ICANN Contractual Compliance Dashboard for November 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type November 2018 Closed before 1st
Inquiry / Notice
Abuse10176
Customer Service1514
Data Escrow23-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)95
Domain Deletion6654
Domain Renewal5341
Failure To Notify45
Fees5-
Privacy/Proxy44
Registrar Contact1612
Registrar Information Specification (RIS)22
Registrar Other7-
Reseller Agreement1-
Transfer310245
Uniform Domain-Name Dispute-Resolution (UDRP)1813
WHOIS Format4439
WHOIS Inaccuracy
breakdown in italics		14841018
Quality Review--
Bulk Submission11237
Individual Submission1372981
Accuracy Reporting System--
WHOIS Service Level Agreements1924
WHOIS Unavailable4146
Total22221598

Compliance Process Volume & Turnaround Time

November 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent46311.9
Volume 2nd Notice Sent379.3
Volume 3rd Notice Sent116.8
Volume Breach213.8
Volume Suspension--
Volume Termination21.0
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 1,932

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints November 2018
New gTLD
Other1
Malware, Botnet1
Spam2
New gTLD Total4
Legacy gTLD
N/A119
Fraudulent, deceptive practices9
Malware, Botnet2
Malware, Botnet | Fraudulent, deceptive practices1
Other13
Pharmaceuticals7
Pharming, Phishing2
Spam18
Trademark or Copyright Infringement12
Legacy gTLD Total83
Not Specified2
N/A114
Not Specified Total14
Details on Abuse Complaints Total101
Details on Transfer Complaints November 2018
New gTLD
N/A15
New gTLD Total5
Legacy gTLD
N/A1262
COR1
Transfer15
Unauthorized COR1
Unauthorized Transfer6
Unauthorized Transfer | Unauthorized COR1
Legacy gTLD Total286
Not Specified2
N/A119
Not Specified Total19
Details on Transfer Complaints Total310
Details on WHOIS Inaccuracy Complaints November 2018
New gTLD
N/A165
Operability - WHOIS data inaccuracy5
New gTLD Total70
Legacy gTLD
NA 11084
Identity4
Operability - WHOIS data inaccuracy252
Operability - Whois data inaccuracy | Operability - Whois data not available4
Syntax | Operability - Whois data inaccuracy1
Legacy gTLD Total1345
Not Specified2
N/A169
Not Specified Total69
Details on WHOIS Inaccuracy Complaints Total1484

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type November 2018
Corporate IdentifiersDomain Renewal1
FinancialDomain Deletion1
WHOIS Inaccuracy1
Generic Geographic TermsDomain Renewal1
Health and FitnessDomain Deletion1
WHOIS Inaccuracy1
Intellectual PropertyWHOIS Inaccuracy10
WHOIS Unavailable1
Total17

Registries

Registry Complaint Volume & Distribution

Complaint Type November 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data1011
Monthly Report6-
Public Interest Commitments (PIC)1-
Registry Fees2-
Registry Other2-
Reserved Names/Controlled Interruption13
Registration Restrictions Dispute Resolution Procedure11
Service Level Agreement Alerts2-
Uniform Rapid Suspension (URS)1-
Wildcard Prohibition-1
Zone File Access476
Total7322

Compliance Process Volume & Turnaround Time

November 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent475.4
Volume 2nd Notice Sent42.0
Volume 3rd Notice Sent21.0
Volume Breach-86
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 66

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type November 2018
FinancialZone File Access1
Health and FitnessZone File Access1
Intellectual PropertyUniform Rapid Suspension (URS)1
Total3

Complaint Volume & Closure Rate

Volume Trend

Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18
7016306033083028303629792829237854224687210021192295

Total Volume

Counts October 2018 November 2018
Total New2,1192,295
Total Closed2,0971,998

Closure Rates

Stage October 2018 November 2018
Received All
Target ≥ 55%		66%60%
Current Month52%47%
Before 1st Inquiry / Notice53%49%
Before 2nd Inquiry / Notice11%10%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures October 2018 November 2018
Open to 1st Inquiry / Notice1.41.3
2nd WIP3.25.6
3rd WIP2.03.5
Formal Notices1.61.0

Contractual Compliance Overall Process Turnaround Time

Measures October 2018 November 2018
Received to Closed1312

Note: Average Turnaround Time is shown in business days.

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