ICANN Contractual Compliance Dashboard for September 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaints activity for the month. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type September 2018 Closed before 1st
Inquiry / Notice
Abuse7557
Customer Service3123
Data Escrow8-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1414
Domain Deletion6863
Domain Renewal6652
Failure To Notify34
Fees4-
Privacy/Proxy12
Registrar Contact2623
Registrar Information Specification (RIS)97
Reseller Agreement1-
Transfer467456
Uniform Domain-Name Dispute-Resolution (UDRP)199
WHOIS Format3741
WHOIS Inaccuracy
breakdown in italics		11421110
Quality Review--
Bulk Submission--
Individual Submission11421110
Accuracy Reporting System--
WHOIS Service Level Agreements2633
WHOIS Unavailable4735
Total20441929

Compliance Process Volume & Turnaround Time

September 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent37411.7
Volume 2nd Notice Sent408.1
Volume 3rd Notice Sent127.5
Volume Breach218.7
Volume Suspension1-
Volume Termination21.0
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 2,269

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints September 2018
New gTLD
Other1
New gTLD Total1
Legacy gTLD
N/A134
Fraudulent, deceptive practices3
Malware, Botnet1
Other4
Pharmaceuticals3
Pharming, Phishing6
Spam1
Trademark or Copyright Infringement13
Legacy gTLD Total65
Not Specified2
N/A19
Not Specified Total9
Details on Transfer Complaints Total75
Details on Transfer Complaints September 2018
New gTLD
Other5
Transfer1
New gTLD Total6
Legacy gTLD
N/A1408
Change of Registrant1
Transfer20
Transfer | Change of Registrant1
Unauthorized Change of Registrant1
Unauthorized Transfer6
Legacy gTLD Total437
Not Specified2
N/A124
Not Specified Total24
Details on Transfer Complaints Total467
Details on WHOIS Inaccuracy Complaints September 2018
New gTLD
N/A184
Operability - WHOIS data inaccuracy2
New gTLD Total86
Legacy gTLD
NA 1856
Identity18
Operability - WHOIS data inaccuracy90
Operability - Whois data inaccuracy | Operability - Whois data not available7
Legacy gTLD Total971
Not Specified2
N/A185
Not Specified Total85
Details on WHOIS Inaccuracy Complaints Total1142

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type September 2018
Generic Geographic TermsWHOIS Inaccuracy1
Health and FitnessDomain Deletion1
Intellectual PropertyDomain Deletion2
Transfer1
WHOIS Inaccuracy10
WHOIS Unavailable1
Total16

Registries

Registry Complaint Volume & Distribution

Complaint Type September 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data44
Bulk Registration Data Access3-
Bulk Zone File Access (ZFA)2-
Monthly Report1-
Public Interest Commitments (PIC)33
Registry Fees1-
Registry Other42
Reserved Names/Controlled Interruption1-
Registration Restrictions Dispute Resolution Procedure11
Service Level Agreement-1
Service Level Agreement Alerts21
Zone File Access3413
Total5625

Compliance Process Volume & Turnaround Time

September 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent706.6
Volume 2nd Notice Sent275.8
Volume 3rd Notice Sent86.0
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 87

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type September 2018
Total0

Complaint Volume & Closure Rate

Volume Trend

Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18
3505442170163060330830283036297928292378542246872100

Total Volume

Counts August 2018 September 2018
Total New4,6872,100
Total Closed3,0952,356

Closure Rates

Stage August 2018 September 2018
Received All
Target ≥ 55%		50%68%
Current Month36%56%
Before 1st Inquiry / Notice42%57%
Before 2nd Inquiry / Notice6%10%
Before 3rd Inquiry / Notice1%1%

ICANN Staff Average Turnaround Time

Measures August 2018 September 2018
Open to 1st Inquiry / Notice1.31.2
2nd WIP3.62.3
3rd WIP4.93.0
Formal Notices1.41.4

Contractual Compliance Overall Process Turnaround Time

Measures August 2018 September 2018
Received to Closed2914

Note: Average Turnaround Time is shown in business days.

Back to Compliance Dashboard Reports