ICANN Contractual Compliance Dashboard for August 2025
ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
| Complaint Type | August 2025 | Closed before 1st Inquiry / Notice |
|---|---|---|
| Consent To Display Registration Data | 3 | 2 |
| Disclosure of gTLD Registration Data | 7 | 7 |
| DNS Abuse and Other Types of Abuse | 728 | 576 |
| Domain Renewal/Redemption | 75 | 71 |
| Domain Suspension | 26 | 27 |
| Generic Registrar | 80 | 71 |
| Privacy/Proxy | 7 | 0 |
| Registrar Data Escrow | 241 | 58 |
| Registrar Fees | 3 | 0 |
| Registration Data (service down) | 36 | 10 |
| Registration Data Inaccuracy | 239 | 42 |
| Transfer | 198 | 157 |
| Uniform Domain-Name Dispute-Resolution (UDRP) | 10 | 0 |
| REGISTRAR Total | 1,653 | 1,021 |
- The complaint type “WHOIS Inaccuracy” has been renamed “Registration Data Inaccuracy”. All complaints processed by Compliance in this complaint type are now reported under Registration Data Inaccuracy.
- Some Complaint Types are from the legacy system.
- “Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.
Compliance Process Volume
| August 2025 | Quantity Sent |
|---|---|
| Volume 1st Inquiry/Notice Sent | 325 |
| Volume 2nd Inquiry/Notice Sent | 17 |
| Volume 3rd Inquiry/Notice Sent | 7 |
| Escalated Notice | 7 |
| Volume Breach | - |
| Volume Suspension | - |
| Volume Termination | - |
| Volume Contract Non-Renewal | - |
| Volume Closed All - as of Current Month = 1147 | |
Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.
Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards
| Details on GAC Category 1 Type | Complaint Type | August 2025 |
|---|---|---|
| Highly Regulated (Safeguards 1-8)::Financial | Domain Suspension | 1 |
| Highly Regulated (Safeguards 1-8)::Gambling | DNS Abuse and Other Types of Abuse | 3 |
| Regulated (Safeguards 1-3)::Children;Regulated (Safeguards 1-3)::Intellectual Property | Registration Data Inaccuracy | 1 |
| Regulated (Safeguards 1-3)::Environmental | DNS Abuse and Other Types of Abuse | 1 |
| Regulated (Safeguards 1-3)::Financial | DNS Abuse and Other Types of Abuse | 1 |
| Regulated (Safeguards 1-3)::Intellectual Property | DNS Abuse and Other Types of Abuse | 8 |
| Regulated (Safeguards 1-3)::Intellectual Property | Domain Suspension | 1 |
| Regulated (Safeguards 1-3)::Intellectual Property | Transfer | 1 |
| Regulated (Safeguards 1-3)::Intellectual Property | Privacy/Proxy | 1 |
| Regulated (Safeguards 1-3)::Intellectual Property;Highly Regulated (Safeguards 1-8)::Gambling | Generic Registrar | 1 |
| Special: Potential for Cyber Bullying/Harassment (Safeguards 1-9)::Bullying/Harassment | Transfer | 1 |
| Total | 20 |
August 2025 Registrar Closed Complaints by Closure Code
This report presents the number of closed complaints for registrars by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.
- Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
- Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
- ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.
August 2025 Registrar Closed Complaints Summary
| Closure Code Category | # of Complaints |
|---|---|
| Resolved | 201 |
| Out of Scope | 945 |
| ICANN Issue | 1 |
| Registrar Closed Complaints Total | 1147 |
August 2025 Registrar Closed Complaints Detail by Category and by Complaint Type
Resolved
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| DNS Abuse and Other Types of Abuse | The registrar demonstrated compliance. | 1 |
| The registrar demonstrated having reasonably and promptly investigated and appropriately responded to an abuse report. | 25 | |
| The registrar does not have actionable evidence to determine the domain name is being used for DNS Abuse. | 4 | |
| The registrar published the required abuse contact. This contact provides a confirmation receipt to any party submitting an abuse report. | 1 | |
| The registrar suspended or deactivated the domain name. This is a reasonable response to an abuse report. | 7 | |
| The registrar suspended/deactivated the domain name. This is an appropriate mitigation action to stop the use of the domain name for DNS Abuse. | 10 | |
| Domain Renewal/Redemption | The domain has been renewed with the same registrant. | 2 |
| The registrar demonstrated compliance with the Expired Registration Recovery Policy (ERRP) requirements. | 1 | |
| The registrar demonstrated compliance. | 1 | |
| Domain Suspension | The domain is no longer suspended. | 11 |
| The registrar restored the domain. | 1 | |
| Generic Registrar | The registrar corrected its noncompliance. | 2 |
| Registrar Data Escrow | The registrar completed its data escrow deposit. | 78 |
| Registration Data (service down) | The registrar corrected its noncompliance. | 2 |
| The registrar's Registration Data Directory Service is now compliant. | 2 | |
| Registration Data Inaccuracy | The domain is suspended and the registrar is not required to address the registration data inaccuracy complaint. | 11 |
| The registration data has been updated. | 15 | |
| Transfer | The registrar corrected its noncompliance. | 2 |
| The registrar demonstrated compliance with its contractual requirements. | 5 | |
| The registrar demonstrated compliance. | 5 | |
