ICANN Contractual Compliance Dashboard for April 2018

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type April 2018 Closed before 1st
Inquiry / Notice
Abuse6627
Customer Service2124
Data Escrow20-
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)54
Domain Deletion6671
Domain Renewal5856
Failure To Notify1211
Fees4-
Privacy/Proxy1214
Registrar Contact1313
Registrar Information Specification (RIS)149
Registrar Other7-
Transfer379304
Uniform Domain-Name Dispute-Resolution (UDRP)158
WHOIS Format4832
WHOIS Inaccuracy
breakdown in italics		20851538
Quality Review2-
Bulk Submission7431
Individual Submission20091393
Accuracy Reporting System-114
WHOIS Service Level Agreements4327
WHOIS Unavailable5019
Total29182157

Compliance Process Volume & Turnaround Time

April 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent107513.1
Volume 2nd Notice Sent958.2
Volume 3rd Notice Sent156.8
Volume Breach520.3
Volume Suspension--
Volume Termination12.0
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,324

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints April 2018
New gTLD
Other1
Trademark or Copyright Infringement1
New gTLD Total2
Legacy gTLD
N/A 144
Fraudulent, deceptive practices1
Other1
Pharmaceuticals4
Pharming, Phishing5
Registrar Abuse contact1
Trademark or Copyright Infringement2
Legacy gTLD Total58
Not Specified2
N/A16
Not Specified Total6
Details on Abuse Complaints Total66
Details on Transfer Complaints April 2018
New gTLD
N/A15
New gTLD Total5
Legacy gTLD
N/A 1301
Change of Registrant3
Transfer37
Unauthorized Change of Registrant1
Unauthorized Transfer4
Legacy gTLD Total346
Not Specified2
N/A128
Not Specified Total28
Details on Transfer Complaints Total379
Details on WHOIS Inaccuracy Complaints April 2018
New gTLD
N/A 193
Identity6
Operability - WHOIS data inaccuracy36
Operability - WHOIS data inaccuracy | Operability - Whois data not available3
Operability - WHOIS data not available1
New gTLD Total139
Legacy gTLD
N/A 11112
Identity50
Operability - WHOIS data inaccuracy554
Operability - WHOIS data inaccuracy | Identity2
Operability - WHOIS data inaccuracy | Operability - Whois data not available19
Operability - WHOIS data not available9
Syntax | Operability - WHOIS data inaccuracy4
Legacy gTLD Total1750
Not Specified2
N/A1196
Not Specified Total196
Details on WHOIS Inaccuracy Complaints Total2085

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registrar Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type April 2018
ChildrenWHOIS Inaccuracy1
FinancialWHOIS Inaccuracy2
Governmental FunctionsWHOIS Inaccuracy1
Intellectual PropertyCustomer Service1
Domain Deletion1
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)1
Transfer1
WHOIS Inaccuracy8
WHOIS Service Level Agreements1
Total17

Registries

Registry Complaint Volume & Distribution

Complaint Type April 2018 Closed before 1st
Inquiry / Notice
Abuse Contact Data1211
Monthly Report3-
Registry Data Escrow2-
Registry Fees1-
Registry Other33
Reserved Names/Controlled Interruption32
Registration Restrictions Dispute Resolution Procedure-1
Service Level Agreement66
Service Level Agreement Alerts3-
Uniform Rapid Suspension (URS)1-
Wildcard Prohibition1-
Zone File Access267
Total6130

Compliance Process Volume & Turnaround Time

April 2018 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent296.1
Volume 2nd Notice Sent108.8
Volume 3rd Notice Sent68.3
Volume Breach3184.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 71

Registry Additional Information on Complaints Related to GAC Category 1 Safeguards

Details on GAC Category 1 Type Complaint Type April 2018
Total0

Complaint Volume & Closure Rate

Volume Trend

Apr-17May-17Jun-17Jul-17Aug-17Sep-17Oct-17Nov-17Dec-17Jan-18Feb-18Mar-18Apr-18
3009586457143369358635054421701630603308302830362979

Total Volume

Counts March 2018 April 2018
Total New3,0362,979
Total Closed3,2263,395

Closure Rates

Stage March 2018 April 2018
Received All
Target ≥ 55%		66%70%
Current Month52%55%
Before 1st Inquiry / Notice45%45%
Before 2nd Inquiry / Notice18%22%
Before 3rd Inquiry / Notice3%2%

ICANN Staff Average Turnaround Time

Measures March 2018 April 2018
Open to 1st Inquiry / Notice1.11.1
2nd WIP3.02.9
3rd WIP2.82.8
Formal Notices0.81.1

Contractual Compliance Overall Process Turnaround Time

Measures March 2018 April 2018
Received to Closed1821

Note: Average Turnaround Time is shown in business days.

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