuracy | Operability - Whois data not available6
Operability - WHOIS data not available1
New gTLD Total234
Legacy gTLD
N/A 11071
Identity119
Operability - WHOIS data inaccuracy451
Operability - WHOIS data inaccuracy | Identity12
Operability - WHOIS data inaccuracy | Operability - Whois data not available16
Operability - WHOIS data not available2
Syntax1
Syntax | Operability - WHOIS data inaccuracy5
Syntax | Operability - Whois data inaccuracy | Operability - Whois data not available1
Legacy gTLD Total1678
Not Specified2
N/A1190
Operability - WHOIS data inaccuracy1
Operability - WHOIS data inaccuracy | Operability - Whois data not available2
Not Specified Total193
Details on WHOIS Inaccuracy Complaints Total2105

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type February 2018
FinancialWHOIS Inaccuracy7
Health and FitnessWHOIS Inaccuracy1
Intellectual PropertyWHOIS Inaccuracy7
Customer Service1
Transfer2
WHOIS Format3
Total21

Registries

Registry Complaint Volume & Distribution

Complaint Type February 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data1010
Bulk Registration Data Access10-
Code Of Conduct22-
Monthly Report8-
Registry Data Escrow1-
Registry Other11
Reserved Names/Controlled Interruption21
Service Level Agreement21
Service Level Agreement Alerts15-
Uniform Rapid Suspension (URS)21
Zone File Access247
Total9721

Compliance Process Volume & Turnaround Time

February 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent736.2
Volume 2nd Notice Sent76.0
Volume 3rd Notice Sent--
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 90

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type February 2018
Professional ServicesZone File Access0
FinancialUniform Rapid Suspension (URS)0
Health and FitnessService Level Agreement0
Total0

Complaint Volume & Closure Rate

Volume Trend

Feb-17Mar-17Apr-17May-17Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18
3980344830095864571433693586350544217016306033083028

Total Volume

Counts January 2018 February 2018
Total New3,3083,028
Total Closed4,3273,461

Closure Rates

Stage January 2018 February 2018
Received All
Target ≥ 55%		73%69%
Current Month56%56%
Before 1st Inquiry / Notice48%42%
Before 2nd Inquiry / Notice23%25%
Before 3rd Inquiry / Notice2%2%

ICANN Staff Average Turnaround Time

Measures January 2018 February 2018
Open to 1st Inquiry / Notice1.11.1
2nd WIP2.52.3
3rd WIP3.62.7
Formal Notices0.80.4

Contractual Compliance Overall Process Turnaround Time

Measures January 2018 February 2018
Received to Closed1515

Note: Average Turnaround Time is shown in business days.

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