| The transfer cannot be completed due to a transfer or registration within the past 60 days, or a change of registrant lock. | 2 | |
| The transfer cannot be completed due to evidence of fraud. | 1 | |
| The transfer cannot be completed due to the change of registrant lock. | 1 | |
| The transfer has been completed. | 7 | |
| Uniform Domain-Name Dispute-Resolution (UDRP) | The registrar demonstrated compliance. | 2 |
| The registrar locked a domain subject to a Uniform Domain Name Dispute Resolution Policy (UDRP) proceeding. | 2 | |
| Resolved Category Total | 201 |
Out of Scope
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Consent To Display Registration Data | The complaint is out of scope because the complainant did not provide the requested information. | 2 |
| Disclosure of gTLD Registration Data | The complaint is out of scope because the complainant did not provide the requested information. | 7 |
| DNS Abuse and Other Types of Abuse | The complaint is invalid or not actionable because there is no evidence of an abuse report filed with a registrar or registry. | 236 |
| The complaint is out of scope because ICANN does not process complaints regarding website content. | 3 | |
| The complaint is out of scope because it is a duplicate of a closed complaint. | 17 | |
| The complaint is out of scope because it is a duplicate of an open complaint. | 25 | |
| The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority. | 1 | |
| The complaint is out of scope because it is incomplete or broad. | 1 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 64 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 98 | |
| The complaint is out of scope because the domain is not registered. | 3 | |
| The domain is suspended and suspension is a reasonable response to the abuse report. | 25 | |
| The domain name is suspended or disabled and suspension is a mitigation action to stop DNS Abuse. | 105 | |
| Domain Renewal/Redemption | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 2 |
| The complaint is out of scope because ICANN is not a registrar. | 2 | |
| The complaint is out of scope because it is a duplicate of an open complaint. | 4 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 7 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 55 | |
| Domain Suspension | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 4 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 10 | |
| The complaint is out of scope because the domain is not registered. | 1 | |
| Generic Registrar | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 7 |
| The complaint is out of scope because ICANN does not process complaints regarding website content. | 3 | |
| The complaint is out of scope because it is a duplicate of a closed complaint. | 2 | |
| The complaint is out of scope because it is a duplicate of an open complaint. | 7 | |
| The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority. | 3 | |
| The complaint is out of scope because it is about an illegal activity that is outside of ICANN's contractual authority. | 1 | |
| The complaint is out of scope because it is incomplete or broad. | 1 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 7 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 40 | |
| Registration Data (service down) | The complaint is out of scope because it is a duplicate of an open complaint. | 1 |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 1 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 8 | |
| Registration Data Inaccuracy | The complaint is out of scope because it is a duplicate of an open complaint. | 3 |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 5 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 29 | |
| The complaint is out of scope because the domain is not registered. | 1 | |
| Transfer | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 1 |
| The complaint is out of scope because it is a duplicate of an open complaint. | 18 | |
| The complaint is out of scope because it is about a private dispute that does not implicate ICANN's contractual authority. | 5 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 21 | |
| The complaint is out of scope because the complainant did not provide the requested information. | 104 | |
| The complaint is out of scope because the complainant is not the transfer contact for the domain. | 1 | |
| The complaint is out of scope because the domain is not registered. | 1 | |
| The complaint is out of scope because the unauthorized transfer was due to hijacking. | 2 | |
| Out of Scope Category Total | 945 |
ICANN Issue
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Registration Data Inaccuracy | The matter has been withdrawn due to an ICANN issue. | 1 |
| ICANN Issue Category Total | 1 |
Registries
Registry Complaint Volume & Distribution
| Complaint Type | August 2025 | Closed before 1st Inquiry / Notice |
|---|---|---|
| Code of Conduct | 5 | 5 |
| DNS Abuse | 32 | 20 |
| Generic Registry | 8 | 1 |
| Registry Data Escrow | 47 | 31 |
| Registry Fees | 1 | 0 |
| Reserved Names | 1 | 0 |
| Uniform Rapid Suspension (URS) | 7 | 0 |
| Zone File Access | 2 | 1 |
| REGISTRY Total | 103 | 58 |
Note:
- Some Complaint Types are from the legacy system.
