ICANN Contractual Compliance Dashboard for April 2018
ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »
Registrars
Registrar Complaint Volume & Distribution
Complaint Type | April 2018 | Closed before 1st Inquiry / Notice |
---|---|---|
Abuse | 66 | 27 |
Customer Service | 21 | 24 |
Data Escrow | 20 | - |
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 5 | 4 |
Domain Deletion | 66 | 71 |
Domain Renewal | 58 | 56 |
Failure To Notify | 12 | 11 |
Fees | 4 | - |
Privacy/Proxy | 12 | 14 |
Registrar Contact | 13 | 13 |
Registrar Information Specification (RIS) | 14 | 9 |
Registrar Other | 7 | - |
Transfer | 379 | 304 |
Uniform Domain-Name Dispute-Resolution (UDRP) | 15 | 8 |
WHOIS Format | 48 | 32 |
WHOIS Inaccuracy breakdown in italics | 2085 | 1538 |
Quality Review | 2 | - |
Bulk Submission | 74 | 31 |
Individual Submission | 2009 | 1393 |
Accuracy Reporting System | - | 114 |
WHOIS Service Level Agreements | 43 | 27 |
WHOIS Unavailable | 50 | 19 |
Total | 2918 | 2157 |
Compliance Process Volume & Turnaround Time
April 2018 | Quantity Sent | Process Turnaround Time |
---|---|---|
Volume 1st Notice Sent | 1075 | 13.1 |
Volume 2nd Notice Sent | 95 | 8.2 |
Volume 3rd Notice Sent | 15 | 6.8 |
Volume Breach | 5 | 20.3 |
Volume Suspension | - | - |
Volume Termination | 1 | 2.0 |
Volume Contract Non-Renewal | - | - |
Volume Closed All - as of current month = 3,324 |
Additional Information on the Subject Matter of Complaints
Details on Abuse Complaints | April 2018 |
---|---|
New gTLD | |
Other | 1 |
Trademark or Copyright Infringement | 1 |
New gTLD Total | 2 |
Legacy gTLD | |
N/A 1 | 44 |
Fraudulent, deceptive practices | 1 |
Other | 1 |
Pharmaceuticals | 4 |
Pharming, Phishing | 5 |
Registrar Abuse contact | 1 |
Trademark or Copyright Infringement | 2 |
Legacy gTLD Total | 58 |
Not Specified2 | |
N/A1 | 6 |
Not Specified Total | 6 |
Details on Abuse Complaints Total | 66 |
Details on Transfer Complaints | April 2018 |
---|---|
New gTLD | |
N/A1 | 5 |
New gTLD Total | 5 |
Legacy gTLD | |
N/A 1 | 301 |
Change of Registrant | 3 |
Transfer | 37 |
Unauthorized Change of Registrant | 1 |
Unauthorized Transfer | 4 |
Legacy gTLD Total | 346 |
Not Specified2 | |
N/A1 | 28 |
Not Specified Total | 28 |
Details on Transfer Complaints Total | 379 |
Details on WHOIS Inaccuracy Complaints | April 2018 |
---|---|
New gTLD | |
N/A 1 | 93 |
Identity | 6 |
Operability - WHOIS data inaccuracy | 36 |
Operability - WHOIS data inaccuracy | Operability - Whois data not available | 3 |
Operability - WHOIS data not available | 1 |
New gTLD Total | 139 |
Legacy gTLD | |
N/A 1 | 1112 |
Identity | 50 |
Operability - WHOIS data inaccuracy | 554 |
Operability - WHOIS data inaccuracy | Identity | 2 |
Operability - WHOIS data inaccuracy | Operability - Whois data not available | 19 |
Operability - WHOIS data not available | 9 |
Syntax | Operability - WHOIS data inaccuracy | 4 |
Legacy gTLD Total | 1750 |
Not Specified2 | |
N/A1 | 196 |
Not Specified Total | 196 |
Details on WHOIS Inaccuracy Complaints Total | 2085 |
Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards
Details on GAC Category 1 Type | Complaint Type | April 2018 |
---|---|---|
Children | WHOIS Inaccuracy | 1 |
Financial | WHOIS Inaccuracy | 2 |
Governmental Functions | WHOIS Inaccuracy | 1 |
Intellectual Property | Customer Service | 1 |
Domain Deletion | 1 | |
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6) | 1 | |
Transfer | 1 | |
WHOIS Inaccuracy | 8 | |
WHOIS Service Level Agreements | 1 | |
Total | 17 |
Registries
Registry Complaint Volume & Distribution
Complaint Type | April 2018 | Closed before 1st Inquiry / Notice |
---|---|---|
Abuse Contact Data | 12 | 11 |
Monthly Report | 3 | - |
Registry Data Escrow | 2 | - |
Registry Fees | 1 | - |
Registry Other | 3 | 3 |
Reserved Names/Controlled Interruption | 3 | 2 |
Registration Restrictions Dispute Resolution Procedure | - | 1 |
Service Level Agreement | 6 | 6 |
Service Level Agreement Alerts | 3 | - |
Uniform Rapid Suspension (URS) | 1 | - |
Wildcard Prohibition | 1 | - |
Zone File Access | 26 | 7 |
Total | 61 | 30 |
Compliance Process Volume & Turnaround Time
April 2018 | Quantity Sent | Process Turnaround Time |
---|---|---|
Volume 1st Notice Sent | 29 | 6.1 |
Volume 2nd Notice Sent | 10 | 8.8 |
Volume 3rd Notice Sent | 6 | 8.3 |
Volume Breach | 3 | 184.0 |
Volume Suspension | - | - |
Volume Termination | - | - |
Volume Contract Non-Renewal | - | - |
Volume Closed All - as of Current Month = 71 |
Registry Additional Information on Complaints Related to GAC Category 1 Safeguards
Details on GAC Category 1 Type | Complaint Type | April 2018 |
---|---|---|
Total | 0 |
Complaint Volume & Closure Rate
Volume Trend
Apr-17 | May-17 | Jun-17 | Jul-17 | Aug-17 | Sep-17 | Oct-17 | Nov-17 | Dec-17 | Jan-18 | Feb-18 | Mar-18 | Apr-18 |
3009 | 5864 | 5714 | 3369 | 3586 | 3505 | 4421 | 7016 | 3060 | 3308 | 3028 | 3036 | 2979 |
Total Volume
Counts | March 2018 | April 2018 |
---|---|---|
Total New | 3,036 | 2,979 |
Total Closed | 3,226 | 3,395 |
Closure Rates
Stage | March 2018 | April 2018 |
---|---|---|
Received All Target ≥ 55% | 66% | 70% |
Current Month | 52% | 55% |
Before 1st Inquiry / Notice | 45% | 45% |
Before 2nd Inquiry / Notice | 18% | 22% |
Before 3rd Inquiry / Notice | 3% | 2% |
ICANN Staff Average Turnaround Time
Measures | March 2018 | April 2018 |
---|---|---|
Open to 1st Inquiry / Notice | 1.1 | 1.1 |
2nd WIP | 3.0 | 2.9 |
3rd WIP | 2.8 | 2.8 |
Formal Notices | 0.8 | 1.1 |
Contractual Compliance Overall Process Turnaround Time
Measures | March 2018 | April 2018 |
---|---|---|
Received to Closed | 18 | 21 |
Note: Average Turnaround Time is shown in business days.