- ”Closed before 1st Inquiry/Notice” represents complaints closed during the reporting period and can include complaints received in a prior period.
Compliance Process Volume
| August 2025 | Quantity Sent |
|---|---|
| Volume 1st Inquiry/Notice Sent | 16 |
| Volume 2nd Inquiry/Notice Sent | - |
| Volume 3rd Inquiry/Notice Sent | 2 |
| Escalated Notice | - |
| Volume Breach | - |
| Volume Termination | - |
| Volume Contract Non-Renewal | - |
| Volume Closed All - as of Current Month = 77 | |
Note: “Quantity Sent” represents activity which occurred during the reporting period and can include complaints received in a prior period.
Registry Additional Information on Complaints Related to GAC Category 1 Safeguards
| Details on GAC Category 1 Type | Complaint Type | August 2025 |
|---|---|---|
| Regulated (Safeguards 1-3)::Intellectual Property | DNS Abuse | 1 |
| Regulated (Safeguards 1-3)::Intellectual Property | Generic Registry | 2 |
| Regulated (Safeguards 1-3)::Intellectual Property | Reserved Names | 1 |
| Total | 4 |
August 2025 Registry Closed Complaints by Closure Code
This report presents the number of closed complaints for registries by closure code. When a complaint is closed, a description is selected which best describes the resolution of the complaint. The codes are categorized into three groups - Resolved, Out of Scope and ICANN Issue.
- Resolved = the reporter's complaint has been resolved or the contracted party has reviewed the complaint, responded to ICANN and/or demonstrated compliance.
- Out of Scope = the complaint cannot be addressed by ICANN because it is invalid or out of scope of ICANN's agreements/policies; or does not meet the minimum threshold for processing.
- ICANN Issue = the complaint should not have been sent to contracted party due to ICANN error; or internal ICANN process needs to be completed before the Compliance process can continue.
August 2025 Registry Closed Complaints Summary
| Closure Code Category | # of Complaints | |
|---|---|---|
| Resolved | 50 | |
| Out of Scope | 27 | |
| ICANN Issue | - | |
| Registry Closed Complaints Total | 77 |
August 2025 Registry Closed Complaints Detail by Category and by Complaint Type
Resolved
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Audit | The contracted party provided a timeline and action plan for addressing deficiencies. | 2 |
| The contracted party provided the requested data and documents. | 1 | |
| The contracted party remediated all deficiencies. | 6 | |
| DNS Abuse | The registry published the required abuse contact. This contact provides a confirmation receipt to any party submitting an abuse report. | 2 |
| The registry referred the domain and evidence to the sponsoring registrar. The registrar then took action that resulted in the abusive activity being stopped. The registry took appropriate mitigation action to contribute to disrupting the use of the domain name for DNS Abuse. | 1 | |
| The registry suspended/deactivated the domain name. This is an appropriate mitigation action to contribute to stopping the use of the domain name for DNS Abuse. | 1 | |
| Registry Data Escrow | ICANN received the required registry data escrow notification. | 31 |
| Registry Fees | The registry paid its ICANN fees. | 1 |
| Zone File Access | The request for zone file access was already approved by the registry operator at the time of processing the complaint. | 5 |
| Resolved Category Total | 50 |
Out of Scope
| Complaint Types | Closure Code Description | # of Complaints |
|---|---|---|
| Code of Conduct | The complaint is out of scope because customer service issues are outside of ICANN's contractual authority. | 2 |
| The complaint is out of scope because it is a duplicate of a closed complaint. | 1 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 1 | |
| The complaint is out of scope because there is no evidence of an abuse report with the registrar. | 1 | |
| DNS Abuse | The complaint is invalid or not actionable because there is no evidence of an abuse report filed with a registrar or registry. | 11 |
| The complaint is out of scope because ICANN does not process complaints regarding website content. | 1 | |
| The complaint is out of scope because it is regarding a country-code top-level domain. | 7 | |
| The domain name is suspended or disabled and suspension is a mitigation action to stop DNS Abuse. | 1 | |
| Generic Registry | The complaint is out of scope because it is regarding a country-code top-level domain. | 1 |
| Zone File Access | The complaint is out of scope because it is regarding a country-code top-level domain. | 1 |
| Out of Scope Category Total | 27 |
Complaint Volume & Closure Rate
Volume Trend
Total Volume
| Counts | July 2025 | August 2025 |
|---|---|---|
| Total New | 1,550 | 1,756 |
| Total Closed | 1,414 | 1,224 |